This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
RecPro
- RV Dealers
- Bristol, IN
About this business
RecPro, the premier developer and distributor of recreational vehicle furniture, appliances, lighting, hardware and so much more, is situated in the heart of Bristol, Indiana. The manufacturing epicenter of all things RV, Bristol (located in Elkhart County, Indiana) produces the top names in the recreational vehicle industry. These RV's, and their accompanying product lines, are distributed throughout the world. We're proud to call Bristol our home. Our dedication to our customers, and our lines of product, reflect just that... read more
Location details
806 S Division St, Bristol, IN, 46507, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Negative 1000. I ordered a brand new stove and when it came, it had painters tape on it, which new ones don't have. It had several scratches on it, the grill on top was chipped and bent. Then they try to charge you a 15% restocking fee when they KNEW they sent you an opened, used product!! Never order from here. You won't get new items but they charge you a new price. ******************
Business response:
Were truly sorry for the frustrating experience youve had with your order. I was able to review the photos you emailed the other day and agree that there appears to be notable shipping damage to the stove, which is certainly not the experience we want for our customers.To clarify, the tape you referenced is a standard protective measure applied to the handle to help prevent scratches during transit, not an indication of a used product. That said, we absolutely honor our warranty for shipping damage and would be more than hap... read more
We purchased a sofa and bench seats in their leather material offering. In three years of minimal use in a rv the seams have split. We contacted company and they offered us 25 percent discount on replacement. We refused to purchase subpar merchandise and will replace with another company product. I do not think they should still be selling this product as others have reported similar problems.
The recliner materials started cracking and peeling and we are not full time Rvers. We were lead to believe materials used were durable and good quality. However after 5 years the materials looks horribly cracked and peeling.
Business response:
Thank you for sharing your feedback. Were sorry to hear that youre experiencing issues with your recliners material. While we strive to provide high-quality and durable products, factors such as environmental conditions, cleaning products, and general wear over time can affect upholstery longevity.Wed love the opportunity to assist you further. Please reach out to our customer service team at ******************************* so we can discuss possible solutions including a discount on repurchase, and a free cleaning set bundl... read more
My husband and I purchased a couch from RecPro in May of 2022 which cost us close to $2,000.00. Within the first 2 years 4 or 5 seat cushions had to be replaced because the threads broke. We gad another one do tge same thing but we're out of warranty but they'd sell us a cushion for $150.00 which we told ******** thank you. Just recently one if tge arms have started the flaking and peeling which was the problem with the couch that we replaced with this one. Of course we're out is warranty which is 2 years. They did offer us ... read more
Business response:
Thank you for sharing your experience with us, and were truly sorry to hear that the couch hasnt met your expectations. We strive to provide high-quality furniture, so its disappointing to learn about the issues with your cushions and upholstery. Your feedback about the Suprima leather is valuable, and were always working to improve our products based on customer input.We understand the frustration of dealing with issues just beyond the warranty period, and our team offered a discount in an effort to help. If you do choose t... read more
It would appear that I was a bit premature in writing my last review. RecPro did respond and Shantel was very pleasant to work with. She asked that I provide a photo showing the shortage which I provided. I called the next day and they said they got the photo and confirmed the shipping address. not only did they sent the correct amount of membrane but they included a complete installation kit. At least I know I won't run out of glue. :-) It seems that the new ownership is attempting to correct the previous reputation that Re... read more
We bought a **** knife sofa 3 years ago for $759.95. The product had 5 stars. My husband and I are retired and camp about twice a year. We barely sit on the coach. I noticed the middle seam on the seat was starting to come apart. I called costumer service and was told the warranty for the material was 2 years. But they could give me a 30% discount to replace it. Why would I buy another one when I obliviously bought a piece of junk? Barely used and falling apart. Very disappointed in a poorly made product when I thought I was... read more
Purchased fireplace. Unit was received with damage. Sent message via Recpro secure message. No response. Called, on hold *************************************************************************************** an email with pictures. I understand the pictures but no official warranty claim form? 2 days no response. I resend email and now at two days again with no response. I have attempted two additional calls, on hold 28 min before being disconnected, tried again, on hold 53 minutes then disconnected. This company seems to b... read more
Business response:
We are deeply sorry to hear about your recent experience with our customer service. We understand how frustrating it can be not to get a response when you need assistance, and we sincerely apologize for any inconvenience this has caused.Upon reviewing your case, we discovered that there was an internal error in our communication. While a response was sent to your email inquiry, it was mistakenly directed to ****** in customer service instead of hitting the "reply all" button. This meant that you did not receive the intended ... read more
I purchased the Awning cover kit (SKU: RP-2053A) in order to protect my awning. The instructions assure that you can travel with them in place, as long as the included clips were installed properly. On my most recent trip, I travelled with everything in place as instructed and when I arrived at my location, the 1st of the 3 covers had come off at an unknown location. I never saw it fly off and did not find it on my way back. I contacted recpro to see if you could send me just one section but I was told that I would have to p... read more
Very disappointed with RecPro, with an RV step which broke the 1st season of use, was replaced and broke again. Obviously an inferior and poorly made, defective product. I sent pictures of both the 1st & 2nd damaged steps, but by now more than a year had lapsed, so they used the 'past warranty" excuse not to honor their product! Lousy business practice! I will never shop or buy there again! I'd give them a "Shame on you" Rating, minus 5 stars!
Frequently asked questions about RecPro
How is RecPro rated?
RecPro has a 4.6 star rating with 2,065 reviews.
When is RecPro open?
RecPro is closed now. It will open at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com