PNC Bank

Kyra K 

on BBB

4 years ago

I was a former Simple customer who was "forced" to move to BBVA. I was trying to update my cell phone number using both online and mobile app access. It tells me I have to call customer service. I get someone in **************. She can't do it so she tranfers to another person. He asked for all kinds of info - name, address, phone number (which I am trying to UPDATE), and account number. He tells me the number is already in the system (it should be as it was in the Simple system). I tell him I cannot see it. He then asks for... read more

Markus N 

on BBB

4 years ago

If I could give this financial institution a 0 star rating I would, I have never had to dispute charges before but the 1 time I do it’s a nightmare. I had to deal with multiple fraudulent charges on my account from a DIFFERENT COUNTRY (Vietnam & Thailand) totaling almost $300 and now here we are almost 4 months later and IM BEING HELD RESPONSIBLE FOR THESE CHARGES. I’m then told that I wish to close the account I’m going to have to pay the negative balance thats bs. I'm not paying for those charges. I’m not responsible and t... read more

TD 

on BBB

4 years ago

Our truck was originally financed through BBVA. They were taking automatic multiple payments we never authorized every month that we had to do charge backs on through our primary bank. **************** is useless, they would either claim they fixed it or we needed to delete the app to fix it. We recently refinanced the loan through our primary bank to get away from BBVA. Our bank bought the loan, BBVA accepted the money, BBVA never sent the final paperwork to inform our state that another bank owns the loan, and today BBVA s... read more

Wanda R. 

on BBB

4 years ago

Customer service is non-existent at this bank. They sent me a letter - addressed to me - stating that the address has been changed on my account. If I didn't make the request to notify them. This is a car loan I co-signed with my daughter. She makes the payments, has all the information about the loan, and does not live with me. First, why wouldn't they send it to her - or at the very least, to both of us? So I called them and asked them to check to see if the account address had in fact been changed. I didn't want her to te... read more

Shawn K 

on BBB

4 years ago

Hands down the worst customer service and user experience (website) I have ever had. I was also a Simple customer (thankfully not all of my money) that transitioned to BBVA. The initial transition was fine and my account and debit cards worked. When I needed to access the website and mobile app is where the trouble started. Consistently (**** times) would get locked out and have to call support. Reset password and all other methods just do not work, you have to call support. Good luck on a Saturday afternoon if you need anyt... read more

Aftin J 

on BBB

4 years ago

I want to warn everyone as a consumer to never use BBVA compass. So, about a year ago I paid off my truck. An was anticipating my title for my truck so months go by and silence so I called. Every representative I spoke with was disrespectful and refused to transfer me. Then after the fourth call a lady transferred me to a young lady whom noted my account about them and their mistake. So now more months go buy and nothing it is about to be a year since I paid my truck off. So, this bank sent my title to ***************** say ... read more

Lori L 

on BBB

4 years ago

Beware: Loopholes!I am a former Simple customer who was switched over to BBVA. I LOVED Simple...it was so...SIMPLE. Everything about BBVA has been HARD.So. Many. Fees. A never ending barrage of fees starting with the "paper statement fee" that you have to opt out of. I never got paper statements with Simple, so why would I need BBVA to suddenly start sending me paper statements? Short answer: I don't Long answer: so BBVA can tack on a $3 per month fee to any former Simple customer that doesn't read their mail carefully. And ... read more

Rafael M 

on BBB

4 years ago

This is not a complaint about the local branch but against BBVA in general.. Last week my wife ********************* received an email reporting a fraudulent charge and instructing her to call the fraud line. The first time she called she left the phone on for 3 hours and it just repeated the same automatic message. The next morning she tried for 2 hours with the same result. She then called customer support. The ****************** two who answered did no know what to do. The third one finally cancelled the credit car and ca... read more

Adrienne A 

on BBB

4 years ago

EMERGENCY transfer through Zelle had to happen! I was at high risk for being broke for 6 days due to weekend and regular transfer time. Direct deposit funds were available and ready to Zelle transfer. Could not due to new account. Even though my funds were available to transfer and completely resolve my issue. INHUMANE. I cannot describe in any other way.