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Ocean Honda of San Juan Capistrano
- Auto Parts & Supplies
- San Juan Capistrano, CA
About this business
Ocean Honda of San Juan Capistrano is proud to serve Honda customers who are residents of Orange County (OC), California. Customers make the short drive from Mission Viejo, Irvine, Newport Beach, Santa Ana, Costa Mesa, Dana Point, Tustin or anywhere in Orange County (OC) because they know they will get superior customer service at Ocean Honda of San Juan Capistrano, where you're always sure to find great deals and low prices on a new Honda car, truck, van or SUV. Our San Juan Capistrano Honda Dealership also has a large inve... read more
Location details
33555 Camino Capistrano, San Juan Capistrano, CA, 92675, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Not Like It Used To Be I have leased five vehicles from this dealership over the past eight years. The first two cars were leased when it was Weseloh Honda, and the other three were leased after it became Ocean Honda. I had a much better customer service experience before the dealership changed hands. They used to be exceptional; now they are average at best. They now seem like other big Honda dealerships I have visited. All about the sale; not the customer. The manager I dealt with recently was hard to get a hold of, did no... read more
Business response:
Hi SAC - We are sorry that your experience was not up to your expectations. When we fall short of our goals of making each customer completely satisfied, it is important that we are made aware of that as you have done. Thank you for taking the time because it helps us be better and to serve our customers with distinction. If there is anything we can do, please let us know. Ask for Randall Blaum, our Internet Manager and Customer Service Specialist. Thank you, again for your time and we truly do appreciate you and your busine... read more
Outstanding personal service. The service has been outstanding at this dealership. Our first purchase was a used vehicle that we still have. Nora Kelly was the associate who assisted us. She listened to what we wanted and was able locate exactly what we needed. Then we went back to Nora and purchased a new Honda Accord. Again she listened, we didn't feel pressured. Our experience with the service department has been equally pleasant and professional.
Business response:
No pressure, pleasant, professional. Thank you!!! I think we need to start using these words in our marketing because we hear them over and over again and that is a huge difference between Ocean Honda and "the other guys." Thank you for the nice comments about Nora - we are thrilled to have her on our team.
Great Dealer We bought two cars from this dealer in 2013, one month apart, and the experience was the best buying experience I have ever had. From the test drive to the actual purchase everyone was professional and always there to answer any questions. Since the purchases, we have had nothing but satisfactory service from this dealer which was actually the reason we chose them in the first place. Christian in service was our initial contact in the service department and he always went the extra mile to make sure the cars wer... read more
Business response:
Wahooo! We love to hear that we provide the "best buying experience" you have ever had. It (and you) really mean a lot to us. Glad to hear our team of champs in service also provide great service. Christian is just one of our award-winning service team and we are so proud to have him on our team.
Outstanding Dennis Preston is a great salesman at Ocean Honda, he listens to his customers and cares. we love our new Honda Odyssey Touring. It is perfect for loading up all of our stuff and taking our family to the beach or anywhere we go!
Business response:
Thank you for the comments about Dennis. He is a great consultant because he cares so much about his customers. Enjoy your Odyssey Touring and see you soon!
Fabulous Car Buying Experience I went to Ocean Honda because I received a notice in the mail that they could lower the interest rate I was paying on my then car loan. When I went to the dealership I was met by Salesman Dennis Preston. I explained that I was interested in lowering the interest rate on my current car loan and he was more than willing to help me out. I was paying a very high interest rate on a 9 year old car and still had one more year to go on the loan. Dennis ran my credit report, crunched the numbers and tol... read more
Business response:
Love that you love your Civic and Dennis. He makes things so easy and even a bit fun his customers are completely satisfied just about all the time. At Ocean Honda we do everything humanly possible to make it easy, smooth and fast. No "grey area" to negotiate through - just great deals from a great sales team. Thank you!
Happy Hondians Both of us have been very pleased, one with a Fit for 5 years and one with an Odyysey for 15 years. We decided on a new Civic, when we met Dee, an enthusiastic smart professional...whose character we valued enough to follow her to Ocean Honda on her first day. Though we did not plan to purchase that day...we did and so far are still delighted with our new friends Dee, Hank and Frank. We will cherish Dee as a most interesting, personable friend. We trust she gets promoted, as her managers see fit.
Business response:
Well done, Dee!!! You bet Dee is personable and we are happy you loved your experience at Ocean Honda. Hank and Frank say, "Hi" and we look forward to serving you in the future.
Overall a good buying experience I don't hesitate to recommend Nora to anyone shopping for a Honda. She is not pushy and knows her business. Although we spent more than we wanted to spend to upgrade to a newer Honda, we feel we received a fair deal. We were satisfied with the service department. We thought they were honest with us each time we took in the previous car for service.
Business response:
Thank you for the great comments. We are glad to hear that Nora gave you great service. We are also thrilled to hear that you love our service department, too. Best and thanks!
Awesome Customer Service !!!! All the staff at Ocean Honda is amazing, all of them always carry a smile and have an awesome attitude. Each time I go to the dealership, all the staff makes me feel right at home :) My personal sales representative was Bill, he truly makes you feel like you are making the best decision when electing a car. Amazing Job!!!!!
Business response:
It is so nice to hear that Bill did a great (or Amazing) job for you. Bill not only knows the Honda and competitive products cold, he knows how to provide stellar customer service at all times. Thank you for your business and see you next time for a Honda or in our award-winning service department.
Great sales & service! I have been a very satisfied customer of Weseloh, and now Ocean Honda for more than 10 years. After moving to Dana Point in 1992, Weseloh serviced my 1987 Honda Hatchback until its mileage exceed 350,000. I talked with Salesperson, Nora Kelley, regarding my long daily work commute to Riverside, and the high cost of gas. She introduced me to a new Honda Civic Hybrid and I never looked back. Nora was very knowledgeable regarding all facets of the Hybrid's operation, both under and over the hood. She help... read more
Business response:
Nora. Nora! NORA!!! Nora rocks and we are so glad you see that she knows her business and her customers. Hope you are loving the Accord Coupe, too!
Frequently asked questions about Ocean Honda of San Juan Capistrano
How is Ocean Honda of San Juan Capistrano rated?
Ocean Honda of San Juan Capistrano has a 4.7 star rating with 2,330 reviews.
When is Ocean Honda of San Juan Capistrano open?
Ocean Honda of San Juan Capistrano is closed now. It will open tomorrow at 9:00 a.m.
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