This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
PNC Bank
- Finance
- Commerce Charter Twp, MI
About this business
At PNC, we believe you can handle your finances better by taking small steps today, and we’re right here ready to help make it easier for you. No matter how simple or complex your everyday needs may be, our range of products, services, and digital solutions can help you better manage them.
Location details
1620 Union Lake Rd, Commerce Charter Twp, MI, 48382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Like everyone else, my transition from Simple to BBVA has been a total nightmare. These follow up posts are obnoxious. I'd love for BBVA to post how many times I've called since May 11th, every CS rep I spoke to and for how long I was put on hold each and every time. Today's call alone was upwards of 4 hours and 11 different reps, not counting every day leading up to today.Apparently, my issue is resolved (blocked account, no way to access money). However, now I can not even access my banking app.My money is being transferre... read more
I am another Simple user who is getting transitioned to ****. I have been without access to my bank account for 10 days now. The first couple days I tried logging into **** and I got the technical difficulties message. I decided to wait and let things settle down. After a few days it still didn't work so I called support which took forever. They do not answer quickly and I don't have hours to waste sitting on the phone. Why isn't there an email support option or online chat support? I finally got through and they told me tha... read more
Lack of customer service is reason why I continue to bank elsewhere. I came to the ******/Cherry Creek BBVA branch when I was told they would have the uncirculated bills I'd requested days earlier. Before conceding they had no access to the safe (because the only person with access had been out for three days), I was criticized for wanting uncirculated bills (which the FED says they eagerly provide through retail banks); and after it was apparent they'd wasted my time, there was not the slightest apology for the inconvenienc... read more
On April 9th I contacted my bank PNC bank in regards to a merchant New tree that I placed an order with after attempting to make adjustments to the order and being told that they would not be able to. I asked the merchant to cancel the order and I advised that I would be contacting my bank to ask them to not release the funds, in the process of me doing this I was told by my bank that I would have to allow the pending to go through and than I would have to file a dispute, it took approximately 5 business days for the bank to... read more
Business response:
PNC takes our customer’s concerns very seriously. We will be working privately with our customer to resolve this matter.
I went into this branch hoping to get some information on the letter i received . The branch manager ***** ******* made my experience awful. He made fun of me being deaf and He told me I was frustrating him and kicked me out . I advise anyone with disabilitys to not come to this location . They will treat you poorly .
Business response:
PNC takes our customer’s concerns very seriously. We will be working privately with our customer to resolve this matter.
BBVA's Simple migration, which took place on May 8, 2021 has been an absolute nightmare for thousands of users. We were told for months that the transition would be smooth and in May 8th we'd use an online tool to convert our accounts from Simple to BBVA without issue or interruption to our online banking. Their system completely failed, as is evident by the ******* threads directed as @BBVA_USA. As instructed I've called their 800 number several times and after an hour non-silent hold, of hearing the same 30 second loop ove... read more
The transition from Simple to BBVA is a dumpster fire. If in 2021 they can't figure out how to let users have access to their own accounts, I'd recommend everyone getting there money as soon as they can out of these incompetent people's hands.
Shocking this bank leaves its customer stranded. :( Worst customer service I have ever experienced. Unable to log in online and unable to talk to someone on the phone. The website directs me to call their customer service number, when I call, a generic message tells me they are having technical problems and hangs up. This has been going on for days! Truly unbelievable! BBVA should be ashamed. What kind of company has ZERO concern for their customers?
Their Simple account transition is a joke, tried to setup an account on the website but would not accept anything entered in the created user name field, then tried to setup an account on the mobile app and got a system error. Call the help number on Saturday and the message says up to one hour wait due to "technical problems". Sunday same problem, and on Monday got hung up on. At first just wanted to setup the account, now I want to cancel my account. Worst customer service I have experienced since I can remember. They had ... read more
Frequently asked questions about PNC Bank
How is PNC Bank rated?
PNC Bank has a 1.2 star rating with 620 reviews.
When is PNC Bank open?
PNC Bank is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com