Payoff

Demetrick A. 

on BBB

5 years ago

This company reports false information to your credit report, when you challenge it through credit Bureau’s they send back the same false information. I called them and they said they would get it corrected and 30 days later still nothing. 

Mica L 

on BBB

5 years ago

I've had a loan with Payoff since 07/2018. It should be done in 06/2021, but I have gone through a series of financial troubles that have made paying my loan each month very difficult. The first time I called, I was in a money crunch, Payoff's Goal Realignment Specialist at the time was able to cut my payment in half for three months with the caveat that it would just get added to my last three payments. It really helped me in those three months of struggle. Side note, they do NOT charge late fees which is amazing. BUT, pay ... read more

Roger S 

on BBB

5 years ago

Waste of time and false advertising. They mailed me a "pre-approved" letter. Then, requested all kinds of proof of income etc. 

Noneurbusiness 

on BBB

5 years ago

I have been one of their customers for over 6 months now. Their customer service is terrible! They don't care at all about you. I've spent countless hours and talking to countless people about the mistakes that they are making with my payments. Two months later and nothing has been fixed and I'm still getting calls everyday because of the mistakes they keep making. I'm so fed up! I wish I never had used them. I was promised 4 different times that the situation was taken care of but then they still call me. Promised several t... read more

Leo 

on BBB

5 years ago

Dont waste your energy with them. I got approved. Sent in all the paperwork. Got an email stating the loan was declined. Wasted 3 days sending them paperwork. Reason for decline. Inquiry to apply for another loan. DO NOT was your time. 

Morgan b 

on BBB

5 years ago

Disgusting company. I took a loan out with Payoff Inc, and paid off over half of the loan (about 6,000) over 7 months. I then was offered a great balance transfer interest rate, so decided to pay off the remaining money and close out my account with Payoff. Despite closing my account, they charged me $500 when the next bill would have been due. I talked with COUNTLESS individuals at Payoff (during work hours, because despite their advertised business hours, i have never been able to get a hold of anyone after about 3:30 PM P... read more

Brian T 

on BBB

5 years ago

This company is a joke! They waste your time take for ever to process then told me they couldn't validate my income. I gave them a BANK STATEMENT! It was right there in black and white! Then when I call and try to tell them they must have made a mistake they told me there isn't anything they can do about it! Decision has been made! If the reason they gave was completely incorrect you would THINK they would want to make it right! But NO, they acted as if they just didn't give a damn. It took them 10 DAYS to do this and then t... read more

Brian T 

on BBB

5 years ago

Company is a joke. They wasted 10 DAYS processing the loan then they say they can't confirm my income even AFTER I gave them a bank statement SHOWING my deposits for the month! It was right there in black and white! So I called them and tried telling them they made an error and they simply said that the decision was made and nothing can be done. I think its a bunch of BS making someone jump through hoops and have them provide everything they asked for only to basically say a lie. It simply wasn't true. I had shown in black a... read more

Bunting 

on BBB

5 years ago

Shady practices with no explanation for their business processes. I called there today to request a payoff at beginning of business hours and was told that I would have to wait until Monday for the letter. So I tried to payoff the current principal balance shown online and the site rejected the payment. So I then called the company, spoke to Albert M. who gave me the run-around. He put me hold for a long time, kept on clicking in and out to see if I was holding without saying anything and then after about 15 minutes told me ... read more