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Ox Car Care
- Retail
- Irvine, CA
About this business
Location details
4 Park Plaza, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Heard the commercial came here 1st and happy I did
Business response:
<p>Hello ************************,</p><p>Thank you for taking the time to leave your feedback. We're sorry to see that the one star ratings have influenced your initial perception of us. It's important to note that these reviews don't always paint the full picture of the dedicated service we strive to provide. Each of our customers experiences are important to us and we are continually working to improve based on the feedback we receive. We'd appreciate the opportunity to show you the quality of our service directly. Please ... read more
I just dropped them as of today! I took my car off at the dealership and after 10 days I could only get a hold of the sales department only because they were still fooling folks on how good their product is. After asking Ox Car Careless of what all they covered and my transmission was one of them, they denied my claim today after I told them that they were garbage! I am reaching out to a lawyer to see if we have a case for false advertising! I have the contact on the initial signing. This company is straight garbage!!! And m... read more
Business response:
<p>Hello Mr. *********************** contact, ********************************* so we can speak further on the matter. Ox looks forward to speaking with you.</p>
Unfortunately I had to give one star, although it should be no stars to negative stars. Bought my car in October of 2023, a 2019 ****** Rogue. Need to get air-conditioning and radiator fixed, claims department wants entire maintenance report done on car. It took some work but I DID get the maintenance report for before I had the car. And sent them the carfax report for it. Apparently they want more. I asked what they wanted, but never really got a straight answer. Just that they need more paperwork. They told my husband that... read more
Business response:
<p>Hello ********************,</p><p>Ox apologizes for the vague response of the claims department. We thank you for your review, and it has been noted. I wanted to advise you the reason further maintenance records were needed was because the Carfax was insufficient and the repair record you sent in was prior to the purchase of the policy.</p><p>Since the claim was for the A/C and Radiator, we needed record to see if there were any prior maintenance to those items. I hope this clears up some of the confusion.</p>
Really confused about how this company has an A+ rating on BBB when numerous customers are expressing solid legal concerns about their poor business practices. I will be digging deeper. I highly suggest a class action lawsuit and perhaps false advertising. Stay safe and informed.
Business response:
<p>Hello ****************,</p><p>Thank you for you review, however, I was not able to find you in our system as an active or cancelled customer. Could you please provide your policy number for either Ox Car Care or Direct Protection Warranty Solutions. Thank you and I look forward to speaking with you further.</p>
My rating for OX CAR CARE ZERO. ABSOLUTELY HORRIFYING CUSTOMER (DIS)SERVICE AND (IN)HUMAN RESOURCES.I WANT MY $75 BACK NOW, NOT IN 15 TO 30 DAYS SINCE I CANCELED THE NEXT DAY -- FROM JULY 18; CANCELED ON JULY 19, 2023, WITH ALEK. I WANTED EMAIL-CONFIRMATION OX CAR CARE WILL RETURN MY $75. Instead, **** says: 15 to 30 days because of all the other refunds in line ahead of me. IT DIDN'T TAKE 30 DAYS TO CHARGE MY CREDIT CARD. IT TOOK 2 SECONDS. I WANT MY $75 BACK NOW.IT TAKES AN ACT OF GOD TO GET THROUGH TO CUSTOMER SERVICE. VE... read more
Business response:
<p>Hello ******************,</p><p>Ox is sorry for the customer experience you had and I have notified our ******** Service Supervisor to refund your $75 immediately. Nonetheless, Ox does thank you for your review and we will be looking into the employees you mentioned.</p><p>Ox tries to ensure all of our customer service representatives are kind and helpful over the phone, and being rude or disrespectful are not inline with Ox Car Care company values. I am sorry you went through this.</p>
I dont recommend this company to anyone, I have a 2015 *** M5 insured with OX CARELESS, after getting my car to ************ and having them send all the information for the claim, ** asked for the record service since I owned the car, after sending it, ** denied my claim on my differential since it wasnt damage by internal lubrication but the damage was caused by my driveshaft, what its actually covered by my Diamond plan, and what also caused the differential to breakdown. After that they are telling me that in my policy s... read more
Business response:
<p>Hello **************,</p><p>Thank you for your review, please have your attorney contact ******************************** for an immediate response.</p>
This company is an ABSOLUTE FRAUD!!!! I submitted a claim for service on June 2023 for my 2018 **** Explorer. I took the truck into a **** ASE ************** for issues with my water pump which was clearly printed as a covered repair. It took 2 weeks of me calling Ox Car Care before I finally received an email stating that I needed to supply a complete vehicle history report. This was going to be a challenge because I purchased the truck used. I paid out of pocket to Car Fax and was able to locate the original owner in ** wh... read more
Business response:
<p>Hello ****************,</p><p>Ox is sorry for the inconvicence and we understand this is a frustrating situation for you give the time and the outcome. I wish there was a further solution that we could provide but our determination of the claim is based off what the third party inspector stated. The denial stemmed from the findings: "Pre-existing and long term leak from waterpump, coolant reservoir empty. There is a coolant/ oil intermix which is usually a sign of overheating"</p><p>Nonetheless, the only other option to g... read more
If I could give a negative stars on this I would! How is this sham still in business? My vehicle is literally in the shop right now because they refuse to pay the claim to the repair shop! They keep asking for the impossible ORIGINAL MAINTENANCE REPORTS! Ummm isnt that CarFax? Apparently not enough, I purchased this car beginning of 2022, and they want me to pull this reports from where my A$$? This needs to be shut down!
Business response:
<p>Hello ********************,</p><p>Thank you for your review, I am sorry you feel this way. However, the request for maintenance records is a standard request when it comes to initiating a claim within the industry. I understand that you would assume the Carfax report would satisfy this rule, however, that is not always the case as not all Carfax reports are the same. In your case it does not detail the information to move forward with the claim and Ox needs further information to justify the repair.</p><p>If you have furt... read more
I had acontract with ******* care for three months. And my truck broke down in ****** *****. I called for emergency towing. I was told I didnt have service and they couldnt help me. I ended up having to come for towing myself and getting towed to a car dealer to get my truck repaired I spent well over an hour and a half on hold and trying to get things resolved for towing. Later, when I called ox car care about the response that I receive when trying to get service, the gentleman on the other end was very rude calling me a l... read more
Business response:
<p>Hello ************,</p><p>There seems to be a miscommunication sir, and ** does apologize for that. We also thank you for notifying us of this, the day your broke down roadside assistance did contact us regarding your coverage. The roadside assistance company mentioned that you were not covered, however, our customer service manager notified the roadside assistance company that we would pay for the tow. No bill was ever sent to us, again we are sorry you went through this and eventually cancelled the policy.</p><p>For you... read more
Frequently asked questions about Ox Car Care
How is Ox Car Care rated?
Ox Car Care has a 3.1 star rating with 2,108 reviews.
When is Ox Car Care open?
Ox Car Care is closed now. It will open on Monday at 7:00 a.m.
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