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Office Depot
- Industrial Equipment Supplier
- Montgomery, AL
About this business
Office Depot and OfficeMax are now one company. Weve come together to bring you the best shopping experience possible. Office Depot at 5070 Vaughn Road is the place to shop for office supplies, paper, ink & toner cartridges, breakroom & cleaning supplies, office furniture, and school supplies.
Location details
5070 Vaughn Rd, Montgomery, AL, 36116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
********* ** ****** **** ***** *** **** *********** ** XXXXX OfficeDepot May 16, 2019 NOTICE OF INTENT TO SUE This is to inform you that I am filing a lawsuit against you for the following reasons: 1. Unauthorized withdrawals of money from my account On 5/16/2019 I called to get a credit of 55.31. I already paid for the ink that were defective. In bad faith you illegally took an additional 55.31, knowing that I did not authorize, nor owe your business 55.31 When I checked my bank account for other purposes, you took my ... read more
Business response:
BBB On-line Case #XXXXXX Dear BBB, Thank you for forwarding the concerns of our customer Jacquelyn B. ***** to us. We are sorry to learn that our customer is disappointed in the service she received. In researching her complaint we certainly could have done better. I called our customer on 0522719, emailed her on 052819 and again today 052919. We have issued our customer her credit in the amount of $55.31 and sent her a Office Depot E-card for the toner she recycled for our rewards program and explained she has to spend $1... read more
I have shopped with Office Depot's online store for many years, in different states I've lived in, while working for a number of different organizations. Until the past year or so, it has been wonderful! Of the handful of orders I have placed with them since working for this organization, only once that I know of has my order been delivered as expected. And, sadly, Office Depot has lost a customer. This is not my first interaction with BBB regarding Office Depot, and unfortunately, it takes contacting the BBB to get issues r... read more
Business response:
Dear BBB: Thank you for forwarding the concerns of our customer Andrae D to us. I have called our customer today and apologized to her for such a disappointing delivery experience. Ms. D's original order was incomplete missing the ink she had ordered. A delivery only was processed for the ink, and that order never arrived. She was never credited for the order. Once I made contact with our customer I had the ink sent to her free of charge and also issued a credit for the original order. She will not pay for the order totalin... read more
purchased a small office refrigerator, that was broken upon delivery, to this day it is still sitting on my porch for pick up, that has been 10 days now, they will not process my refund for 7-10 days after it gets to their warehouse. Carrier refused to take back said it was too heavy although it was same one that delivered (UPS). i have been on the phone everyday and emailed, i have been lied to about being picked up next day, and getting refund processed and being compensated for this nightmarish purchase. DO NOT BUY from t... read more
Business response:
Dear BBB, Prior from us receiving the complaint above, we were already in direct contact with the customer. Mrs. S was provided with a new refrigerator at no charge and is truly satisfied with our quick response. If you have any questions or further concerns, please do not hesitate to contact me directly. Thank you, Paula G Executive Customer Relations *************@officedepot.com (XXX) XXX -XXXX
"The foundation of Office Depot's culture is based on our core values: Integrity, Accountability Innovation, Teamwork and Respect. These values guide our decision making and how we act as a company. At Office Depot, we strive to conduct ourselves and our business with uncompromising honesty and integrity. We make this commitment on a global scale to our customers, business partners, associated and shareholders because it is the right thing to do." I just wanted to put this here to remind this particular Office Depot in Aubu... read more
Business response:
Dear BBB, Ms. ******* was able to get her issued resolved by calling Office Depot customer service. One of our Customer Care Professionals took care of setting up a return and credit for the cartridges. Ms. ********** complaint was shared with the Store Leadership team for coaching and training. Sincerely, Vera B Executive Customer Relations Office Depot, Inc. Case XXXXXX-XXXXXX
I ordered a desk and decided to cancel my order the following day and they went ahead and canceled it. However, the item still shipped and I was to told to refuse the order, which I did. Well they still took the money out of my account and I am now told it will be 7-10 days until I get a refund. That will be a total of almost two weeks that it took to refund my money. This is completely unacceptable.
Business response:
Dear BBB: Office Depot was very sorry to learn of the delay in credit. We contacted Mr. ******** and let him know how sorry we are and provided him with the credit. We also sent a $25 gift card as a gesture of customer service. Sincerely, **** ****** Executive Consumer Relations Office Depot, Inc. Case XXXXXX-XXXXXX
We ordered a new laptop from Office Depot. They send us a used one wrapped in paper, and loose card board. No box, or manuals. Then they said they would fix it. After that they claimed we bought a used unit, but it didn't say used anywhere, including the receipt. After that they sent someone to pick up the laptop, and stopped responding to our emails.
Business response:
Dear BBB, Mr. Carl **** contacted Office Depot via social media. His complaint was resolved by Donna S. Sincerely, Office Depot, Inc.
I called Office Depot today to place an order for a laptop over the phone with a representative. Two hours later, I check the Order status, and it says CANCELLED. I call in and the rep tells me because the item is out of stock. Why would the representative who placed the order for me tell me that? In fact, it is still showing as in stock on their website and you can still add it to cart. Honestly, I try to give them a chance and purchase from them when I can, but they are just not up to par with other merchants. I won't be b... read more
Business response:
The customer's original order was deleted in error as we had the shipping address flagged as a freight forwarding address which we do not ship to. I was able to successfully resolve the customer's issue by confirming the address and removing the flag. The customer was sent the computer and is satisfied with the resolution we have provided him.
Yesterday I purchased online 10 reams of paper to be picked up at one of their stores. When I got there they had the item pulled and charged to my credit card. To my dismay in order to get the paper... Which was paid for.... I had to let them scan my driver's license. They read my license and agreed that I was the person who ordered and paid for the paper but I could not leave the store with my purchase until they scanned my license. Is this any way to treat a paying customer? They have no right to any information contained ... read more
Business response:
Dear BBB, Thank you for forwarding our customer's concerns. Office Depot did reach out to him via email to explain the process. He has our direct information should he need help with anything. Sincerely, **** ****** Executive Consumer Relations Office Depot, Inc. Case # XXXXXX-XXXXXX
My wife and I decided to use Office Depot to ship our Mac computer ( store Location: Maryland Ave., Las Vegas) We had noticed a We pack and ship FedX sign in their establishment and thought it be a good way to send our IMac to our new residence. We asked that it be insured for what We had purchsed it for. When we received it, we found it floating it the box, half full of popcorn pellets with a badly damaged corner. Upon speaking with the store and FedX many times ( each defering tó the other) We were told that it was nÅ?t i... read more
Business response:
Dear BBB, Thank you for forwarding the concerns of our customer to us. We have been in communication with Mr. ****** yesterday and today. After reviewing his complaint we have determined this is an issue that needed to be forwarded to our Risk Management Team where they have opened a claim for Mr. ****** and are taking care of him. In addition we have sent Mr. ****** a $50 Office Depot electronic gift card to his email. We feel this case has been resolved. Thank you. Best, Diane ** ***** Executive Customer Care Office De... read more
Frequently asked questions about Office Depot
How is Office Depot rated?
Office Depot has a 4 star rating with 506 reviews.
When is Office Depot open?
Office Depot is open now. It will close at 9:00 p.m.
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