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ProHealth Physicians of Farmington
- Family Practice
- Farmington, CT
About this business
Location details
599 Farmington Ave, Ste 110, Farmington, CT, 06032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been with ProHealth for years. Lately, it's gone downhill fast! I rarely call, but I had some questions regarding upcoming service, and no one answers the phone!!! You get a menu, pick your option, and wait on hold. After wasting a half hour on hold 3 times I gave up. My Dr. only does video conferencing right now...I have no issue with that. But then I got a call telling me that I need to come INTO THE OFFICE FOR A MEDICARE WELLNESS EXAM! OK. My Dr. doesn't come in to avoid unnecessary Covid exposure.....but I'm suppose... read more
I've had this poison ivy rash for a week now. It's not going away so I had to go to the doctor for it. I've been avoiding it just because of covid but I can't take the pain anymore. I also have the rash on my hip, breasts, and shoulder. I called this morning to pro health urgent care in Manchester to see if I can get an appointment. They said 11:30 was the earliest. I said great, I'll be there. I show up for my appointment and sat in my car and called to let them know I was there. She said to wait by the door and they will g... read more
Business response:
Thank you for the message. We value the privacy of our patients, so we do not discuss private health information on social media. We would like to follow up on your concern directly. Please send us a private message with the best phone number to reach you so someone from our administrative offices can contact you directly. Thank you.
RecommendedLove ProHealth! Always listen, care and provide great healthcare! My MD just left the Manchester office and so did I. I was on hold 40 min x2 one day they would not renew my meds. Went to APRN today at Dr Schifferdeckers office and he was phenomenal! The office staff was super nice!!
Business response:
Nancy, we're glad to hear that you're happy with Dr. Schifferdecker! Wait time for calls have been up as we take COVID-19 screening very seriously. Thousands of patients call each day to schedule testing, wellness exams, sick visits, and flu shots, and we are spending extra time with each caller to make sure all the right questions are asked. This has led to unusually long wait times for phone calls in Manchester and some of our other offices. This is not the service level we expect, and we are actively working behind the sc... read more
Manchester office is horrible. Always on hold for 30+ mins before getting to speak to someone when calling the office. That is a rediculous wait time and no matter when you call its always at least 30 mins. I am currently on hold for the second time attempting to call this week and it has been 33 mins on hold. I will probably just give up soon and hang up. Do not go to the Manchester office if you want to be able to call the doctors office for questions or just about anything because you will be on hold forever. Do not recom... read more
Business response:
Thank you for your message. We take COVID-19 screening very seriously. Thousands of patients call each day to schedule wellness exams, sick visits and flu shots, and we are spending extra time with each caller to make sure all the right questions are asked. This has led to unusually long wait times for phone calls in Manchester and some of our other offices. This is not the service level we expect, and we are actively working behind the scenes to minimize hold times. Please know that we don’t take your time for granted. Than... read more
As of today ProHealth is averaging -.01 out of 5 stars which sums up the medical franchise perfectly. And the fact that every person who “doesn’t recommend” them on this FB page gets a canned public response from ProHealth requesting that the reviewer send them a private message if they want to discuss their complaints further (rather than someone at ProHealth reaching out to them via a private message in a sincere attempt to fix the problem) is an excellent example of how things work there.
Business response:
As a medical group, we can not discuss private health information via social media. This is why we ask users to send their information so we can have someone from our Customer Experience Team reach out directly, rather than behind a screen. By doing this, we are in compliance with HIPAA guidelines. We would like to speak with you about your specific concerns. Please send us a private message with your preferred method of communication so that someone from our Customer Experience Team can reach out to you directly. Thank you.
Call center for billing is poor and not customer friendly. Appointment was rushed, not recommended.
Business response:
Thank you for your message. We value the privacy of our patients, so we do not discuss private health information on social media. We would like to follow up on your concern directly. Please send us a private message with the best phone number to reach you so someone from our administrative offices can contact you.
While you all wear masks and want to be appreciated as essential workers, do any of you have a clue that that poor murdered animal that you consumed, rotting in your gut is why you have to wear a mask? That you all are part of the problem? You are health professionals! Start caring about animals as well as humans because this pandemic is karma for our sins against animals, and it's not going away and a vaccine is not the answer. Educate yourselves please! Recommend www.sentientmedia.org
Manchester Office very unprofessional
Business response:
We would like to follow up on your concern. We value the privacy of our patients, so we do not discuss private health information on social media. Please send us a private message with the best phone number to reach you so that we can contact you for more information about your experience. Thank you.
This office has gone completely down hill the past year! Takes days to get an appointment front end staff is rude. Does not answer questions than when asked to speak to someone else I was told no she was helping me. So I asked again to speak to manger and yes at that point I was rude and was hung up on.
Business response:
Hello Amanda. We would like to follow up on your concern directly. Please send us a private message with the best phone number to reach you so someone from our administrative offices can contact you. Thank you.
Frequently asked questions about ProHealth Physicians of Farmington
How is ProHealth Physicians of Farmington rated?
ProHealth Physicians of Farmington has a 2.6 star rating with 137 reviews.
When is ProHealth Physicians of Farmington open?
ProHealth Physicians of Farmington is open now. It will close at 5:00 p.m.
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