Pronto Mowers

ramez i 

on BBB

2 years ago

************************************* ordered a cylinder head thinking I ordered from ****** and ********. After a week of ordering they send me a couple of emails saying that because of the pandemic they are not able to ship before a month from the day I ordered. I called the next day to cancel the order and i ordered the cylinder head from amazon.After a week, they send me a shipping confirmation and though I canceled the order, they want me to receive the shipment (though never shipped) and return it so I can pay restocki... read more

John J 

on BBB

2 years ago

Deceitful selling tactics. False cancellation and retune policy. Total nightmare of a business. Avoid at all costs. 

Ken M 

on BBB

2 years ago

I searched online for the model mower and transaxle number. A link came up for www.husqvparts.com order was filled by Pronto Mowers. NOWHERE ON THE **** DID IT SPECIFY A SPECIFIC MODEL NUMBER. After receiving the Transaxle its incorrect EVERYTHING is opposite of what it should be even though there weren't model options for me to chose from. Reached out to Pronto Mowers to be told that they can not exchange it and will not return it without us paying a 40% restocking fee. For something that was a simple mistake is met with re... read more

Terry S 

on BBB

2 years ago

Lied about shipping my parts in 24hrs. 3 days later refused to cancel my order. Still hasn't shipped. 

Lori G. 

on BBB

3 years ago

I talked to ******** and ****** numerous times over a week trying to get a part shipped to me, was told that they are waiting on a shipping quote. I offered to pay for the part and email a shipping label over to them since they are having difficulties coming up with a price themselves. I was then informed that they could not do that, and proceeded to pass me around all the sales people in the store. This company is not in the business for the right reason and do not understand how things should and could be done. Horrible se... read more

Pete W 

on BBB

3 years ago

I ordered 2 items which were not on back-order when I ordered them. I called today to get a status and spoke to a customer service rep named Andy (?). He is the most unhelpful person I have spoken to at a company in ages. He does not understand English very well and I needed to repeat myself several times. He was unable to give me a status on my orders and he refused to allow me to speak with a supervisor. He stated that there was no one else around. When I asked him if he was in charge of the call center, he said no and if ... read more

Richard B 

on BBB

4 years ago

I ordered parts for a chainsaw. they said the parts had to be ordered from the warehouse and should be at their store in a 1-2 days. Well, the parts didn't arrive so they said the parts were delayed in shipping. It's been one excuse after another. Parts were order on 12-31-2021. On 1-11-2022 they said the parts had been shipped and there was atracking error with the USPS tracking system. The parts finally showed up on the USPS tracking system arriving at the Boca Raton postal center. Still waiting for the parts. Parts are hu... read more

Jesse R 

on BBB

4 years ago

After finding the SmallEnginesProDealer.com website for a certain part I was in need of, I called the telephone number listed on their website. Their website listed the part availability as "Usually ships within 24 hours if in stock." I proceeded to call their telephone number to confirm that the item was in stock, in which the gentleman on the phone told me that the item was indeed in stock. I asked him whether this item was located in their Boca Raton storefront, since if it was, I would be able to make the short drive ove... read more

Jose N 

on BBB

4 years ago

I was very skeptical to make a purchase after viewing the reviews here. But I really needed a couple of parts that I wasn't finding anywhere else. That's when I decided to take the risk of buying from this website. I was very surprised (positively) when I received my parts on time. And before my parts arrived, I called them to ask a question about another order I was making, and the lady on the phone was really nice, and helpful. I will keep on buying from them, and encourage you to do so if you are doubting yourself as I di... read more