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Paradise Grills
- Retail
- Pompano Beach, FL
About this business
Specialties: Paradise Grills is the world's largest outdoor kitchen manufacturer offering a beautiful selection of outdoor kitchens, tiki bars, hibachis and fire features. Visit our showroom today and let us show you step-by-step why a Paradise Grills product offers the superior quality you have been looking for!
Location details
2050 N Federal Hwy Suite A, Pompano Beach, FL, 33062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
DO NOT BUY - YOU WILL REGRET Went to this Paradise Grills store over a month ago and bought an outdoor kitchen. After about 4 weeks it had not been delivered nor did I receive any communication about when it would. This is due to them having parts shipped from China. Called company to check on it and was told it would not be delivered for another 4 weeks. Well I raised cane and told them if they couldn't get grill to me that week I wanted a refund. READ THEIR RETURN POLICY CAREFULLY!!! Well they got my grill and fire pit to ... read more
Business response:
We had been working diligently with the customer on the concerns above. Mr ****** purchased his unit from the Clermont Showroom on June 12, 2020 and we delivered his unit on July 2, 2020. Which is within the 3-4 week lead time stated on our contract. He called in on July 6, 2020 requesting a service call for the electrical and fire pit functions. We were able to work with him and get him on the schedule for July 13, 2020. The customer signed that "all items have been received and inspected to be in good condition". To our kn... read more
Their motto is "plug and play". We've had our Paradise grilling system for 3 weeks, and we've plugged, but have yet to play. The good news: it is a beautiful outdoor kitchen. That's all the positive I can say. The bad news: the grill is a piece of crap. --Problem 1: When we installed the regulator that we were told to buy, it apparently was the wrong kind (despite buying what they told us), so the grill wouldn't get above 250 degrees. --Problem 2: They sent us a grill made for natural gas instead of propane, so the service g... read more
Business response:
Paradise performed a service call on 6/12/20 to further assist the customer in achieving the desired grill heat. While there, the technician was able to exceed 500 degrees in less ten minuets. Our Paradise Grills are made with 304 grade stainless steel, a thick durable steel. It is required for a brand new grill to be primed before the first few uses. After our service the technician had no further reason to believe that there was an issue with the grill. We will continue to keep close contact with the customer to ensure com... read more
Purchased our grill on 5/9/2020 and they called to set up deliver on 6/6/2020. I tried calling them twice and I left messages to confirm again time and date no call back. Even contacted the manage Mark who sold us the grill and still no contact. Finally late Friday night they told us it would be 6/7/20. Next they text us at 5:30pm 6/6/20 that they'll deliver in 1hr 15 minute. So then at 7:30pm they show up and around 8:30 when they finally bring the bar part back - it's the wrong grill and bar. So I told the guys to send it ... read more
Very satisfied with the customer service Paradise Grills has offered us thus far. When we purchased our outdoor kitchen in the beginning of May we had high hopes of getting it delivered prior to my husbands birthday which was coming up on May 27th. Well when the corporate office called to schedule delivery the very next week they were already booking for the week following our party. We were heart broken to say the least but after speaking with Amanda she assured us she would do all she could to expedite our delivery for us.... read more
I purchase the tiki hut out door kitchen model. They were suppose to deliver it on April 5th, I called the Thursday 4/2 before to confirm and was told it was pushed back til April 12th due to Covid-19. Which was understandable but a phone would of been nice. When they came to deliver it on the 12th, 3 delivery men showed up but for some reason only 1 put it together and was only able to do that because my brother and myself helped him. I've had issues with the radio not working from day 1, can not program my phone to anythin... read more
Business response:
Paradise is working with the customer to rectify all of the above concerns. We are able to accommodate the requested service date and will continue to work closely with the customer to ensure their satisfaction.
Falling apart, less than a year. Charge for labor to fix. When delivered, no grill cover or extra tile. Not worth the money.
Business response:
Even though labor is not covered under the warranty, Paradise has come to a resolution with the customer and agreed to cover half cost. We have been in close contact with the customer and will have all requested repairs completed during the service call.
Frequently asked questions about Paradise Grills
How is Paradise Grills rated?
Paradise Grills has a 4.7 star rating with 1,127 reviews.
When is Paradise Grills open?
Paradise Grills is open now. It will close at 6:00 p.m.
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