Paul's Appliance Service LLC

Wright 

on BBB

5 years ago

Horrible customer service. The technician that came to diagnose our washer didn't listen to what we were saying and was here for about 5 minutes before saying he needed to order a part and it would take a week. I sent him a video after he left of the real issue, that was not diagnosed, and got zero response. I had to call several times to try and get a different technician to come out and look at the real problem. Come to find out the day we were scheduled on wasn't actually scheduled and it would be two more days to get som... read more

Patti F 

on BBB

5 years ago

Our washer is under warranty and Paul's is the only company Whirlpool works with in our area. I was a little concerned after seeing their Google reviews but we only have good things to say after our experience with Paul's. Jose came out a day after we scheduled online. He had to call Whirlpool to verify the repair because of warranty but he did so quickly and answered all of my questions. He was polite and professional. When I called the office (3 times in 2 weeks) I had to leave a voicemail but they always called back in a ... read more

Kestriell E 

on BBB

5 years ago

Don't use them if you can help it, you'll be waiting months to get your appliance fixed, especially if you live outside of 20 miles of Bryan. Confirmed the appointment a week ago to have my fridge fixed, they said the time would be between 12-4. I told them okay, I have really bad cell service so I will wait outside between 12-4 and do lawn work. To add onto everything I work 12 hour night shifts, so by the time 12 rolls around I've almost been up for 24 hours. But I thought it was worth it to get my fridge fixed because it ... read more

Judy D 

on BBB

5 years ago

This company DOES NOT deserve a 0 Rating!!! I am a customer of American Home Shield. I contacted AHS on December 26th at 4:30 pm that I was having some issues with my ice maker. They gave me the contact information for Pauls and told me that Pauls would be contacting me to set up a service call. Realizing that this was the Christmas Holidays, I did not expect to hear from Pauls - however on Jan. 2 when I did not get a call, I called their office and got a recording saying that they were closed on DECEMBER 24TH AND 25TH AND J... read more

judy d 

on BBB

5 years ago

Can't even give this company a 0 rating, because 0 is even higher than they deserve!!! Worst appliance company I've ever had the priviledge of experiencing. I have American Home Shield, another company that does not even deserve a 0 rating..... Began having problems with my "free standing" ice maker during the Christmas Holidays. Called American Home Shield on Dec. 26, 2019 at 4:28 PM and notified them of the problem. They assigned Paul's Appliance Service with a confirmation nuimber . I fully expected to not hear from Pauls... read more

Janie B. 

on BBB

5 years ago

Feb 5, 2020 Just had an exceptional service call from Paul’s appliance service! We were having a dishwasher problem and Paul’s serviceman came to our house in a wonderfully timely manner, diagnosed and fixed our problem swiftly! We were directed to Paul’s Appliances through American Home Shield. Best service ever! EVER!! 

Carrie B 

on BBB

5 years ago

THIS IS THE WORST COMPANY EVER!!!! A ZERO RATING!! They break everything they work on! Our freezer is in worse condition than when we started. Our neighbor’s freezer they broke because they did not have the knowledge of the appliance and is still broke to date. Then he stated to our other neighbor that he can’t keep help and only can hire ex convicts. VERY UNPROFESSIONAL!!! He told me that I had no knowledge of how a freezer works. Well that is incorrect, but it seems like I know more than the ”professional”. We had to use t... read more

Robert G 

on BBB

5 years ago

Paul’s has a good communication system in place for touching base with customers. Our refrigerator was purchased at a local big box store and Paul’s is one of the warranty work providers for them. Response was prompt and punctual. The service individual was personable and attentive. My wife and I will be using them again if needed in the future. RN Garner 

Emily S 

on BBB

6 years ago

Doesn't even deserve a one star. This company is the worst repair appliance company we have ever dealt with. Not only are they rude and cancel their appointments regularly, they don't answer their phones and cannot repair anything. They call the manufacturer and ask them whats wrong. They don't even look at the appliance if you are lucky enough to get them to show up. Took us 3 months of calls and repair that didn't work and they have had our new Stove for 10 days and won't deliver it when they said they would. They told us ... read more