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Office Depot
- Industrial Equipment Supplier
- Montgomery, AL
About this business
Office Depot and OfficeMax are now one company. Weve come together to bring you the best shopping experience possible. Office Depot at 5070 Vaughn Road is the place to shop for office supplies, paper, ink & toner cartridges, breakroom & cleaning supplies, office furniture, and school supplies.
Location details
5070 Vaughn Rd, Montgomery, AL, 36116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I ordered a laptop at officedepot.com. I have been an office depot points member for years now. When I went to pay my bills I found out my account was almost empty. After looking at it I was charged 3 times for 1 laptop. I called the outsourced customer service department and spent 20 minutes trying to get through to this person enough to be "transferred to a supervisor". I was actually put back in the call queue. The next guy at least saw what happened but told me it would be 4-5 days before we got our money back. The "new"... read more
Business response:
Dear BBB: Thank you for sharing our customer's complaint. We did reach out and apologized for the difficulty he went through. We confirmed that the credit posted to his account and assured him that the other 2 authorizations will release per his issuing bank's internal guidelines. Additionally, we sent a $100 gift card as a gesture of customer service and assured him that he can contact us directly should he ever need help again. Sincerely, Vera ****** Executive Consumer Relations Office Depot, Inc. Case # XXXXXX-XXXXXX
Tried to order school supplies three times, each time my order was held for some sort of unexplained authorization. The bank said it was NOT them so the problem is in their process somewhere. I ordered the exact same items from Walmart, using the same CC and shipping to the same address in FL. The order went through without a hitch and I even saved money.
Business response:
Dear BBB: We have responded tour customer explaining Office Depot won't accept orders unless we get an address match through the AVS (automatic verification service) as this protects our customers from misuse of their card and unfortunately creates rare situations like this where there are some unintended consequences. Our company meets or exceeds all of the standards set by the Payment Card Industry (PCI) and we take the privacy and security of your customers personal information very seriously. In addition we have sent a... read more
I ordered a bookcase from Office Depot but when it was finally delivered to my home, the box was damaged. When I was finally able to open the box, the side boards were cracked in half. I called them on June 10th to arrange for a pickup and return of the item. I was asked to submit pictures of the box which included a "RETURN TO STOCK" sticker which seems to indicate that the box had been returned before. After a couple of emails back and forth, I received notification on the 14th of June that the box would be picked up on th... read more
I have been in a very frustrating situation with Office Depot for the last month. I ordered a new Dell laptop on May 22nd for my grandson's graduation gift. It was out of stock at my local store so I ordered the laptop online. When it arrived, we discovered it was not a new laptop in the original Dell box, but a used laptop thrown into a brown cardboard box with a used power supply (and minimal packing). In fact, the laptop was actually ON when my husband opened the laptop to look at the screen. We contacted Office Depot cus... read more
Business response:
June 29th, 2017 Dear BBB: Thank you for forwarding our customers complaint. We have emailed the customer with a heartfelt apology and in addition have sent her a $200 Office Depot electronic gift card. We feel this customers issue has been resolved. Best, ***** ** ***** Executive Consumer Relations Office Depot, Inc. Incident #XXXXXX-XXXXXX
First, I want to say up front that my local Office Depot store was great to work with and did everything they could to help resolve my problem (to no avail). My problem is with the corporate customer service center and ship-to-home "service" for furniture items that they don't stock in-store. Specifically, I placed two orders (#XXXXXXXXX & XXXXXXXXX) totaling over $700 on Saturday, June 16. It was a desk, credenza and hutch. There were two orders because the parts were to ship from two different warehouses. The first order w... read more
Business response:
Dear **** Thank you for forwarding our customers concerns to us. We have spoke with our customer today. We have had our customers delivery orders credited and returned to his account. We are also having his calls routed to American Agents and have sent him a $50 Office Depot electronic gift card. Thank you for the opportunity to address our customers complaint. Best, ***** ** ***** Executive Consumer Relations Office Depot, Inc. INCIDENT #XXXXXX-XXXXXX
I wish I could give 0 stars. I had made a purchase a year ago and created an online account. A few days ago, my online account was used to make a fraudulent purchase. I contacted customer service (which is clearly in another country) and they said that they cancelled my order. Well, I receive an update on shipping and "my order" is still being delivered. I call back and tell them that I did not place the order and it was supposed to be cancelled. They tell me, it's cancelled and will be escalated to their fraud department. I... read more
Business response:
To whom it may concern: Office Depot contacted Ms. ******** via email on 4/30/18. We let her know that we don't believe there was fraud involved or that there is anything wrong with Office Depot's web security because the bill to and the ship to for the credit card was the same. We received a clear address verification and the order went through our credit card security review and the order was released for delivery. Further, the order was placed online, so we asked Ms. ******** if someone else in the household could have h... read more
My wife and I was just at this location approximately 1:45-2:00 p.m. 04/14/2018. You would think that discrimination would almost be done with, even here in the south. This young teenager refuse to wait on me and then after wait in line, the other young teen tried to make an excuse for why the other young teen would not help me but, the teen stood around do nothing ( trying to act busy ) . But as soon as another white person gets in line behind me and my wife, he rush to help them gladly. I will be more than glad to tell eve... read more
Business response:
To whom it may concern: Thank you for forwarding our customer's complaint. Office Depot does not tolerate this behavior. We escalated this to appropriate leadership and a full investigation will be performed internally. Sincerely, **** ****** Executive Consumer Relations Office Depot, Inc. Case XXXXXX-XXXXXX
On 3/09/18, I went to Office Depot to buy a computer. We were greeted by a friendly lady and we found the computer we wanted. After checking they didn't have it in stock (I needed a new computer ASAP as I use it for work). So we decided to check out a different store, after no luck, we came back the lady we had previously worked with was horrid, as we came back. Almost like she was mad that we didn't buy from her instantly. We had a coupon that we wanted to use, so another young nice man helped us out and we asked if we coul... read more
Business response:
To whom it may concern: Thank you for forwarding our customer's complaint. Office Depot emailed our customer to find out the store location. When we received the response, we escalated this issue to the Leadership team. Our District Manager emailed our customer to resolve at store level. Sincerely, **** ****** Executive Consumer Relations Office Depot, Inc. Case XXXXXX-XXXXXX
Shipping Delays- Ordered an HP Laser printer on 3/13/18 because the delivery date was shown as 3/20/18 to my son in Hawaii. I could have ordered from Amazon for less money, but the delivery date was a week longer so I went with Office Depot (first time order from Office Depot). So far, after half a dozen calls to Office Depot, He still has not received the printer. I was told on 3/16/18 that the printer was going to be shipped to meet the delivery date of 3/20/18. 3/20/18 came and went, so I phoned Office Depot and was told ... read more
Business response:
To whom it may concern: Thank you for sharing our customer's complaint. Office Depot was very sorry to hear of the misinformation regarding the order to Hawaii. We did research and provided our customer with new dates for the deliveries. We asked our customer to let us know when the deliveries are completed, promising a 50% credit for each order. Sincerely, **** ****** Executive Consumer Relations Office Depot, Inc. SR#XXXXXXXX
Frequently asked questions about Office Depot
How is Office Depot rated?
Office Depot has a 4 star rating with 506 reviews.
When is Office Depot open?
Office Depot is open now. It will close at 9:00 p.m.
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