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OneAZ Credit Union
- Finance
- Tucson, AZ
About this business
OneAZ Credit Union is proud to serve the Tucson community and all of Arizona. We’re a local full-service financial institution, which means your money stays in Arizona and we invest profits back into our members and the community. Hop into a new set of wheels with a low-rate auto loan, finance your dream home, or invest in your future with our full suite of financial options. Branch services include account opening, loans, wealth management, an ATM, a Coinstar machine and more. Join more than 160,000 members across the... read more
Location details
6456 N Oracle Rd, Tucson, AZ, 85704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Excellent customer service when handling a potential fraudulent charge. Celine was professional and kind. Made sure my account was secure.
Business response:
Thank you for sharing you experience with OneAZ! We are thrilled to hear that ****** was able to assist you with professional and kind service. We value you and look forward to serving you again soon.
Lisa and Crystal are amazing at the Monroe branch!!! I was having a very difficult time getting a balance transfer completed. Although we have been with the credit union for over 20 years, I considered leaving. By chance, I reached Lisa D** by phone and she saved the day. Lisa was so kind and patient. She followed up and helped to get my servicing processed. Lisa enlisted Crystal M******* to help while she was out of the office. Crystal was also very kind and patient. Crystal did alot of follow up for me as well.
Business response:
Thank you for sharing you experience with OneAZ! We are thrilled to hear that **** and ******* were instrumental in providing thorough and patient service. We appreciate you giving OneAZ another chance and for your long-time membership. We value you and look forward to serving you again soon.
I worked with Elizabeth to set up an appointment to open a share certificate. She did an exceptional job in contacting the branch to find someone to meet with us around my husbands work hours. She was friendly and got the best appointment for us. Thank you ELizabeth for your friendly and professional service!
Business response:
Thank you for sharing your experience with OneAZ, ***** We are thrilled to hear ********* provided you with a helpful, professional experience. We value your membership and look forward to serving you again soon.
Unfortunately I've had to report fraud on my card several times now. But the good thing is, OneAZ is always there to help and get it taken care of right away. Staff are always courteous and respectful. Means a lot to me during a stressful situation. I can also get a replacement card the same day! Thank You!
Business response:
Thank you for sharing your experience with OneAZ, *****! We are thrilled to hear that we have been helpful with correcting the fraud on your card, which can be frustrating. We value your membership and look forward to serving you again soon.
My husband spoke with Michelle today and she was wonderful! Answered all of his questions professionally and courteously! She was very helpful and made the entire process easy and smooth!
Business response:
Thank you for sharing your experience with OneAZ, ******! We are thrilled to hear ******** provided you with a helpful, professional experience. We value your membership and look forward to serving you again soon.
I had the opportunity to chat with Michelle W***** today. She was amazing! It's nice to be able to talk to someone that appears to like their job. Michelle was very helpful and answered all my questions. I hope that OneAz appreciates her professionalism and outstanding attitude.
Business response:
Thank you for sharing your experience with OneAZ, ******! We are thrilled to hear ******** provided you with a helpful, professional experience. We value your membership and look forward to serving you again soon.
I applied for a vehicle loan and selected the option to ONLY open an account if I was approved for the loan. After going back and forth with the lender that was "helping" me, she insisted that I pay the $25 fee to open an account because the account would need to be opened to approve the loan, so I agreed. After my loan was not approved, I reached out to the loan officer asking for my money to be refunded. She agreed to refund my $25 and close the account as I did not want another open account if my loan wasn't going to be t... read more
Business response:
Thank you for sharing your experience with us ****. OneAZ is known for providing knowledgeable, professional, and helpful service. It's disappointing to hear you did not receive the best service from our team. OneAZ is committed to being a reliable and enjoyable banking partner. Our leadership team will review your recent interactions and training will be provided as needed.I have escalated this for you and will follow up on it to make sure we get this fixed for you. I apologize for the level of frustration you have experien... read more
I worked with the Credit Union for an Auto Refinance. Gave the best rates available in the market and Morgan R***** was amazing to work with. Gave me the options when I asked for, patience and very helpful. Definitely will look to OneAZ for any of my future finance needs!
Business response:
Thank you for sharing your experience with OneAZ, ******! We are thrilled to hear ****** provided you with a helpful, professional experience. We value your membership and look forward to serving you again soon.
As usual like clockwork, I need help and One Az Credit Union goes above and beyond. I have never been helped so much by any one person. I love the men and women that work there and will never use another credit union or Bank ever. Thank you, One Az,************************
Business response:
Thank you for sharing your experience with us ***********. We're so pleased to hear you received professional and helpful service from our team. Thank you for being part of the OneAZ family, we value your membership!
Frequently asked questions about OneAZ Credit Union
How is OneAZ Credit Union rated?
OneAZ Credit Union has a 4.8 star rating with 635 reviews.
When is OneAZ Credit Union open?
OneAZ Credit Union is closed now. It will open tomorrow at 9:00 a.m.
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