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Ole Ben Franklin Motors
- Automotive
- Knoxville, TN
About this business
As one of the Knoxville's best used car dealerships, Ole Ben Franklin Motors has a wide variety of pre owned cars, trucks & SUVs for you to choose from. Each vehicle has undergone a rigorous inspection to ensure the highest quality used vehicles in Tennessee. Stop by Ole Ben Franklin Motors or search online to find the used car, truck or SUV that is right for you. We have used cars, trucks & SUVs for every need and budget, and our expert staff will always work with you to get you in the vehicle you want for an affordable pri... read more
Location details
9711 Kingston Pike, Knoxville, TN, 37922, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I had just came out of bankruptcy and had the letter they asked for. I asked for a decent vehicle which is only worth 10,000 and I even traded a car in as the down payment. I was trying to trade the vehicle to lower my car payment and then realized that the car I have they sold it as 25,000 when it's only worth 10,000. I will never go back to them ever to get a vehicle. So I'm stuck paying almost 700.00 a month . Please help me to figure out how to get out of this mess Ms. *******purchased a vehicle from us on 12/07/2023. Th... read more
I had just came out of bankruptcy and had the letter they asked for. I asked for a decent vehicle which is only worth 10,000 and I even traded a car in as the down payment. I was trying to trade the vehicle to lower my car payment and then realized that the car I have they sold it as 25,000 when it's only worth 10,000. I will never go back to them ever to get a vehicle. So I'm stuck paying almost 700.00 a month . Please help me to figure out how to get out of this mess
Business response:
Ms. *******purchased a vehicle from us on 12/07/2023. The sales price was $19999.00. The payment is closer to ****than it is *******. The value of the vehicle depends on condition and mileage. This was 10 months ago but I can assure you that we did not sell a $10k vehicle for $19999.
The one on clinton hwy is a scam. They didn't listen to us when we told them where we wanted to stay within budget. They had us purchase car insurance through one of the people they know BEFORE we even went into the financial office to sign paperwork. Then while in there before we signed all papers they had jumped the price by almost *****, when asked and confronted by the issue, the sales person then takes the papers and rips them in half and walks out. We have been trying to get our money refunded by their insurance compan... read more
Business response:
A letter was emailed to Summit Insurance this morning.. Thank you for making us aware of this situation.
I traded in my car to them. They had me pay a down payment & get insurance. All was fine until I called the next month and asked who do I make payments to. I was asked to come in and re-verify all of my information. I handed them the title to my car(traded in) as well as my keys. They told me they never got the documents from me. I asked to speak to the manger I worked with and the sales representative they told me neither of them was employed there anymore. I was told they may have to take my car unless I can get another co... read more
Business response:
Unfortunately sometimes things happen during the loan process. If certain documents that the bank requires are not received the bank has the right to return the loan package. In this case Ms. ****was able to secure her loan through ORNL. We did not charge her for gap. She would have to get the Gap from ORNL if she wants her loan protected. We will be addressing ORNL for what some random employee said to a mutual customer.
I bought a car from ole Ben Franklin back in January and was told I had to put down 3500. I was put on a “credit building program” for 6 months and was told I could come back and get a car after paying an additional 400 a month. So when I went back last week I was told my payments wasn’t being reported to my credit. I was put in a 2000 exterra, a 2001 Chevy impala and now I’m in a 2013 Chrysler 200 that has no ac and the window doesn’t go down. Still no license plate and it’s been 6 months. The whole situation has been a com... read more
Business response:
We have notified the credit bureau twice to get this account listed on her credit report. Her tag has been at T & M waiting for her to pick it up. The General Manager has fixed things for Ms. Hester in the past. When she came in to trade she did not mention that anything was wrong with the vehicle. They did get her approved on a vehicle with $1000.00 down. We were wiping off the payoff to assist her. She did not want to put $1000 down which was a requirement of the bank that approved her.
I bought a car from the old ben Franklin in oakridge they over priced the car and gave it to me with transmission issues and told me not to worry about it when I asked them about the engine light and the abs light being on they told me not to worry about it and now it has been slipping gears and not wanting to shift properly then I went to o Reily and they found about 4 transmission codes plus 1 brake code and then went back to them to show them the codes that o Reily found and they didn’t even want to look at the codes they... read more
Ole Ben Franklin on ( Kingston pike ) sold me a 2016 ford focus with transmission faults (they knew it had these faults) they cleared all the codes the car was giving and sold it to us ! Within 10 days of having the car the engine light comes on . I called them and they told me they couldn’t do anything about it . then 2 weeks later me , my pregnant wife & my 10 month old son we’re driving in Alcoa traffic and the transmission locked up on us and almost caused us to rear end another car , I had no choice but to coast the car... read more
My wife went in with those bogus "claim your prize" things that came in the mail. She called me saying they wanted to talk to me. Some guy said she was interested in a program for a new car so he took my information. When he gave my wife her phone back she told me she never said she was interested, she kept trying to leave and they kept ignoring her and begging her to talk to me. They COMPLETELY LIED to me and ran my credit under false pretenses! I will NEVER do business here!!!
The salesman Austin ******* and Lori ******s were so kind and helpful Lori got me pre-approved before I arrived and Austin set me up in a good running vehicle as a starter car to help improve my credit score because I had no co-signer and everything I paid on this vehicle will go on my trade in a couple more months I'm feeling very blessed and grateful tonight for all there help I was thinking I had no hope to get a vehicle right now then God sent them to me because all I did was look up there vehicle inventory online and to... read more
Frequently asked questions about Ole Ben Franklin Motors
How is Ole Ben Franklin Motors rated?
Ole Ben Franklin Motors has a 4.5 star rating with 3,664 reviews.
When is Ole Ben Franklin Motors open?
Ole Ben Franklin Motors is closed now. It will open tomorrow at 9:00 a.m.
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