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Payoff
- Finance
- Costa Mesa, CA
About this business
This business offers financial services.
Location details
3200 Park Center Dr, Ste 800, Costa Mesa, CA, 92626, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Amazing experience! Was approved less than an hour! Uploaded information requested and find was in my bank within 3 days! Love that I’m able to make extra payments
TERRIBLE! I spoke to various persons each time and I felt so insecure about giving my information each and every time. I was told that I had a TAX LIEN for five thousand dollars and that TransUnion gave them that information. LIES. I called TransUnion immediately and was told I did not have this lien! The persons I spoke to didn't know what to say! I withdrew from the application and cancelled my accounts immediately since I had linked my bank acount and also set alerts. Thanks for theft identity. I have a clean record and c... read more
On the positive side, Payoff is good for people who are struggling to get a loan, and the whole process, from applying for the loan to ACH deposit of loan funds, was very smooth. However, there is much room from improvement with the early payoff of your loan. Yes, there are no fees involved, which is great. However, you are going to pay extra money in interest simply because you have to wait for someone to get back to you with your pay off amount. You can't pay off early through the website. You have to contact customer supp... read more
I was on Instagram and got an add for Payoff to help payoff credit card debt. I have applied with other lenders and weren't getting approved, because of my high credit card debt. Which was ironic because that's what I trying to get approved for was to pay off my high credit card debt. I noticed Payoff allowed you to apply with just a soft credit check, so I could see if I qualified with out hurting my credit. After a few questions and application information, just like that I was pre-approved! I was almost skeptical because ... read more
The process was extremely easy, a little bit of information gets you a personalized rate (without hurting your credit score). Pick your loan, send in some documents to prove what you just said, and bam! The loan is funded (currently at this step as of this review). I never felt that my information was being used incorrectly, or ever questioned providing it, although PayOff is not a bank- they work with trusted banks/credit unions to fund your loans and the information is required (by law even) in order to open an account and... read more
Business response:
******, thank you so much for the kind words and invaluable feedback! We're delighted that we were able to help, and look forward to continuing to work together. We're excited to see you reach your goals!
I recently applied for a loan and got approved. I haven't got the loan to my bank account yet; they say, it will take 3-7 days. So far everything is smooth; I have to be honest - no bad experience. There are of course number of points where you get suspicious (automatic payment from your bank account, ssn, date of birth, full legal name etc., but I'll wait and see how things will go... I'll be back with more comments later when I'll get the loan and making payments.
Terrible customer service. I recently changed my bank account information in order to pay directly online. The rep that helped me said I needed to submit a document with the acct #, routing #, and my name on it and that he would process it as soon as possible because it take 1-2 days to reflect online. I did that, and as soon as the information was updated online I made the payment. When I checked my bank account after the weekend the funds for the payment were still there so I went to my payoff account to see what was going... read more
Horrible unprofessional company. Do not submit your information to this company. Since I have submitted my application on February 9th, I have not received proper communication nor have I received clear communication. On February 11th, my documents were rejected but in order for me to submit the new documents, I had to log on only to realize my documents were not approved. I didn’t receive a phone call, nor did I receive an email. It is now February 20th and I still don’t know the status of my application but this time I was... read more
Business response:
Dear Ms. *****, Thank you for your review. We have contacted you directly to respond to your concerns. Should have any further questions after receiving that communication, please don’t hesitate to reach out with any comments or questions. You can call us at ************** between 8AM-5PM PST Monday-Friday.
I filed an application with this company and was pre-approved. I submitted the documents requested and then received a request for additional documentation a week later. This happened twice after that with an almost week waiting period, until I was finally told my application had expired and they reported a decline to the credit bureaus. They never even finished processing the documents to determine a decline. If the negative information is not removed from my credit report then I will be filing a case against them to have i... read more
Business response:
Dear Mr. *******, Thank you for your review. We will be contacting you directly to respond to your concerns. Should have any further questions after receiving that communication, please don’t hesitate to reach out with any comments or questions. You can call us at ************** between 8AM-5PM PST Monday-Friday.
Frequently asked questions about Payoff
How is Payoff rated?
Payoff has a 1.6 star rating with 55 reviews.
When is Payoff open?
Payoff is open now. It will close at 5:00 p.m.
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