Payoff

Robert R 

on BBB

5 years ago

They asked me to elaborate on their feedback page since that link is broken too, I'll elaborate IN HERE but I already know, no one at Payoff will read the feedback the company asked for or take it seriously Because Payoff played me from the start. The link they sent me to congratulate me on my approval and loan options was broken. When I click on it, I could never see my loan options. Instead, I got to an error page that Said I needed to speak to one of the “success” (very ironic in my case) team member. I reached out twice,... read more

TFP 

on BBB

5 years ago

The worst company I've ever dealt with. I took out a consolidation loan which, at first, seemed fine. Approval of the loan and payment was fast. All downhill after that. The interest rate was higher than I could have gotten through my bank. Entirely my fault for not researching that sooner. I took out a loan with a better rate to close out my Payoff loan. From there, i went through weeks of being sent in circles by Payoff employees with delayed, vague responses; all the while with my account accruing additional interest rate... read more

Tiffani Que 

on BBB

5 years ago

I was able to consolidate 2 high interest credit cards into a lower interest rate with Payoff, and I JUST made my final payment with them today! Whoohoo! This was a full year sooner than I expected to pay it off. I highly recommend them for paying off debts! Their customer service team is amazing as well! 

wparker 

on BBB

5 years ago

I provided a lot of information and was 'approved' for three different options. The rates were okay but not out of this world. I provided a TON of information; SSN, bank account info, CC numbers, and personal data. Then they respond with false information from my credit - an account is delinquent. This feels like a total scam, I'll be talking to my bank to change my accounts. I'm current on everything, have fantastic credit, just wanted to consolidate some debt at a better rate. I'm incredibly nervous that they now have all ... read more

Joseph C Hadden 

on BBB

5 years ago

I am new to this. I called Payoff and they talked to me like a child. Conversation lead nowhere fast and I ended the call on a negative basis. Wasted my time and all I can do is blame myself for trying!! 

Edward G 

on BBB

5 years ago

I took out a 48 month loan for 24k. I was charged a $1000 “origination fee”. My total was 25k which I was okay with. Due to unforeseen complications (the Covid 19 pandemic) my wife lost her job and our finances changed so rapidly that I was forced to liquidate my retirement. I called to pay off my loan after only having it for 91 days. The total was nearly $26,200 due to interest accruing at 18.99% for that 91 days. I spoke with a customer service representative and then a manager, I explained to them the unique nature of my... read more

Caitlin G. 

on BBB

5 years ago

As an overall experience, Pay Off has been a good company to consolidate with but not excellent. Payments are easy to make online. However, the main reason I choose them is because I was told I could make additional payments to the loan with no penalties. This is true but they make it as difficult as possible. When I asked, they did not inform me that you can ONLY pay the amount of your monthly bill online. They require that you submit a paper check via snail mail if you want to make an additional payment. This is a good may... read more

Janette D. 

on BBB

5 years ago

I should have read the reviews before eating my time. Filled out what they needed, supplied my drivers license and person information. They contacted me in regards to needing additional information. I replied right away and was told their system couldn’t generate the questions, I called back the next day and was told the same thing. Then I received an email stating I was denied because they couldn’t verify my identity. After calling they basically told me tough luck, a decision had been made. What a waste of my time. 

PAYOFF DISAPPOINTMENT 

on BBB

5 years ago

I have a mid 700 credit score. I have done consolidation loans with 2 other companies and paid both off more than a year early. I liked the payoff website and rate so I decided to give them a shot, boy what a waste of time. They asked for docs, I provided them. They asked for more docs, I provided them...this went on 5 different times. Come on. I am borrowing $9000 and I have great credit. Horrible customer service. Bummer, their website was so promising. BEWARE!