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One Hour Air Conditioning and Heating
- Heating & Air Conditioning/HVAC
- Baton Rouge, LA
About this business
River City’s One Hour Air Conditioning & Heating has been a family-owned company for 38 years, and is proud to serve the residents and businesses in Baton Rouge and the surrounding area. We practice the time-honored values of integrity and honesty that characterize our community. We focus on training and educating our employees, so they can provide the absolute best as a customer experience. At River City’s One Hour Air Conditioning & Heating, our no-nonsense approach to business helps to keep our customers&rsquo... read more
Location details
15025 Market St, Baton Rouge, LA, 70817, United States
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This business seems to be set up and run similar to a pyramid scheme or a scam from a foreign country. While the work performed is good, manufacturer warranties are not respected or used at all. Customers are forced to pay for parts that should be completely covered under warranty, which should only leave a service call fee and hourly labor fee. After repairs, you are threatened after the fact to join a membership to send money monthly to them as part of a club membership or pay an alarmingly surprising repair bill that WAS ... read more
Scam Warning — $7,000 in Unnecessary Quotes for a Problem Fixed with Duct Tape. This company tried to scam us. We were quoted nearly $7,000 for repairs and cleanings, but the actual issue was a disconnected duct under our mobile home — fixed with a few pieces of duct tape. Our AC was running, blowing cold air, but the house stayed hot and humid. The technician, ***** ******, arrived and confidently said the motor fan was the problem. With a pregnant wife and 7-month-old at home, we agreed to replace it for $1,700. It changed... read more
I work out of town. My two college kids were both home for the Summer. I came home for two weeks. My second week home my AC went out. It was like a sauna in the house. Late at night I googled and called 2 companies . The first one had no answer. The second I realized I was talking to A.I. Then came across One hour and a real person answered the phone and scheduled me for the next morning. ******* ******and his assistant came out. They called before they came. He was thorough and transparent. I ended up enrolling in their mem... read more
I work out of town. My two college kids were both home for the Summer. I came home for two weeks. My second week home my AC went out. It was like a sauna in the house. Late at night I googled and called 2 companies . The first one had no answer. The second I realized I was talking to A.I. Then came across One hour and a real person answered the phone and scheduled me for the next morning. ******* ******and his assistant came out. They called before they came. He was thorough and transparent. I ended up enrolling in their mem... read more
Business response:
Thank you, *******, for such a thoughtful and heartfelt review! We're so glad ******* and the team could get your home cool and comfortable again—especially while you were in town to handle it. We know how important peace of mind is when you're away, and we're honored to help make sure your college kids are taken care of. We’ll be here whenever you need us—no A.I. bots, just real people ready to help!
One Hour was on time and transparent. Completed initial analysis in 2 hours, document problems and provided a solution. I’m satisfied with their service.
Business response:
Thank you, ****! We appreciate your kind words and are glad to hear our team was prompt, transparent, and thorough. We're happy you’re satisfied with the service, and we’re here whenever you need us!
So glad they schedule 7 days a week, especially when your thermostat goes out at 5:00pm on a hot Friday. Will definitely be calling again when I need service.
Very friendly and knowledgeable, we would definitely refer him to others !!
Business response:
Thank you so much, *******! We're thrilled to hear you had a friendly and knowledgeable experience with our technician. Your willingness to refer us to others means a lot, and we truly appreciate your support! —The River City One Hour Air Team
I called at 4:50 on a Friday afternoon and they had the ac back up and a cool house by 6:30. Great service
April 17,2024 is when the work was needed I was charged 22,000 for duct work two returns and a surge protector on the outside of my house I’m a disabled mother with three children I would later call the company because I was still having issues and was given more invoices to pay I wasn’t given a new unit either on the outside or inside and after the work was completed found out that duct work doesn’t cost nearly as much I believe I was scammed and with medical cost and this amount hanging over my head of work that should of ... read more
Business response:
******, we’re genuinely sorry to hear that you continue to feel dissatisfied, and we want to express our sincere empathy for the challenges you’ve faced. Caring for your children while managing health concerns and financial pressure is no easy task, and we don’t take that lightly. That said, we’d like to clarify several key points regarding your claims. You initially contacted us in April 2024 because your HVAC system was not cooling properly—not due to ductwork or water issues. During that service, our technician identified... read more
Frequently asked questions about One Hour Air Conditioning and Heating
How is One Hour Air Conditioning and Heating rated?
One Hour Air Conditioning and Heating has a 4.9 star rating with 6,185 reviews.
When is One Hour Air Conditioning and Heating open?
One Hour Air Conditioning and Heating is open now. It is open 24/7.
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