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Pronto Mowers
- Lawn Services
- Boca Raton, FL
About this business
Location details
8208 205th S, Boca Raton, FL, 33434, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Does business on the Internet under several names, including "Hustler Mower Parts" and "Small Engines Pro Dealer." I ordered parts for my mower ($120) and paid through PayPal. Days later, they still had not shipped. I tried to contact this business, but their toll-free number left me stuck in auto-attendant ****, their so-called "chat" is a bot, not a person and the phone number given to PayPal was disconnected. After a complaint to PayPal, the shipment was marked "shipped," but when tracked at FedEx it showed "voided by sen... read more
On May 17th, 2021 an order for a replacement belt was placed on the company's website. The product was to arrive in 7-10 days. On June 1st I called to track the belt down. I was told the belt was no longer available and a credit would be issued. 1. Poor Customer Service- as others have indicated the website will show product available when it is not. 2. They will charge your credit card on the day an order is placed. 3. There was no call from the business to inform me the part was no longer available. 4. I was put on hold f... read more
Ordered an $1100.00 part on Dec 4th. They stated it was in stock and would ship within a week. After numerous calls I keep getting the same response that they are awaiting the part from the supplier. Stated that they will not call the supplier to inquire. Stated they do not know when it will arrive but I will receive an email. They did however charge my Credit Card over a month ago. Beware of this dishonest business *** ********
Ordered an $1100.00 part on Dec 4th. They stated it was in stock and would ship within a week. After numerous calls I keep getting the same response that they are awaiting the part from the supplier. Stated that they will not call the supplier to inquire. Stated they do not know when it will arrive but I will receive an email. They did however charge my Credit Card over a month ago. Beware of this dishonest business *** ********
I should have read the reviews first. I ordered parts based on the website saying they were in stock. They obviously are not in stock, and they must calculate their "2 day average ship time" based on after they get the backordered part in their location. Seems to be all the worst stereotypes of a middleman, rolled into one place.
Dont deal with this company, they are a total sham, will not have your part, it will be back ordered and when they send you the wrong part, months later they want to charge you 20 percent to refund, even after I returned parts I waited a month and still no credit, finally had to dispute charge with credit card company and they refunded money, took almost 4 months to get done with them.
I have ordered three times from Husqvarna Parts Online (Husqvparts.com) and all three times I have had to track them down--never spending less than thirty minutes on chat. This third time they sent the wrong part of four. I contacted and was told to send the wrong part back at my expense and a 20% restocking fee. Excuse me? You sent the wrong part and want me to pay? Nope. Send the right part as I already paid you. NEVER use this company. Thieves!
Business response:
Good afternoon Mr. ******** We are very sorry about this situation. As it was explained during our conversation we as a Husqvarna dealer we depend on them on parts. We received a part tagged as XXXXXXXXX which was the one your ordered and we shipped it but it certainly was not the correct part. By mistake on of our associates send you an email with a return authorization according to our policy but this situation was not a return but a replacement. We just received the correct XXXXXXXXX - SHAFT ASSEMBLY and we are shipping ... read more
On 6/28/2019, I ordered a carburetor rebuild kit for my string trimmer. It took them a week to supposedly get the part. On their website, it said that the part was awaiting shipment but was never shipped. I contacted them and they told me that it wold ship today. It never was shipped! They previously told me that it had and gave me a tracking number which was incorrect. I know this much : If it isn't shipped in the next day or two, I am going to follow up with a complaint to the CPSC and take legal action. Don't order anythi... read more
Business response:
Good afternoon Mr. ******* We are sorry about this experience. As a Zama dealer we depend on them and their distributors for information about parts. When you placed your order we did not have part RB-231 - Rebuild Kit in stock so we ordered it. First information received was an ETA by July 8th. Unfortunately this information is an estimate. We have received and shipped your part today. UPS Mail Innovations tracking number is XXXXXXXXXXXXXXXXXXXXXXXXXX. This new service provided by UPS has the last mile of delivery processe... read more
I purchased a hydraulic transmission Hydro Gear *********** for my mower from hydro-gear.parts and was promptly notified that the item was ready for shipment. A week later it has not shipped. Calling the number(s) on the website directs to Small Engines Pro Dealer and further down the line they are both linked to this business (Pronto Mowers). I am unable to reach anybody by phone or email and all voicemail boxes are full. At this point I'm out nearly $800 for the part with no idea if or when it will come. Will be filing a c... read more
Frequently asked questions about Pronto Mowers
How is Pronto Mowers rated?
Pronto Mowers has a 3.7 star rating with 362 reviews.
When is Pronto Mowers open?
Pronto Mowers is closed now. It will open tomorrow at 7:30 a.m.
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