This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Office Depot
- Industrial Equipment Supplier
- Montgomery, AL
About this business
Office Depot and OfficeMax are now one company. Weve come together to bring you the best shopping experience possible. Office Depot at 5070 Vaughn Road is the place to shop for office supplies, paper, ink & toner cartridges, breakroom & cleaning supplies, office furniture, and school supplies.
Location details
5070 Vaughn Rd, Montgomery, AL, 36116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
ABSOLUTELY THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED I HAVE BEEN GIVEN DIFFERENT ANSWERS BY 4 DIFFERENT CUSTOMER SERVICE REPS AND I STILL DON'T KNOW WHEN MY PACKAGE WILL BE DELIVERED.
Business response:
Thank you for forwarding Mr. Alexander S.'s review to me. Our customer's order was lost in transit through UPS. Our customer was contacted by our Transportation Manager to reship the order, but our customer declined. Instead our customer requested a refund for the delivery order. I have approved full credit for the delivery order, and I am sending our customer $160 electronic gift card inviting him to shop with us.
The worst customer service I have ever experienced in all my years of dealing with business establishments. Office Depot had the most incompetent, unprofessional and untrained manager ever. I went into Office Depot to take advantage of a clearance sale and everything was going fine until I was forced to complain about a sales person's rudeness. I made the mistake of requesting to speak to a manager only to encounter what I would describe as the manager from you know where. Instead of deescalating the situation she became ver... read more
Business response:
Thank you for sending this information. Office Depot takes these complaints very seriously. Office Depot is researching the allegations with the appropriate management teams.
Went to the store today to buy an open neon sign. Half off since the store is closing. Hooked it up. Wrong cord was in the box and sign doesn't work. Went back to exchange it. Guess what? Other sign doesn't work. Went back and tried to look for another one and none were left. I was told by the store manager that I would have to pay online full price. Called office depot and they said the same thing. So basically I am stuck with no sign. These boxes were obviously open and repackaged which is super illegal. The two identical ... read more
Business response:
Dear BBB: Thank you for forwarding our customer's complaint. I have spoken with the customer and has provided me a copy of his store purchase receipt. As a gesture of goodwill, I have sent a gift card for $52 so he may purchase the same item at the same price he previously paid. The customer seems satisfied with the resolution. I hope he will continue to shop with Office Depot. Sincerely, ******* ******** Executive Consumer Relations Office Depot Inc. Ref #XXXXXX-XXXXXX
Rep ***** is grossly incompetent! 2 return orders and no pick-up/credit it's been a week, we never wait this long for a return. Emailed several times with ZERO action taken by Rep ***** can't seem to remember to follow up on an ETA, no many how many time I contact him. Order was placed 8/15/19. An order special order chair, doesn't know if it shipped, can't seem to follow up on it. Also ***** keeps leaving voicemails that that are not helpful and don't resolve any of the topics. I've asked several times to stop leaving voice... read more
Business response:
Customer's concerns with the lack of customer service and communication from his current account manager has been brought to the attention of his management team for a resolution. Senior Management understands the customer's concerns and will keep following up and communicating with the customer to resolve all of his concerns.
Ordered desk online. Arrived wrong boxes. Was trying to return item with an option "to the store". Dropped it off September 6 at store near my home. Was told by store representative that they cant refund me on a spot because item was ordered online. They promised to take care about return to warehouse and I should get my refund in 5-7 days. Had a call following week on Sep 10 from a driver trying to find address for return. Explained him that it's not a residence address but a store, I dont even know why they gave my number ... read more
Business response:
Dear BBB: Thank you for sending us our customers concerns. I have just spoke with Ms. ********* and extended a heartfelt apology for the inconvenience. We have her credit of $299.59 processed & reconciled. In addition we have sent her a $50 Office Depot electronic gift card as a gesture of customer service. We regret the poor experience she had and we have brought this issue to the appropriate management teams for them to further address. Thank you. ***** ** ***** Executive Customer Relations Office Depot, Inc. ***********... read more
I was billed twice for the same thermostat ordered online and Office Depot refuses to refund me. They are refusing to refund me despite sending me ink by accident and charging me again. They sent me an item I don't want, and billed me instead for the thermostat the first time, while billing me for it a second time. They are refusing to refund me. This is fraud.
Business response:
Dear BBB, I had been having some difficulties getting in touch with the Customer via the email address that was originally provided on this complaint. Upon further detailed research I was able to find an alternative email address for our Customer and the order number that the complaint is in reference to. I have let the Customer know that I was able to get their credit released this morning. Depending on their card issuing bank's internal guidelines the Customer can expect to see the funds reflected back in their account w... read more
I had placed an order with office depot for a pick and they did a pre authorization on my paypal account for 910.78. Of this, 888.78 would be paid through money that was in my Paypal account. I cancelled this order within 3 minutes, so it was never processed. The funds were taken out of PayPal through a pre-authorization hold which would be confirmed upon pick-up, accept, I cancelled the order. It has now been 1 month. I have spoken to several Customer Service reps both at Office Depot and Paypal and have been told Office De... read more
Business response:
Dear BBB: RE: your reference number XXXXXX We contacted our customer today, the hold authorization on her credit card has been removed. In addition we have sent our customer a $50 Office Depot electronic gift card. Office Depot feels this complaint has been resolved. Thank you. Best, ***** ** ***** Executive Customer Relations Office Depot, Inc. Ref#XXXXXX-XXXXXX
I haven't received my Item after 5 days of its original delivery date. I even contacted them and they even replied me back stating the truck is on the way for delivery and would deliver yesterday, but still no sign I will receive my order. I would pay double on Amazon or other store to buy from them again.
Business response:
Dear BBB, Thank you for sharing ******** ********* complaint regarding an Office Depot delivery failure. We sent our customer an email on 7-16-19 and again on 7-17-19 using the email address provided on the complaint, however we have not heard back. We are unable to locate the order number with the name or email address on the complaint. We would very much like to help and remain ready, willing and able to do so, should we receive a response. Sincerely, **** ****** Executive Customer Relations Office Depot, Inc. Case Ref... read more
If I could give Office Depot 0 stars, I would. On September 17th, 2018, I ordered a Chromebook for $243.73, because it was cheaper on Office Depot than on Amazon. I was notified, soon after, that the Chromebook was out of stock and would not be back in stock for over a month. I responded that I wanted to cancel the order and then went in and cancelled the order on Office Depot's website. I then purchased the Chromebook from Amazon. Fast forward 8 months, and on May 24th, 2019, I noticed I had a charge from Office Depot for $... read more
Business response:
Dear BBB, Office Depot is very sorry for all that Mr. ******* has gone through with our company. He never should have been charged for this order. There was a system issue with Pay Pal at the end of last year and the charges did not go through. In May, when the system was corrected, our customers were charged. Since Mr. ******* never received his order, he assumed (as he should have) that he would never be charged. We have issued credit in full and provided Mr. ******* with a $50 gift card, inviting him to give us another ... read more
Frequently asked questions about Office Depot
How is Office Depot rated?
Office Depot has a 4 star rating with 506 reviews.
When is Office Depot open?
Office Depot is open now. It will close at 9:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com