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Red Robin Gourmet Burgers
- Restaurants
- Billings, MT
About this business
Location details
1595 Grand Ave Suite 210, Suite 210, Billings, MT, 59102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This was the worst experience we have ever had. 30 minutes for 2 kids meals. Told us it was slow because of a shift change at 345p on a Saturday? How long does it take to cook a cheeseburger and corn dogs? Then were told that TV's are pre programmed so my 4 and 8 YO have to watch MMA in the dining room. Walked out and will never come back.
Business response:
My name is Allison and I recently have become the marketer for Red Robin in Billings. We are sorry that you had a negative experience at our restaurant. We are sorry it has taken so long to respond, your feedback is important to us and we want to make things right. If you can provide an email address or phone number via private message to this page, our general manager Colton would like to contact you ASAP.
Had a bad review but the owners got it fixed. We will be back.
30 minute wait for 2 people when the restaurant is practically empty. I understand a false wait but this is ridiculous. Keep coming back, keep getting disappointed by the staff. Get it together Red Robin!
Business response:
My name is Allison and I recently have become the marketer for Red Robin in Billings. We are sorry that you had a negative experience at our restaurant. We are sorry it has taken so long to respond, your feedback is important to us and we want to make things right. If you can provide an email address or phone number via private message to this page, our general manager Colton would like to contact you ASAP.
We got there at about 2 minutes until opening... went inside to be seated and were told we would have to wait until the waitresses were there and ready. It seems to me maybe your staff should already be at work and ready to seat customers when you open. Other than the hostess seating us after waiting 15 minutes and waiting 5 more for our waitress to come talk to us... the food is very good!
A ton of empty tables and a twenty minute wait. I have pictures of a bunch of empty tables.
Business response:
My name is Allison and I recently have become the marketer for Red Robin in Billings. We are sorry that you had a negative experience at our restaurant. We are sorry it has taken so long to respond, your feedback is important to us and we want to make things right. If you can provide an email address or phone number via private message to this page, our general manager Colton would like to contact you ASAP.
Frequently asked questions about Red Robin Gourmet Burgers
How is Red Robin Gourmet Burgers rated?
Red Robin Gourmet Burgers has a 4.2 star rating with 2,500 reviews.
When is Red Robin Gourmet Burgers open?
Red Robin Gourmet Burgers is open now. It will close at 6:00 p.m.
Browse nearby in Billings, MT
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