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Office Depot
- Industrial Equipment Supplier
- Montgomery, AL
About this business
Office Depot and OfficeMax are now one company. Weve come together to bring you the best shopping experience possible. Office Depot at 5070 Vaughn Road is the place to shop for office supplies, paper, ink & toner cartridges, breakroom & cleaning supplies, office furniture, and school supplies.
Location details
5070 Vaughn Rd, Montgomery, AL, 36116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I ordered a webcam and got confirmation that it was delivered one day before the actual day. On the day the system said it was ordered it did not arrive. Contacted their 1-800 number and was told that it was on back order! I asked why did the system show that it was delivered to my address. No response. Now 3 -5 weeks for this item that is on back order. At the time of order it showed in stock and out to me in 3 days. No tracking order provided to me so had to spend about one-hour on the phone waiting for an operator only to... read more
Business response:
Dear Mr. ********* I am writing from Executive Customer Relations at Office Depot's corporate headquarters regarding your Office Depot complaint through the Better Business Bureau regarding your webcam order that initially went on back order and ultimately could not be filled. This is not the kind of experience we want for our valued customers! Additionally, I understand the challenge you faced with the order. I am going to request an electronic gift card to sent to your inbox to the email address provided in hopes of your... read more
They told me an item I needed was in stock and would be delivered by the upcoming Thursday. It never arrived. I called and was told it was waiting for fed ex to pick up so not even shipped yet. Fed ex rep said nothing pending on their end. I told them to refund me but they said they could not because already shipped?! No it has not! You just told me no idea when fed ex will pick up so cancel on your end. Do not use this company.
Business response:
Dear BBB: Thank you for forwarding our customer's complaint. We have attempted to contact the customer but at the time of this writing, we have not received a response. The customer contacted customer service with a request to cancel the order. This was being drop shipped by a wholesaler and was ready to ship. Once the request was made, a credit was created which has already reconciled. Due to unprecedented demand for cleaning and personal care items, we have experienced delays. As a gesture of goodwill and customer satis... read more
On December 16, 2019 I ordered the Sauder® Heritage Hill Executive Desk, Classic Cherry from Office Depot for $279.49, as a gift to my sister who is in college. I paid for my order in full at the time I placed it. My ordered was delivered late but eventually arrived on December 31st. Upon delivery I discovered I didn't receive the Sauder Heritage Hill Executive Desk I ordered, but instead a two drawer file cabinet. I called Office Depot and they said they would process the return and ship the desk right away. However, 3 days... read more
Business response:
Dear BBB: Thank you for forwarding our customer's complaint. I have spoken with customer directly. We have apologized to the customer for the poor experience. As a gesture of goodwill and customer satisfaction, we sent the customer a gift card so they may purchase a replacement desk, in addition to a credit for the original order. The customer seems satisfied with the resolution and hope the customer will continue to do business with Office Depot. Best Regards, Sincerely, ******* ******** Executive Consumer Relations Off... read more
I am a secretary for an elementary school. I have been trying to obtain a $379.98 refund check from Office Depot since August, 2019. I ordered new office furniture in the amount of $2243.36 on July 16, 2019. I did not receive two bookcases. I was told that I would receive a credit back on my credit card for $379.98 and I would need to reorder two new bookcases. So, that is exactly what I did. I was told that they would not cut me a check and the only way to receive my refund was for it to be credited back to the original car... read more
Business response:
Thank you for forwarding our customer complaint for ****** ***** I have advised the customer that the refund check would be generated by her bank. Being that Office Depot processed the refund on the return order, and the credit is on her closed credit card account. Sincerely, **** ***** Executive Consumer Relations Office Depot Inc. Case #XXXXXX
Went to the Office Depot located at 910 East Expressway 83, McAllen, TX. Located at the La Tienda Plaza. The cashier asked for my phone number, name, and email. I thought it was just for the receipt. I even said "oh okay so you email the receipt? He said; "yeah". I walked out. Two hours later I start getting emails saying I opened some kind of rewards account!! I click the link to the Office Depot website and see that I have a rewards program account I NEVER ASKED FOR!!! I get upset and immediately file a report on the websi... read more
Business response:
Dear BBB, Thank you for bringing the opening of an unauthorized customer rewards account to our attention. We have replied to the customer with an apology and explained that the account was opened on 1/31/20 and closed within a few hours the same day, per his request. We also assured him that since the account is closed, he will not be receiving emails with Rewards marketing materials or promotions. This has also been addressed with store 161 General Manager and Field Management team responsible for that location for coachi... read more
I purchased the Norton 360 Deluxe on Black Friday of 2019. It was delivered to my house in early December. When I went to install the product on my computer in early January, I discovered that Office Depot never validated the sale with Norton, so the product key I paid for was invalid. With the first phone call on Jan. 5, customer service claimed they would send me a new, valid product key. I never received it. After numerous phone calls, email exchanges and even a trip to a store, I am still left with a useless product key ... read more
Business response:
Dear **** We appreciate you forwarding the concerns of our customer to us. We have emailed our customer today and let her know we have issued a refund for her software purchase. In addition we have sent our customer a $50 Office Depot Electronic Gift Card. Thank you. Best, ***** ** ***** ***********@officedepot.com Executive Customer Relations REF#XXXXXX-XXXXXX
I ordered office furniture for a new office, and ordered online. my delivery date passed, and I received no communication from office depot. I checked the order status for a few days more, each time it saying that my order had been delayed. I finally contacted office depot support and they said my order would not be coming and I would need to reorder, and that they would issue me a refund. after an infuriating half hour talking to support they mentioned that I would need to reorder. My refund would take 7-10 days and I would... read more
Business response:
Dear BBB, Thank you for forwarding our customer's complaint. Office Depot issued a full refund and placed a new complimentary order for our customer. Sincerely, **** ****** Executive Customer Relations Office Depot, Inc. Case XXXXXX-XXXXXX
I have currently spoken with 12/18/2019 - ***, 12/26/2019 - *** and 12/27/2019 - *** and floor supervisor *** All regarding the same issue; I would like my credit account and my Office Depot account closed. I have been told it would be escalated several times and the account remains opened. Every single time I've contacted customer I have been told it would be handled within "24-48 hours". Each time I've asked why it has not been handled yet, I'm just told again it will take 24-48 hours. I have not made any purchases on the... read more
Business response:
Thank you for posting Ms. Cantrelle's complaint. Office Depot is unable to find any records with just her email address, so we reached out to her and asked for her account number, as well as her full name and address. If she opened an Office Depot credit card, it is funded by Citibank, not Office Depot. If she sends us her information, we let her know we can reach out to Citibank and ask for help on her behalf.
I order my daughter a laptop which was guaranteed next day business delivery. I called to double check it was next day service. The Rep send me an email guaranteeing the laptop would be here on Dec. 23, 2019. Now it Christmas morning and the laptop is sitting in New York. This company is deceptive. They out source the Customer Service Call Center, the Rep told me a bold face lie. I will never shop with this company again!
Business response:
Dear BBB, Office Depot was very sorry to learn about the late delivery. We issued full credit, as a gesture of customer service. Sincerely, **** ****** Executive Customer Relations Office Depot, Inc. Case XXXXXX-XXXXXX
Frequently asked questions about Office Depot
How is Office Depot rated?
Office Depot has a 4 star rating with 506 reviews.
When is Office Depot open?
Office Depot is open now. It will close at 9:00 p.m.
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