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Onyx Realty
- Real Estate Agents
- Reynoldsburg, OH
About this business
HOA & Condo Community Manager
Location details
1500 Brice Rd, Ste 201, Reynoldsburg, OH, 43068, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 5:00 p.m. | |
| Tue | 9:30 a.m. to 5:00 p.m. | |
| Wed | 9:30 a.m. to 5:00 p.m. | |
| Thu | 9:30 a.m. to 5:00 p.m. | |
| Fri | 9:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Onyx Realty (specifically ******** *******) was a superb management company! In my 20+ years as a condo owner, I have never worked with a more caring and dedicated agency. Ms. ******* was the consummate professional and 100% committed to serving our community!
We had a recent problem with dead opossums in our yard. We called Onyx and they came over immediately and removed the dead animals. Thanks Doug!
Do not do business with this management group, we thought Ongx could change things for the better but they have only made things worse. The roads are in disrepair to the point the drains were falling in. They're not meeting their roofing replacement numbers. They say they need more money but when you give them more money it's wasted on BS projects like replacing perfectly fine picnic tables with trashy wooden ones, painting mailboxes when that is the government's job, or HOA hick to cover the cost of the water that's leachin... read more
Business response:
Dear BBB, Unfortunately we do not show a current or past account for this name as a homeowner in a community. I truly hope that people are not using BBB to create duplicate or fraudulent accounts to submit reviews, as this review mentions similar items to a past review(s). Nonetheless, we truly wish to address all issues in any community we represent. Onyx Realty is hired by and works at the pleasure of the Board of Trustees for communities that it represents. To give some context, part of this relationship involves collec... read more
Would not recommend Onyx for a few reasons, I have lived in this development for 23 years, never had a violation until Onyx came in. That may sound like a good thing, but of the 7 violations I have received, 3 haven't even been mine, and one of those was my neighbor behind me, that I and a couple of other neighbors had sent pic of for over 6 months, and somehow I received the violation. The other 4 violations weren't violations and Onyx had to take retract them. I sent multiple requests for two years to fix the street light ... read more
Harassing me for a situation that has been rectified. Stating I damaged the siding and I took my own photos and there is no damage but they won’t show me a photo of the damaged siding. I have several photos of the neighborhood with security cameras up and that have actually damaged the property.
Business response:
Thank you for your review. While we cannot discuss specific violations in a public forum, we take damage to the common property seriously and are hired to protect the assets of the association for all owners in the community. Any damage to the common elements made by an owner would be that owner's responsibility to repair. This is enforced consistently for all unit owners.
I’ve lived in a condo community for 25 years… we’ve hired 3 different realty companies over the years… last is Onyx Realty… this company has been the best… very personal and we have board members that are amazing and they work very closely with Onyx… of course nothing is perfect… we have open board meetings once a month and usually the handful that complain never attend the meetings with any concerns… Onyx has always explained reasons for the rules and regulations… in my opinion, the best, most efficient management company w... read more
Business response:
Sheila, Thanks we work really hard to be transparent and make sure we communicate with all our residents. Doug
They are the worse management company. We have no money in funds if something major needs repaired. They fine people without the proper notification and without cause. Spends money on painting things that we do not own all they had to do was put in a work order and the post office would have painted the mailboxes because the wrong paint was used people are being charged for new locks on mailboxes because of the paint used.I would like to see this company resign as I know they have resigned from other properties before.
Business response:
Thank you for sharing and we are sorry you feel this way. This particular association has adequate reserve funding for capital improvements and has a reserve study that is used to plan for the future. While I cannot publicly discuss particular violations, I can say we strictly and consistently adhere to the associations enforcement policy for violations of the deed restrictions. The association feels that the mailboxes have been a great improvement in the community. We look forward to continued improvement.
Tried to enforce rules that do not exist for our development and instead of owning up to their mistake, they tried to bully me into compliance. I tried to specifically reference my concerns and issues regarding violations we received and they ignored me, did not follow the proper procedure as required by **** law, and instead tried to pick apart my argument and manipulate facts to make it seem like I did not know what I was talking about. When I showed the evidence of what they had done, they tried to use a nuisance violatio... read more
They seem too happy and quick to charge late fees. I moved into my house back in 2018 and the fee was already paid by previous owner. Waited in 2019 to figure out who and where to send my yearly due and the first mail from them came with a late payment fee. Figured I must not have seen the first bill or mistaken it for junk mail, I went ahead and paid the due including the late fee. I made sure to look out for their initial bill next time but the same thing happened again. Out of frustration, I decided that I wouldn't pay th... read more
Business response:
Thank you for your review. We were hired by the association to enforce the deed restrictions, enforcement policy, and collection policy. The collection policy states how the association will collect fees, and what happens if fees are not paid in accordance with the policy. We apologize if there was any confusion, and welcome any feedback regarding how we can be more effective in enforcing the collection policy for the association.
Frequently asked questions about Onyx Realty
How is Onyx Realty rated?
Onyx Realty has a 2.9 star rating with 98 reviews.
When is Onyx Realty open?
Onyx Realty is closed now. It will open tomorrow at 9:30 a.m.
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