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Red Robin Gourmet Burgers
- Restaurants
- Billings, MT
About this business
Red Robin was established in 1969 in Seattle, WA, and we have now grown to over 475 locations nation-wide and in Canada. Our Guests keep coming back to Red Robin for fun and craveable Gourmet Burgers, great service and family friendly atmosphere, as well as the satisfaction of knowing all the things that we do to make sure we're serving the highest-quality food available. We offer more than two dozen innovative gourmet burgers served with Bottomless Steak Fries (which means free refills!) and more than 100 different toppings... read more
Location details
1595 Grand Ave Suite 210, Suite 210, Billings, MT, 59102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I want to start by saying I know the training experience can be harrowing. That said we met our waiter who we didn't know was training, never saw his trainer. Got our first round of drinks and order taken, then we waited, and waited, and waited some more. The people who came in after us had order and gotten their food. We asked to talk to the manager who was very pleasant took care of the waiting issue. Turns out our food was cold! We again talked to the manager who took care of it all. She was amazing. We will be coming bac... read more
I'm so tired of shit service. Walked in the door tonight and the young lady (hostess) looks at me with a sour face "just you!" 'Yes' I replied. She said 'well I have to clear a table for you then, you can't sit at the bar" (4 open seats tho-) What happened to hello?! Smile?! Thanks for coming in tonight?! Bare minimum requirements for this job. Way to piss me off from the second I walk in the door. Plenty of other establishments in this town to choose from.
Twice now anytime we call to order for pick up the phone just rings with no one answering or hanging up on you. Poor customer service.
Business response:
Cari, we are very sorry that you had a negative experience with ordering to go from our restaurant. Unfortunately we have been having technical difficulties with our phone lines and understand how frustrating that can be for our customers. Our general manager Colton Jens would like to speak to you personally so we can make this situation right. We will also private message so if you would like to provide contact information, we can contact you ASAP.
Busy Saturday evening at meal time, so yes we had a wait. I started our tab by getting the freckled strawberry/lemonade beverages for grandchildren and tall Arnie Palmers for my d-in-law and myself. Greet staff was cordial and efficient. We were not in a hurry and could see all the wait staff working quickly. The GM Colton was right there seeing that my grandson needed food quickly. Our server Sharda was pleasant and returned several times during meal to see if we needed anything else. All yummy.
Let me start by saying that I used to LOVE Red Robin. When I used to live in Billings we would eat there all the time. Due to moving away I haven't eaten there since they moved to their new building. After today I doubt I'll eat there again unless they go back to how the food use to be. The service was good, it took a while but it was really busy so understandable. I had the same burger I always ordered and it was horrible. And not like the cook is having a bad day horrible. They must have switched to using pre-made burger p... read more
Business response:
Eric, My name is Allison and I recently have become the marketer for Red Robin in Billings. We are sorry that you had a negative experience at our restaurant. We are sorry it has taken so long to respond, your feedback is important to us and we want to make things right. If you can provide an email address or phone number via private message to this page, our general manager Colton would like to contact you ASAP.
Zero stars. Horrible service. Horrible food. Never coming here again.
I could go here every day if I had the money!! Best food ever!!
Frequently asked questions about Red Robin Gourmet Burgers
How is Red Robin Gourmet Burgers rated?
Red Robin Gourmet Burgers has a 4.2 star rating with 2,323 reviews.
When is Red Robin Gourmet Burgers open?
Red Robin Gourmet Burgers is open now. It will close at 6:00 p.m.
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