Propane Gas Ind.

Michael S 

on BBB

4 years ago

When I went to call my propane supplier for a delivery I found out they were taken over by AmeriGas. I tried calling for several days and couldn’t get through after over an hour each time. Then I did it online and after a week and half still no delivery. I have been calling every day and they say the same response that it’s being expedited and still nothing. Now 2 and half weeks later still no delivery and I have run out. It’s used for my heating/ hot water and cooking. I have 3 small children and this should not happen. I g... read more

LISA S 

on BBB

4 years ago

I've been with "AMERIGAS" for as long as I can remember. I always pay my bill at Delivery. Never had an Issue until Recently - UGH !! My Last Propane Delivery was on Oct. 27, 2020. I have been Calling & Going on their Website to ORDER a Fill ....... I'm on Automatic Delivery, so WHY am I calling ?? I was told by the last agent I had to wait until my Tanks were at 5% to be able to get a Propane Fill TOTALLY UNACCEPTABLE !! So, I had No other choice but to change Companies. Now, I call Amerigas To Come Pick Up Their 2 Tanks, t... read more

Dustin A 

on BBB

4 years ago

Avoid this company at all costs. They don't answer emails or phone calls. They don't deliver on a timely matter or even sometimes at all. Prices are outrageous too. I would leave negative stars if I could. 

JOHN W 

on BBB

4 years ago

Ordered propane Dec 14, 2020 and was notified that delivery window could be as late as Dec 25. Never received Propane. After 5 phone calls and three different additional delivery schedules and supposed expedited service, as of Jan 6 2021, I still have NO propane. Repeated calls and contacts on their website, I have NO propane. I tried the CHAT services on their website and directed them to close my account as of Jan 5 2021. Never responded. Avoid this company! 

Al M 

on BBB

4 years ago

Contacted Amerigas SEVEN times over the course of 2 1/2 weeks to fill tank because we were low on propane. Despite repeated assurances that the tank would be filled ASAP it never was. When the tank got down to 5%, we found a new propane company that came right out and filled the tank. We cancelled our account. 

MADELINE A 

on BBB

4 years ago

THE WORST COMPANY EVER!!!!!!!!!! I ordered my gas on 12/15/20. Expected delivery was between 12/16 and 12/24/20. It is now 1/6/2021 and I still don't have gas. I have called 9 times and my delivery was supposedly expedited. They ruined my holiday plans and remain without gas to cook and heat in the house. This company needs to be held accountable. I have spent additional money trying to provide a livable environment. 

Katie A 

on BBB

4 years ago

Each time I call I’m on hold for 20 minutes to an hour. Each representative tells me something different, and I’ve not once been able to speak with a supervisor. One rep even HUNG UP ON ME. Why? Because I started to cry I was so frustrated that I’ve been without propane for over 2 weeks. Meaning no heat, so my house is 50°, and no stove/oven...my 4 year old daughter and I have been huddled in front of a space heater eating microwave food for two weeks because of this company. I was out of propane for a week while I waited fo... read more

BH in Texas 

on BBB

4 years ago

We are supposed to be on a regular scheduled route for gas delivery, yet once again our tank has run dry. We started calling in to get delivery 7 days ago, and have been following up regularly. We have been hung up on more than once, promised returned calls, promised delivery would be expedited, and yet we are still without gas, and have yet had them initiate any communication to us. We have been without working stove/oven and water heaters for 7 days. A few years ago we had a similar incident, with no gas for 3 days in the ... read more

Kristi B 

on BBB

4 years ago

Been waiting for propane gas delivery for 27 days. Each day we've been told 'you are on the schedule, it will be no later than 6pm today.' We now have a part-time job, calling Amerigas every single day, sitting on hold, arguing with their CUSTOMER EXPERIENCE ADVOCATE SPECIALIST. They've had our money since early December and our propane tank is almost empty.