Pronto Mowers

Lori G. 

on BBB

2 years ago

I talked to ******** and ****** numerous times over a week trying to get a part shipped to me, was told that they are waiting on a shipping quote. I offered to pay for the part and email a shipping label over to them since they are having difficulties coming up with a price themselves. I was then informed that they could not do that, and proceeded to pass me around all the sales people in the store. This company is not in the business for the right reason and do not understand how things should and could be done. Horrible se... read more

Pete W 

on BBB

3 years ago

I ordered 2 items which were not on back-order when I ordered them. I called today to get a status and spoke to a customer service rep named Andy (?). He is the most unhelpful person I have spoken to at a company in ages. He does not understand English very well and I needed to repeat myself several times. He was unable to give me a status on my orders and he refused to allow me to speak with a supervisor. He stated that there was no one else around. When I asked him if he was in charge of the call center, he said no and if ... read more

Richard B 

on BBB

3 years ago

I ordered parts for a chainsaw. they said the parts had to be ordered from the warehouse and should be at their store in a 1-2 days. Well, the parts didn't arrive so they said the parts were delayed in shipping. It's been one excuse after another. Parts were order on 12-31-2021. On 1-11-2022 they said the parts had been shipped and there was atracking error with the USPS tracking system. The parts finally showed up on the USPS tracking system arriving at the Boca Raton postal center. Still waiting for the parts. Parts are hu... read more

Jesse R 

on BBB

3 years ago

After finding the SmallEnginesProDealer.com website for a certain part I was in need of, I called the telephone number listed on their website. Their website listed the part availability as "Usually ships within 24 hours if in stock." I proceeded to call their telephone number to confirm that the item was in stock, in which the gentleman on the phone told me that the item was indeed in stock. I asked him whether this item was located in their Boca Raton storefront, since if it was, I would be able to make the short drive ove... read more

Jose N 

on BBB

3 years ago

I was very skeptical to make a purchase after viewing the reviews here. But I really needed a couple of parts that I wasn't finding anywhere else. That's when I decided to take the risk of buying from this website. I was very surprised (positively) when I received my parts on time. And before my parts arrived, I called them to ask a question about another order I was making, and the lady on the phone was really nice, and helpful. I will keep on buying from them, and encourage you to do so if you are doubting yourself as I di... read more

Clifford A 

on BBB

3 years ago

Does business on the Internet under several names, including "Hustler Mower Parts" and "Small Engines Pro Dealer." I ordered parts for my mower ($120) and paid through PayPal. Days later, they still had not shipped. I tried to contact this business, but their toll-free number left me stuck in auto-attendant ****, their so-called "chat" is a bot, not a person and the phone number given to PayPal was disconnected. After a complaint to PayPal, the shipment was marked "shipped," but when tracked at FedEx it showed "voided by sen... read more

Anthony F 

on BBB

3 years ago

On May 17th, 2021 an order for a replacement belt was placed on the company's website. The product was to arrive in 7-10 days. On June 1st I called to track the belt down. I was told the belt was no longer available and a credit would be issued. 1. Poor Customer Service- as others have indicated the website will show product available when it is not. 2. They will charge your credit card on the day an order is placed. 3. There was no call from the business to inform me the part was no longer available. 4. I was put on hold f... read more

E Lee C 

on BBB

4 years ago

Ordered an $1100.00 part on Dec 4th. They stated it was in stock and would ship within a week. After numerous calls I keep getting the same response that they are awaiting the part from the supplier. Stated that they will not call the supplier to inquire. Stated they do not know when it will arrive but I will receive an email. They did however charge my Credit Card over a month ago. Beware of this dishonest business *** ******** 

E Lee Crenshaw 

on BBB

4 years ago

Ordered an $1100.00 part on Dec 4th. They stated it was in stock and would ship within a week. After numerous calls I keep getting the same response that they are awaiting the part from the supplier. Stated that they will not call the supplier to inquire. Stated they do not know when it will arrive but I will receive an email. They did however charge my Credit Card over a month ago. Beware of this dishonest business *** ********