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Pheasant Run Resort
- Hotels
- Saint Charles, IL
About this business
Our beautiful 250-acre Chicago-area resort features spacious rooms and suites with private balconies available. Our hotel features free WiFi and six onsite restaurants/bars.
Location details
4051 E Main St, Saint Charles, IL, 60174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We were at the outside pool with our family that were spending the night.Pool area was clean and kept that way even though their were probably around 200 people in that area. Staff was great and accommodating.The DJ did a super super job keeping everyone entertained!
Fun place and a value for the money. Great pools, friendly staff, and plenty to do. We'll be back. Nice mini-getaway from Chicago.
Business response:
Great to hear! Thank you for staying with us.
Course was well kept, the starters were not very friendly and didn't seem to give a rats ass if we were there or not. Sorry to inconvenience them.
Business response:
I had passed along this information to our course manager and hope he was able to follow up with you about this.
Worst place ever, room was not cleaned properly, carpet stained with who knows what. Manager has a bad temper. Will never come back.
Business response:
I am sorry to hear that you are having a disappointing experience. Our goal is for you to have a fun and memorable stay with us. Please let us know what we can do to make your stay better.
Business response:
Thank you for staying with us Megan. Our staff is dedicated to providing a memorable experience for your family and we're glad you are finding some fun. We are looking forward to a renovation to help clear up a lot of these issues and hope you will consider returning in the future.
Was on 14th floor. No A.C in tower hall. We stayed 4 nights. Bottom sheet was always undone by morning. Microwave broke, they did bring another one. Top lock broke and we were stuck in room till they brought bolt cutters. There is a long walk from front door till u get to towers elevator. Hard for people with back problems. Just expected more for the amount of money we spent���
Business response:
I'm sorry to hear about the issues you experienced during your stay. We are working to remedy the air conditioning issue and I'm glad to hear our staff was able to help you out when you needed assistance. We do hope that you'll consider us in the future.
Frequently asked questions about Pheasant Run Resort
How is Pheasant Run Resort rated?
Pheasant Run Resort has a 3.7 star rating with 403 reviews.
When is Pheasant Run Resort open?
Pheasant Run Resort is closed now. It will open tomorrow at 9:00 a.m.
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