Peak Home Performance

Mike G 

on BBB

8 months ago

Dishonest,theives,vanelising criminal company. I ordered 2 ******* heaters and peak hp came and installed *** tag instead so they could make an extra $3,500.00 profit over *******. **** said it was order mistake and would be changed the next day. That never happen,also brand new *** tag only produced 60 to 64 degree air! No heat. **** also said they would send out someone to adjust *** tag. This heater was paid for. When peak hp installed my ******* it started up at 155 degrees and I told installer *** that was how a heater ... read more

Larry K 

on BBB

a year ago

From the first contact in ********** where ***** approached us about looking into a new furnace to the last worker out the door.....we had a very great experience with Peak Home Performance. We found out our furnace was 31 years old and though it still worked it was very inefficient and the venting system was a mess. This company walked us through the whole process from ************ the sales person to the installers *** and his partner, and the ventilation guys ******* and ******. We so appreciate the personal care this com... read more

Jeremy I 

on BBB

a year ago

If I could give zero stars I would.Do NOT trust this company. They use predatory sales techniques to send a technician out to your home who is actually a disguised salesman trying to get his foot in your door.I had a technician out for an estimate and about 5 minutes in he asked if we could sit down and chat.He proceeded to hit me with the most aggressive sales pitch Ive ever seen including calling a former client and putting them on speaker phone to testify as to how great the company is. It sounded like someone from the co... read more

Jacob H 

on BBB

a year ago

Peak home performance uses deceptive marketing techniques to sell diagnostics, without providing anything in return. Peak home performance regularly charges customers $140 for a diagnostic to later tell these customers that the $140 is a trip fee and a diagnostic can cost up to $3000. 

Brent B 

on BBB

a year ago

I have a priority service contract and 24x7 emergency service and yet I cannot even get a callback from these people. My three year old HVAC died and I haven't received a callback in two days from these people. I've only been able to speak to someone one time and I never heard back from a ************ fraud. 

Bonnie C 

on BBB

a year ago

We were informed Peak Home Performance bought out ************************ and would honor the contracts and agreements. We had damage during a repair the day before the sale. Assured the issue would be corrected. After nearly 3 weeks, **** is now claiming SOCO went out of business. Yet, Peak has and is using SOCO phone numbers, employees, customer data, scheduling, etc. and they are NOT honoring the repair. We had routine maintenance scheduled and confirmed by text oddly from both companies. No one arrived. I called after t... read more

Patty C 

on BBB

a year ago

Peak Home Performance is awful! Over a year later and still not permitted! Every time different story, different excuse! THEY HAVE MADE A MESS OF MY HOME! I only trusted them because I was approached while shopping at *********** By a ********** employee. A store employee goes around and gets your phone number and sets up a appointment. Little did I know it was just a way to promote and get business. Nothing to do with *********** But they allow them to promote and use their employees to work out of the store and send you to... read more

Gerald L 

on BBB

2 years ago

A negative star for PEAK HOME PERFORMANCE and ******************* would be too generous. What follows has been dragging on for 8 months.In Aug of 21 I approached ********** (HD) seeking a competent contractor to install a garage furnace. I went to ********** assuming that I would receive a higher level of competence and consumer protection should workmanship or product quality issues arise. ********** lined me up with Peak Home Performance of ****************. Displays of incompetence and 3rd world workmanship issues were ob... read more

Kayla B 

on BBB

4 years ago

Absolutely the worst experience I have ever personally had with a company. Do your research on what they are charging you and beware. This company was assigned to me by ******** **** ****** for my water heater replacement. Not sure what kind of discount that they are giving to ***, but I am about 90% sure that they are trying to recover their profit margin from that discount by charging consumers insanely high prices for "out of pocket expenses" not covered under the warranty. For example: Drip Pan for my Hot Water Heater (t... read more