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Overhead Door Company of Atlanta
- Garage Door Services
- Atlanta, GA
About this business
The leader in residential garage doors we have more colors and styles to choose from than ever before. From our traditional steel doors to our custom wood Signature Carriage Collection, Overhead Door has a door to match your budget. Same day garage door repair service and free in-home replacement estimates mean that a safe and properly performing garage door is only a phone call away.For expert garage door repair service, from experienced, professional, courteous and friendly people, please give us a call: Overhead Door Comp... read more
Location details
279 Ottley Dr NE, Atlanta, GA, 30324, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I'm only giving 2 stars because my garage door is excellent. However I had my garage door installed in January 2025. The top panel design has never been right. I have called and called again and again. The women in the office are so nice but nobody ever calls me to come out and look at the panels or offer me a solution so I can get what I paid for and what I want my door to look like. It's now June and the top panels are still not the design I want.
I contacted the company on Sept. 16 for a replacement of the garage door spring which had come loose on the right side. There was no other issues with the door. Price quoted by the representative was was $480.00 when I called stated someone would be out. When technician arrived he gave a quote to replace both springs for $500.00. When he started testing the door it was not going all the way down , so he made adjustments on the side of the motor. The next morning when I pushed the opener the door did not open and something po... read more
I had them come out and fix dock door off track. tech's came out and fixed door within an hour. Was invoiced and emailed within minutes of completion. However, was charged twice. After multiple calls, I've yet to receive a credit back. I did finally receive a call back today, after spent my time on the phone trying to get an answer and positive result. However, I haven't received credit or so much as an email confirming this has been done. Was advised that I should receive credit back in a couple weeks. This is the same word... read more
The technician was timely, courteous and professional. The cost was very reasonable.
I would not recommend this company. If I could give a zero rating I would. Terrible service and very poor communication/updates with their customers. I was supposed to have our garage door spring replaced last week. Each day they schedule an appointment and never show up or call me to reschedule. I have to call them. This has been going on for one week now and once again they did not show up today.
Business response:
<p>*****************,</p><p>I am sorry to hear about the issues that you are having with your garage door service. Unfortunately, I don't see your information in our system, and I believe that you may have our company confused with another company. There are multiple other garage door companies that have similar trade names to Overhead Door Company of NE Georgia and Overhead Door Company of Atlanta, which does lead to customer confusion in the marketplace. We will also reach back out to you via email to see if we can get thi... read more
On 3/14/23, we had an appointment for a quote for two garage door replacements for 12:30 pm. At 11:30 am I received a call to move the appointment to 12:00 pm. I left a message that i could not change the apointment. The representative called me back and confirmed the 12:30, but asked me are we replaciing the garage doors? I said, the office did not mention we were replacing the garage doors? He said yes, and laughed. The Residential Representive arrived on time. He measured the doors and I opened them. I discussed the three... read more
I ordered a new garage door on Aug 26, 2022 and was promised delivery by Nov 1. Of course, there were "supply chain" issues and I was finally given an installation of Nov 29. I was told late on Nov 28 that I was the first on the installation list for the next day. I cleared out my garage and was waiting for the crew to appear by 9:00am. At 9:30am I received a call from ****************** that their installer had called in sick with Covid and my installation would need to be rescheduled. She would check the schedule and call ... read more
Business response:
We have been in contact with the customer about her concern with the delivery time. We apologize for not being able to meet her expectations and have given the customer a full refund as she had requested. We hope to be able to earn her business back in the near future.
Very impressed with response time, tech knowledge and competitive pricing. We defiantly recommend Overhead Door for any door needs!
Brand new door with multiple defects. Poor customer service and satisfaction.,
Frequently asked questions about Overhead Door Company of Atlanta
How is Overhead Door Company of Atlanta rated?
Overhead Door Company of Atlanta has a 3.9 star rating with 45 reviews.
When is Overhead Door Company of Atlanta open?
Overhead Door Company of Atlanta is open now. It will close tomorrow at 12:00 a.m.
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