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Pearle Vision
- Laser Eye Surgery/Lasik
- Warminster, PA
About this business
Location details
632 York Rd, Warminster, PA, 18974, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I went to Pearle Vision in ************* in ******** with a pair of new glasses that I had bought elsewhere. Vision through the glasses was never good since I bought them, but the original dispenser simply couldn't find anything wrong to them despite some serious efforts. On impulse a month later I entered the Pearle store as I was walking by and asked if they could be of help. The manager, ******* stepped right up. He put the lenses on a machine for analysis and verified that they were exactly the same prescription as the g... read more
Business response:
Hello ****** ** have received your BBB review and are so happy to hear about your experience! Our associates strive to provide the best possible service. ** appreciate your review and look forward to serving you again! Have an amazing week! Sincerely,Customer Resolution Team **********************
I went to Pearle Vision in ************* in ******** with a pair of new glasses that I had bought elsewhere. Vision through the glasses was never good since I bought them, but the original dispenser simply couldn't find anything wrong to them despite some serious efforts. On impulse a month later I entered the Pearle store as I was walking by and asked if they could be of help. The manager, ******* stepped right up. He put the lenses on a machine for analysis and verified that they were exactly the same prescription as the g... read more
Business response:
Hello ****** ** have received your BBB review and are so happy to hear about your experience! Our associates strive to provide the best possible service. ** appreciate your review and look forward to serving you again! Have an amazing week! Sincerely,Customer Resolution Team **********************
Horrible refund policy. I paid part of my glasses cash (over$300) and was told the refund would be 3-6 weeks. I was then told it would be over ten weeks. I'm on the tenth week, late on rent, and my check is being processed.
Business response:
Hello ******, We have received your BBB review, and are very sorry to hear this! Please send our team an email with further information, and we would be happy to look into this further! Please send us a copy of your receipt (or at least the date of refund, the amount of the order, and the store# or store location you visited, as well as the address the check would ship to) and once we have this information we can connect with our Accounting team to see where your check is at in processing. We apologize for the delay!Sincerel... read more
Horrible refund policy. I paid part of my glasses cash (over$300) and was told the refund would be 3-6 weeks. I was then told it would be over ten weeks. I'm on the tenth week, late on rent, and my check is being processed.
Business response:
Hello ******, We have received your BBB review, and are very sorry to hear this! Please send our team an email with further information, and we would be happy to look into this further! Please send us a copy of your receipt (or at least the date of refund, the amount of the order, and the store# or store location you visited, as well as the address the check would ship to) and once we have this information we can connect with our Accounting team to see where your check is at in processing. We apologize for the delay!Sincerel... read more
Purchased sunglasses for my 16 yo son. We customized them online. They were too small so I tried exchanging them for a larger size frame. I was told customized glasses are not exchangeable or refundable. The website states in several places the there is a 45 day return policy. It also has the 45 day policy in a banner at the top of the page. You would think that Ray-Ban would place the return policy for the customized glasses clearly on the customized page. I can't believe that such a large and "reputable" company could not ... read more
Business response:
Hello ***********, We have received your BBB review, and are very sorry to hear you are unhappy with your frames. We do apologize, but our remix, or custom orders, cannot be returned for a refund, as they are made to the exact specifications created by the customer. Our returns page has this message posted as well, "Our customers have 45 days to return their items. *Please note REMIX products are not eligible for return unless damaged or defective.". We do apologize again, but our remix, or custom orders, are not eligible fo... read more
Another zero star rating really. I am a professional fly fishing guide and even manage a former ***** dealer. We severed our ties with *****/Luxottica once Luxottica purchased *****, mainly because of how they handled warranty claims. They are notorious for substituting frames without the consent of their customers. I took a chance because I love my ***** frames. Tried other brands and these are the only ones I can wear all day comfortably, so I ordered another pair of my favorite frames. Well disappointment started when I s... read more
Business response:
Hello ******, We have received your BBB review, and are very sorry to hear to hear you received the wrong frame. We absolutely do not send out substitutions for regular orders, so you were sent the wrong frame by error, and we apologize for this mistake! Substitutions will only be offered for warranty claims/replacements, and in the case that we no longer make or offer parts for a particular frame. A substitution would also be an optional choice for the customer (not an automatic situation) where the customer is provided mul... read more
Another zero star rating really. I am a professional fly fishing guide and even manage a former ***** dealer. We severed our ties with *****/Luxottica once Luxottica purchased *****, mainly because of how they handled warranty claims. They are notorious for substituting frames without the consent of their customers. I took a chance because I love my ***** frames. Tried other brands and these are the only ones I can wear all day comfortably, so I ordered another pair of my favorite frames. Well disappointment started when I s... read more
Business response:
Hello ******, We have received your BBB review, and are very sorry to hear to hear you received the wrong frame. We absolutely do not send out substitutions for regular orders, so you were sent the wrong frame by error, and we apologize for this mistake! Substitutions will only be offered for warranty claims/replacements, and in the case that we no longer make or offer parts for a particular frame. A substitution would also be an optional choice for the customer (not an automatic situation) where the customer is provided mul... read more
Purchased sunglasses for my 16 yo son. We customized them online. They were too small so I tried exchanging them for a larger size frame. I was told customized glasses are not exchangeable or refundable. The website states in several places the there is a 45 day return policy. It also has the 45 day policy in a banner at the top of the page. You would think that Ray-Ban would place the return policy for the customized glasses clearly on the customized page. I can't believe that such a large and "reputable" company could not ... read more
Business response:
Hello ***********, We have received your BBB review, and are very sorry to hear you are unhappy with your frames. We do apologize, but our remix, or custom orders, cannot be returned for a refund, as they are made to the exact specifications created by the customer. Our returns page has this message posted as well, "Our customers have 45 days to return their items. *Please note REMIX products are not eligible for return unless damaged or defective.". We do apologize again, but our remix, or custom orders, are not eligible fo... read more
I'll NEVER go to a Sunglass Hut or order from them online again. I placed an order with express delivery in February prior to a trip out of town. Of course, they didn't arrive in time for the trip and upon our return when I tried them on I didn't like the look or fit. Guess even though they failed on delivering on time it may have been a blessing in disguise. Whelp, unfortunately the following week my father got ill and ended up passing away a few weeks later. As one can imagine, been a mess. Today we finally got around to v... read more
Frequently asked questions about Pearle Vision
How is Pearle Vision rated?
Pearle Vision has a 3.1 star rating with 336 reviews.
When is Pearle Vision open?
Pearle Vision is closed now. It will open on Monday at 10:00 a.m.
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