Nicor Home Solutions

Jadien S 

on BBB

5 days ago

I would give the Pivotal Home Solutions a ZERO. I was bill at the beginning for Outside *************** Water Line Protection for $12.90 for 12 month. After the end of 12 months it was increase to $29.99 (double). When I call to ask about the increase I spoken to ******, which offer the service for $ *****, but I needed to give her a debit or credit card or checking account at that time. I inform her I had neither. She offer the renew charge as $15 for the same service. I say What $15. She stated yes, but she needed the paym... read more

Russell H 

on BBB

a month ago

************ is a rip-off. They quoted one price and once you get your bill it will be higher price and add on pricing.I signed up for heating n cooling at $***** for a years 12 months starting 8-28-24. 1. *****. 9-16-24 2. ***** 10-15-24 3 *****. 11-12-24 4. *****. 12-12-24 5. *****. 1-13-25 6. *****. 2-14-25 Totalling ****** and I should have paid $125.80 ************ will argue the agreement they quoted also you will never talk with anyone to solve your problem of being overcharged. They will send you from one person to a... read more

Kathy B 

on BBB

2 months ago

Not even one star If I can minus 5 starts No heat no answers for Ive five days and still counting **************** and communication is zero No call back no answers to questions No answer on if parts are ordered or how long it takes to get parts Have spoken to 6 people in 5 days and its 30 degrees in my house 1-11-25 In ******* 

Nayesha W 

on BBB

3 months ago

I recently moved into a new house. The come turn the gas off before I could switch it into my name because they said its been on for a long time but not in anyones name but Nipsco. Its winter right. They tell me I have to wait 6 whole days before somebody can come turn the gas back on and that they have holidays on Tuesday 12/31 and Wednesday 01/01 and they cant come out until Thursday. Nobody has a holiday on 12/31 they make up there own holidays while we sit in the cold. The temperature will be in the 30s and they expect p... read more

Holland F 

on BBB

3 months ago

Worst service ever! Pivotal was so much more efficient than this new company. They set appointments and never show them try to say they called but no answer and when I verify my number that has no phone numbers shown because no one ever called. If they want take your money on the plans they offer, they should just let people know that they are a scam company who lies to customers with a consistently. Stop lying and meet your appointment dates. People dont have time to waste while they dont arrive!! 

Sharon H 

on BBB

4 months ago

After having various warranty services through Pivotal Home Solutions, I cancelled my service last week with Oncourse. I had never had a problem until I filed a claim for a sewer cleanout 4 weeks ago. First company never showed up or called, second company came but did not do sewers, next company did washing machine drain only, and last company declined the job and did not advise me of this. During the last 3 weeks, I made numerous calls to Oncourse only to be told that they were looking for a provider for my claim and that ... read more

mubbashar s 

on BBB

5 months ago

This is the most horrible company I have ever dealt with. If I were you i stay away from this company. I am trying to buy off my water heater lease, and my home closing date is October 30th, 2024. They cannot help with that and said it will take them 30 days to process the invoice, and they can't take the payment before. In the buyoff letter it is mentioned " If you need to make the payment before you receive the invoice, please call 1-XXX-XXX-XXXX to make the payment over the phone or visit our website at ******************... read more

Kelly H 

on BBB

5 months ago

I signed up for a power surge warranty ($10,000) since March of 2022. i had a power surge that wiped out some appliances and other electronic devices. I filed a claim with Oncourse Home Solutions, and they told me that I had to get my own electrician or qualified professional to come and validate the claim with the equipment/appliances that were faulty. It took me a couple of weeks to do this as well as I was required to pay for all the replacements. I submitted all the paperwork into Oncourse and on August 8, 2024. They tol... read more

john m 

on BBB

6 months ago

I was informed that I was rolled into their coverage in 2018 when Vectren converted over to Center point. I never approved the service nor applied for it. The companies just decided to add people to their coverage. There needs a major investigation into this whole company and the process by the ***** and BBB. The *** told me I never received a letter about it because I never used it or requested it. I never used it or request it because I never knew I had it because I never asked for it. This company has scammed customers th... read more