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Ocean Honda of San Juan Capistrano
- Auto Parts & Supplies
- San Juan Capistrano, CA
About this business
Ocean Honda of San Juan Capistrano is proud to serve Honda customers who are residents of Orange County (OC), California. Customers make the short drive from Mission Viejo, Irvine, Newport Beach, Santa Ana, Costa Mesa, Dana Point, Tustin or anywhere in Orange County (OC) because they know they will get superior customer service at Ocean Honda of San Juan Capistrano, where you're always sure to find great deals and low prices on a new Honda car, truck, van or SUV. Our San Juan Capistrano Honda Dealership also has a large inve... read more
Location details
33555 Camino Capistrano, San Juan Capistrano, CA, 92675, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Great People and Great Service! This is the second vehicle we have purchased with the assistance of our salesperson "Bennett". The overall experience is better than any other dealership I have worked with, and I have purchased several cars over the years. I salute their commitment to their customer service from the sales point through the service and follow-up after the sale.
Business response:
Wow... Just, wow. We are humbled by your stellar comments about Bennett and our customer service. We try so hard to make buying a car easy and stress-free and it is times like this when we read a note like yours that we really remember why we do what we do. Thank you.
WAY better experience than I thought possible My sales rep, Caralee, was honest, forthright, knowledgeable and easy to work with. I HATE the car buying process but Caralee never passed me off to someone else to negotiate. I felt comfortable the whole way through. Thanks Ocean Honda!
Business response:
It is our pleasure to have served you and you are right - Caralee loves her customers and goes above-and-beyond the call of duty to take care of them.
Incomplete Service In this world of busy schedules I'd like to say I got perfect service. However the two times I've brought my car in some detail has been left unperformed. I think the service agents are over loaded and the actual service department is either under staffed or simply doesn't take the time to finish each service properly. That said, I never got my car washed. My wiper blades couldn't be replaced because they were not HONDA. I was called, informed of the wiper blade situation, but never asked if I wanted them ... read more
Business response:
Perfect service... We love to hear those words. And they are great words, indeed. Our team strives to get as near perfection as possible with training and customer care. Next time you are in, please have a complimentary lunch and don't forget our free loaner car program!
Knowledgeable of what Families need! We met Steve (our sales rep) for our appointment to see a Kia Sorento and to do data gathering to help with our decision to buy or lease a new car. Steve understood our needs (a new grandchild arriving soon, reliability of utmost importance, affordability in our senior years). Being a family man himself, he was able to point out all the reasons why a lease with KIA would be beneficial. We asked for a minute to decide on the offer which was made to us, and both agreed immediately, this was... read more
Business response:
Thank you for the kind words. The Ocean team works very hard to make sure each customer is well taken care of.
Knowledgeable of what Families need! We met Steve (our sales rep) for our appointment to see a Kia Sorento and to do data gathering to help with our decision to buy or lease a new car. Steve understood our needs (a new grandchild arriving soon, reliability of utmost importance, affordability in our senior years). Being a family man himself, he was able to point out all the reasons why a lease with KIA would be beneficial. We asked for a minute to decide on the offer which was made to us, and both agreed immediately, this was... read more
Business response:
Thank you for the kind words. The Ocean team works very hard to make sure each customer is well taken care of.
Horrible experience. I was told a car was on the lot when I inquired in the morning. When I arrived after a two hour drive the car had been sold, but they were more than happy to show us another car. I made it very clear to the sales person that we had a 2 hour drive and to please call me if the car sold before I showed up that afternoon. Initially they tried to show us a different car and acted as if we had been talking about THAT care when I called. Then I showed them a printout I took with me that showed the car I went fo... read more
Business response:
First let us apologize for the late response to this comment. It just became visible to me. We pride ourselves in giving the best service possible and in this case it looks like we did not serve you as well as we could. Please know that we appreciate all of our customers and we have taken steps to make sure that this cannot happen in the future.
The Honda Store I have been taking my car there for years because the service department has treated me so well. However I recently purchased a new Civic from Nora who knew and explained everything about the car so that I could understand. The owner was even there helping me. Overall it was very pleasant and I would recommend it to anybody.
Business response:
Nora rocks, doesn't she? We love Nora and glad you do, too. She has over 19 years of customer service excellence so let everyone you know she can do what it takes to make their buying experience the best that it can be, too.
Awesome Couldn't have asked for a better process when buying my new Cadenza. Caralee was my salesperson, and from beginning to end it was quick and painless. The finance dept had me in and out in less than 10min. Great experience.
Business response:
Caralee. Cararlee! Caralee!!! It is our pleasure to have Caralee here with us and thank you for the comments. Glad to know you have an awesome experience.
Finally - A great car buying experience! We can't say enough nice words about how pleasant our car buying experience was with Ocean Kia and Caralee. My husband knew exactly what he wanted, however, was beginning to become turned off from Kia because of our experiences with two other Kia dealerships. We visited Ocean Kia and met with Caralee on a Sunday afternoon simply to check out their inventory and to see if they had the "right" price. She was totally understanding of our reasons for not purchasing that day and didn't pre... read more
Business response:
Caralee is "the bomb!" She has an almost flawless customer service record and we are so proud she works with us. Thank you for your business and the kind words - they mean a lot (and so do you!!)
Frequently asked questions about Ocean Honda of San Juan Capistrano
How is Ocean Honda of San Juan Capistrano rated?
Ocean Honda of San Juan Capistrano has a 4.7 star rating with 2,330 reviews.
When is Ocean Honda of San Juan Capistrano open?
Ocean Honda of San Juan Capistrano is closed now. It will open tomorrow at 9:00 a.m.
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