OneMain Financial

Charity W 

on BBB

2 years ago

The process is so easy and everyone we spoke to was amazing. Allie, at our branch, explained everything really well and provided fair options at reasonable rates. Honestly a life saver in this economy. The online services and auto pay makes this a cinch. 

Marilyn M 

on BBB

2 years ago

They never pick up when I call them, but then started calling my work, and giving my coworkers my information. Also, they don't respond to emails. It makes it hard to communicate because I don't always have time to be on the phone. 

David G 

on BBB

2 years ago

I am very dissatisfied with One Main. Me and my mother in law paid for life insurance on a loan she passed away unexpectedly and now they don't want to pay saying it was pre-existing when then death certificate states differently. Have tried numerous times to talk to someone and they just talk circles. Now have had my insurance canceled by them without asking me. I have all the documents to prove she did not die of pre-existing conditions and will be seeking to sue for emotional damage. 

John M 

on BBB

2 years ago

I made double payments and they still haven't reported it to any of the credit bureaus. I called and the branch doesn't know how to get them reported but they sure reported the loan in less than an hour when it was taken out. Do I really have to call the Consumer Financial Protection Bureau and spend time blowing up the internet on this...just report the payments and the new balance. I bet it would be reported fast enough if I were late 

Angela Y 

on BBB

2 years ago

They totally wasted my time. I kept getting asked for more and more info for two weeks to try and get a loan. Every time there was a problem and I had to submit more information but then there was always another problem. There was a few days too when no one answered the phone . The loan officer, amber, was always rude and kept lying about submitting my paperwork for a final check. The are definitely deceptive in their business practices and need to be put of business. It's the location at **** w ********** blvd ste **** *** ... read more

Tracy T 

on BBB

2 years ago

OneMain financial the bests I'm love the customer service like Jenifer she the best is the best she help me out eve thing and try for me understand everything I want to ask she very nice and sweet customer service 

Alexander B 

on BBB

2 years ago

I think it's a great way advertised. To help your business to grow. 

Kyle H 

on BBB

2 years ago

Everyone I spoke with in the ******* GA office have always been amazing to work with. They will help and do what it takes to ensure great customer service and retention of accounts. Overall couldn't ask for any better. I have read some of the negative comments below, but in my experience that has never been the case. To the gentleman that commented about phone calls, you obviously owe it, it's their JOB to call to collect it, period. I am appreciative of the calls before I enrolled in auto pay. 

Laurie V 

on BBB

2 years ago

Why would it matter if I split my payments in half before the 10th of each month to One Main? Also why do they prefer I call in to my local branch to pay with my debit card as opposed to making a payment myself online? Also, they don't like it if I pay a little extra towards my next monthly payment. These people have caused me to have sleepless nights & anxiety attacks. I only gave 1 star so I could post. I would like my questions answered in a public forum since I don't get a straight answer from One Main.