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Once Upon A Child Rockford, IL
- Children's Clothing
- Rockford, IL
About this business
Location details
991 S Perryville Rd, Rockford, IL, 61108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Great staff. Great selection. Great prices. Highly Recommend.
Business response:
Hi Michelle, we're happy to hear you love our location! Make sure to stop in often as our inventory changes everyday! Thanks for your review :)
I really do like it here. Reasonable prices and lots to choose from. It could be a little more organized with the toys. All the closes are organized very well but not always in best condition(to worn).
Business response:
Hi Katie, thanks for your review! We appreciate your positive words as well as feedback. If you ever find anything that isn't in great condition please feel free to point it out to our staff. Thanks again!
Great place to buy from HORRIBLE to sell to. I came in with a 32 gallon tub of clothes and they picked out 4 things and told me the rest was useless. Their flyer says clothes NB to 18-24 months but when I brought in clothes they said they don't accept coveralls, they don't accept summer clothes in the winter, they don't accept swaddlers, they don't accept certain colors because they don't sell well. The manager Shayley had the RUDEST attitude, it wasn't what she said but how. We asked them to take the $10 we got for the 4 it... read more
Business response:
Thank you so much for taking time to leave us feedback. We would like to apologize for the customer service you received. We appreciate your review as we are always trying to improve our in-store experience. As far as selling to us, we consider multiple factors such as brand, condition, our inventory levels and more. When we have higher amounts of inventory we are more selective when it comes to the buying process. Again, we are sincerely sorry for the customer service you received and we would like to thank you for your fee... read more
Do not take costumes there! I took in 8 fairly new costumes....all brand name and they gave me a little over $1.00 a piece for them and when my husband and I left we immediately regretted it because we could have given them to kids who really needed them for free. I could have lived without the $9.00! My daughter kept picking out shirts that she wanted and almost every single one had stains on them. Not just a little one here or there but what looked like tomato all down the front. She also really wanted this certain costume... read more
Business response:
Hi Angelica, thanks for taking time to review our location. We apologize that you did not find a positive shopping or selling experience. We sincerely appreciate your feedback as we are always trying to create a better experience in our store. We try to create a strong inventory so please feel free to point out any less than perfect items. Thank you again for your feedback and again we apologize for your in-store experience.
Ive bought and sold here a few times. Pleased with the money i was given for the items they bought from me and always find great items while i wait.
Business response:
Hi Lindsey, thanks for your review! We are happy to hear you have had both positive selling and shopping experiences. If there is any way we can change your 4 star review to a 5 star, please let us know! We are always working to improve our store. Thanks again!
This store is the best place to buy used kids clothing because it's so organized, always in stock and everything is a reasonable price. I sold items for the first time today and was pleasantly surprised at the amount I got for the amount of items they bought. All my items were name brand and in great used condition. If you have issues selling here, it's probably the quality of your items and not the store!
Business response:
Hi Stefi, thank you so much for taking time to leave us your feedback! We are happy to hear you enjoy both shopping our store as well as selling to us. Make sure to shop with us often as our inventory changes daily! Thanks again!
Great selection, prices, and service!! The staff there were so kind and patient with me even though they were clearly busy.
Business response:
Hi Karen, thank you so much for taking time to leave us a review! We are so happy to hear you enjoyed your experience. Make sure to stop back in soon as our inventory changes every day! Thanks again!
First, id like to say that their prices are very reasonable. Lots to choose from in the baby. So much that its hard to navigate through the clothing because there is SO MUCH packed onto the racks. I have been there several times and there is NEVER new items for girls above a medium. Lots of the shirts look faded and arent very cute. I brought in a brand new pair of jordans, was offered $2.50. Came back a week later and was offered $10.00. This has happened several times. I also asked them to not seperate the outfits which i ... read more
Business response:
Hi Jazmine, thanks for your feedback. We'd like to apologize for your selling experience. When we review items we consider many factors such as brand, condition, our inventory levels and more. Because our inventory changes so often our need for certain items does as well. However, we are happy to hear that you still found items for your son! We appreciate your review as we are always working to improve our store overall. Thank you again!
Frequently asked questions about Once Upon A Child Rockford, IL
How is Once Upon A Child Rockford, IL rated?
Once Upon A Child Rockford, IL has a 4.2 star rating with 990 reviews.
When is Once Upon A Child Rockford, IL open?
Once Upon A Child Rockford, IL is open now. It will close at 8:00 p.m.
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