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Red Robin Gourmet Burgers
- Restaurants
- Billings, MT
About this business
Red Robin was established in 1969 in Seattle, WA, and we have now grown to over 475 locations nation-wide and in Canada. Our Guests keep coming back to Red Robin for fun and craveable Gourmet Burgers, great service and family friendly atmosphere, as well as the satisfaction of knowing all the things that we do to make sure we're serving the highest-quality food available. We offer more than two dozen innovative gourmet burgers served with Bottomless Steak Fries (which means free refills!) and more than 100 different toppings... read more
Location details
1595 Grand Ave Suite 210, Suite 210, Billings, MT, 59102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Service was amazing. Colton was our server, and the man knows his job. He did a perfect job. Used sir and ma'am treated the kids with respect without being childish never asked us questions while food was in our mouths. If you go to Red Robin for a great burger, ask for Coltons section and get the great service to go with it.
Business response:
Thanks for the great review! We will make sure Colton hears he is doing a great job and hope you come again soon!
good food the kids loved it great service. I liked the new look and feel.
Good lord. I'm sitting here right now with my two kids. It's filthy and loud. Everywhere I look it's dirty and unclean. It's freezing cold in here and it's so loud. I wish we'd left before we put in an order, but we are hungry. Getting out of here as quick as possible. I just can't understand how a corporate restaurant like Red Robin can turn so quick from being brand new to a filthy hole in the ground.
Wish they'd serve more fries with the burger and smaller refills.
My family and I have been here 3 times in the past year. Every time we go we have poor service. This last weekend when we went for my daughter's birthday, we waited 20 minutes for a table. When we got back there we saw 8 or 9 empty tables. It took our waitress 20 minutes to take our drink order and 20 minutes to bring our drinks and the menus. It took another 25 minutes to bring our food. They didn't bring my husband's soup (that was comped) I asked for no dressing on my chicken and only salsa. My chicken was dry, too salty,... read more
Business response:
Rebecca, we are very sorry that you had several issues during your last visit to our restaurant. We take our reviews very seriously and appreciate you letting us know where our food and service was less than satisfactory so that we can improve. We would like to take the time to make these wrongs right and will be reaching out in a private message to contact you further.
We always love taking our family to Red Robin there's something for all of us!!!!! When we ask our kids where they want to go eat 2 out of 3 times they say here!!! Great service, great atmosphere! Love it! Food is fantastic there is something for every body!
Business response:
Jenn, thanks for such a great review! We love that your family enjoys our restaurant and will let them our staff know they are doing a great job! Can't wait to have you back.
Not a 3 ratibg..a ZERO rating, but it chose the rating for me! Just had a most disappointing experience at the Billings, MT restaurant. Server was super slow to take our orders didn't bring efills, handed us off to another server who didn't do any better. The soup wasn't even lukewarm...TOLD THE MANAGER...WHO ROLLED HER EYES AT US!!! then, my son found a HAIR IN HIS SALAD! Called the manager back, she took his salad, no apology of any kind. She didn't charge for the salad, but he whole meal was a bust and it will be a very l... read more
Business response:
Cindi, we are very sorry to hear that you had such a poor experience at our restaurant. We take our reviews very seriously. Our general manager would like to be in contact with you as soon as possible to address these issues you had and make these wrongs right. We will be private messaging shortly.
Frequently asked questions about Red Robin Gourmet Burgers
How is Red Robin Gourmet Burgers rated?
Red Robin Gourmet Burgers has a 4.2 star rating with 2,323 reviews.
When is Red Robin Gourmet Burgers open?
Red Robin Gourmet Burgers is open now. It will close at 6:00 p.m.
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