Propane Gas Ind.

Jessee 

on BBB

4 years ago

My Name is Jessee and I have a wife and 3 kids that are autistic. Now with that being said. Our propane was shut off in January of 2020 do to none payment because I lost my job. However I got a new job and started to get back on my feet and I went to a church to help us pay some of the propane. I called Amerigas and spoke with a supervisor about our bill and he said if you can get 500 up then he will get us hooked back up and he told me he would put in the notes so when we call back whoever answers would see the deal he gave... read more

Osama A 

on BBB

4 years ago

Worst service ever, I placed an order on the second of December and I was told it take two weeks to deliver. But it took a month, the I called to have an inspection and they won’t answer the phone. 

Christina P. 

on BBB

4 years ago

I am thoroughly disappointed with this company. I placed an order on 12/28 and was told a delivery date of 1/1-1/11. Thursday 1/7 we run out of propane. My husband called and was told it would be between 24-48 hours and someone would deliver. Saturday 1/9, 48 hours, came along and still no delivery. Called that afternoon and was told they would place an emergency delivery to fill our tank. Couple hours later and no one showed up. Called again that evening and was reassured by two Amerigas customer representatives that someon... read more

SS R 

on BBB

4 years ago

Wish we could rate 0 stars. Just like everyone else, we are out of propane, have two little kids, live in the mountains so it’s very cold out now. We’ve been calling the amerigas office every day and each day we were told the delivery was coming. This is so disappointing. I can’t believe they’d treat their customers this way. Such bad business. This will be our last time using them. 

Felicia G 

on BBB

4 years ago

I wish I didn't have to give them a star at all. They really are worthless and they let consumers run out so they can charge you an extra $111.00 for running out ......really we call order and 2 weeks later have to call back cause they don't deliver and we get penalties worst part I seen a truck in my area twice in that 2 weeks. They do that to rip the customer off. Think about all the money they make in a month if they do this to all customers 

Carol 

on BBB

4 years ago

AmeriGas' driver hit my daughter's vehicle and they refuse to accept liability to pay the damage. This has been outstanding since Sept 2020 and their insurance mangagment Helmsman Mangagement has failed to resolve the matter. Per the police report their driver was totally in fault and yet they are refusing to resolve this matter. 

Michael D 

on BBB

4 years ago

Woke up Monday, 1/11/21 to the house being 54 degrees. My 1.5 yr old and 4 yr old woke up at 5am screaming because of how cold they were. My son's hands were freezing and purple. After a couple hours of warming the kids up, and after realizing we were completely out of propane (even though we're on the auto-refill program), I had to get space heaters just to keep us a little warm, which cost an arm and a leg not to mention the amount of times these shorted out the fuses and once the whole entire house fuse. Well it's now bee... read more

x 

on BBB

4 years ago

Truly the worst service I have ever experienced. It takes hours of wait time to get someone on the phone and they switch you to someone else only to get disconnected. The price for propane is 60% higher than the competition. Do not do business with this company. 

Jennie 

on BBB

4 years ago

So right from the start Amerigas Customer service lied to me. I was never told that I would have to wait 14 business days to receive a Will Call gas order. They dont care if you run out of gas. This is the third time I have paid for propane and had to wait. Also if you get below 10% even though you ordered gas at 30% and they take weeks to deliver they charge you a leak test of $150. Which is fraud. They rip you off as much as possible. And they charge 4 extra fees per order that NO other company charges. DO NOT USE HERITAGE... read more