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Office Depot
- Industrial Equipment Supplier
- Montgomery, AL
About this business
Office Depot and OfficeMax are now one company. Weve come together to bring you the best shopping experience possible. Office Depot at 5070 Vaughn Road is the place to shop for office supplies, paper, ink & toner cartridges, breakroom & cleaning supplies, office furniture, and school supplies.
Location details
5070 Vaughn Rd, Montgomery, AL, 36116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I placed an order on April 4 for Lysol cleaner with bleach that was supposed to be delivered by April 15. It didn't arrive. I contacted the company by phone because their chat was "unavailable". After being on hold for almost 40 minutes, I was told that the order was coming directly from a vendor, so they had to contact the vendor to find out the problem. They then told me to call back tomorrow which I refused to do after being on hold for so long. I demanded a refund. She said she would "start the process" and someone would... read more
Business response:
Dear BBB, Thank you for forwarding Ms. Scaffidi's complaint. I issued the credit of $75.39 for the order and sent a $25 gift card as a gesture of customer service for the troubles she went through with Office Depot. Sincerely, **** ****** Executive Customer Relations Office Depot, Inc. Case XXXXXX-XXXXXX
I made an order on Office Depot on March 31. The items I had ordered online was indicated as in stock items and I was given an estimated delivery date of April 6. There was never any communication that the items had been backordered or that there were problems with inventory. In fact after I had made my order, the online website was still selling the same items for some time. I never received my items. To give the company the benefit of the doubt I waited until May to send them an email regarding the order that had been paid... read more
Business response:
Dear Ms. ***** I'm responding on behalf of the Executive Customer Relations team regarding your complaint through the Better Business Bureau. Please accept our sincere apologies for the poor customer service experience you had with us. This is definitely not the kind of reflection we want our customers to have of our service. I would like to address the concern directly with you to assure your satisfaction. Please be so kind to send us an e-mail at ******************@officedepot.com with your order details? Please allow us... read more
On Friday I tried to order an office chair for my home office and the online ordering system had no place to enter my American Legion purchasing card number. I called customer service and was told that had to be presented in the store. I was flabbergasted that that the customer service rep would even suggest that knowing that it is impossible to present anything in the store. We must purchase online and pick up at the store. It was an obvious blow off. Office Depot has had an online purchase and delivery system for 20 years.... read more
Business response:
I have reached out to the customer with the email address provided in the complaint. I will resolve this for the customer once I receive the details of the store location or order number. Respectfully.
I ordered an hp laptop online for store pick up, the website stated that there were 5 in the store location I chose. I placed my order, an hour later I got an email saying my items were ready for pick up, as Im leaving my house, the manager ***** calls me and states that the item I ordered is not in store..... He then goes on to say we have an lenova that has the same specs for $200 more if you would like!!! 1. I paid $732.00 for items that I wanted why would I pay $200 more for something I didn't want. I said no I didn't wa... read more
Business response:
Dear BBB, We have contacted our customer via email yesterday. Office Depot has issued her credits and as a gesture of customer service we have sent our customer a $75 Office Depot gift card. Executive Customer Relations Office Depot, Inc. REF#XXXXXX-XXXXXX
Back on March 17th, I placed two separate orders for "Betco Glybet III Disinfectant, 15.5 Oz, Citrus Scent, Case Of 12 Cans" for $49.35 each order that was set to be delivered on March 23rd. I was given a confirmation email that stated when the order ships, I will be emailed with the shipping information. Nothing was delivered on March 23rd nor was any shipping email sent out. On March 24th, I called customer service and because of high demands, they were not answering the phone and were automatically hanging up on callers. ... read more
Business response:
The demand for cleaning and personal care products is unprecedented and we were not able to fulfill the customer's order and the order was deleted. I informed and apologized to the customer but have not received a response at this time. As a gesture of goodwill and customer satisfaction, we sent the customer a gift card. We hope the customer will be satisfied with the resolution and hope the customer will continue to do business with Office Depot.
I placed an order on 04/07 that was estimated to arrive on 04/10 via customer paid shipping method. After placing the order for said item, when I saw this safety item in store I opted not to buy it as I had an alleged order incoming from Office Depot. Then, on 04/09 I received an email stating that the item is backordered, despite it being in stock when I placed the order, and there is no estimated delivery date as they await the item to come in stock.
Business response:
Dear BBB, I have reached out to our Customer via the email address they provided on this complaint and advised them that Demand for our cleaning and personal care products is unprecedented and this order has reverted to back order status under confirmation -002 .We are working with our vendors to add more stock whenever possible. I've offered out Customer to cancel the order if he wishes not to wait. Additionally, As a gesture of Customer service I provided our Customer a $25 Office Depot e-gift card for his frustration. S... read more
I am a bookkeeper and Office Depot is close to where I work from home. However, the convenience no longer outweighs my bad experiences. At least three times, my business has been enrolled in ink subscriptions that we did not knowingly enroll in. We refuse the ink, but the charges were taken from our bank account before the ink even arrived. (These ink subscriptions start after placing online orders, so they have our cc info) It takes a minimum of 2-3 phone calls to get the subscriptions stopped and the charges refunded. Beca... read more
Business response:
Dear BBB: Thank you for forwarding our customer's above complaint. We have apologized to the customer for the experience and have credited the order in full. The credit issued was released. We have also closed the two ink subscriptions. I forwarded the documentation to the customer for her reference. I have advised the customer that if she needs anything additional, to please reach out to me directly. As a gesture of goodwill and customer satisfaction, we sent the customer a gift card. We hope the customer is satisfied wit... read more
An unauthorized transaction was processed for $140 on my credit card. After speaking with customer service to fix this my card was still charged and a business account was set up with a monthly subscription that was not requested. Was told that I will have to wait now till all items are received (that I didn't order) and have to call back to have a refund issued or go the local store. There customer service didn't want to help fix the issue or refund my card. They said they will cancel the subscription but will have to verif... read more
Business response:
Dear BBB, I have credited out Customer for the ink as a gesture of Customer Service. I've also confirmed that her subscription for the ink was already cancelled. Sincerely, Meghann ****** Executive Customer Relations Office Depot INC XXXXXX-XXXXXX
I ordered a case of toilet paper from their website (desperate times and all that). While I was at work I got a notification saying it was delivered. I called my wife and told her to go outside to get it but it was no where to be found. I checked the order status online and it said delivered but then at the bottom of the screen there was a notation that said "no one at location". I contacted Office Depot's customer service 4 different times. Time #1: was told it was delivered and to "just wait a while". Time #2: was told it ... read more
Business response:
I would like to thank you for sharing our customer's experience with his delivery order. I am sorry to hear that he did not received his toilet paper. We have issued the customer credit of $72.18. I have contacted our customer, and I apologized for the poor service. And I sent him $20 electronic gift certificate. Sincerely, Dale ***** Executive Consumer Relations Boca Raton, FL XXXXX **********@officedepot.com
Frequently asked questions about Office Depot
How is Office Depot rated?
Office Depot has a 4 star rating with 502 reviews.
When is Office Depot open?
Office Depot is closed now. It will open at 9:00 a.m.
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