This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Ngl Connection
- IT Services & Computer Repair
- Evanston, WY
About this business
Specializing in: - Internet Products & Services - Computer System Designers & Consultants - Internet Service Providers (ISP) - Computers & Computer Equipment-Service & Repair - Data Processing Service
Location details
933 Main St, Ste 101, Evanston, WY, 82930, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedAlways have done right by me.. for remote locations, can’t ask for better service.
Constantly going out and when I call to try and get it fixed I get told that there’s not an issue. When someone did come out the problem never got fixed.
Business response:
We apologize for not getting your problem fixed sooner. It appears there are more subtle underlining problems with your connection. We will have our Network Engineer call and work with you as soon as possible.
prompt service and really good customer service
Business response:
Mandy, thank you for your recommendation.
This internet is embarrassing. We have been having problems with it since we got it a couple months ago. Now we get fluctuations in our download every 5 minutes where it drops below 1 Mb/s. Supposedly they will fix it Friday, leaving us a couple more days in our three week stint of worse than dial up internet. I'm sure they will want all $85 when the bill is due. Over priced for the worst internet I've ever had.
Business response:
We are sorry to hear that you are having issues with our service. That is not the experience that we want for any of our customers. We have looked for you in our customer records and have yet to locate you. We would like to help solve the issues that you are experiencing. Please phone our office on (307) 288-5491 so that we can look at what is going on with your service.
Been with NGL since 2011, anytime I need customer service they have been there. They speak English and have always tackled any problems. I am very pleased with their service. I recommend their service to anyone.
Business response:
Thank you Jerry for your review, we appreciate it. We will continue to keep providing the best customer service possible.
Paying for their 85 dollar package and get the speeds of the 30 dollar one. Constantly going down and very inconsistent. I believe we will be switching soon.
Business response:
We are always finding ways to improve our services. I have forwarded your concerns to one of our technicians who will be contacting you to get this issue resolved.
We have had NGL for 6 years now, we absolutely LOVE it! Their customer service is excellent! When we do have issues we can call and get things resolved 24/7.
Business response:
Thank you Cindy for your positive feedback. We appreciate it.
I thought I was speaking to a HP representative and he was actually a hacker who really messed up my computer and printer. I called NGL Connection and Garrett tirelessly worked on resolving ALL the problems the hacker caused in my computer settings--which were a lot!. I would give Garrett a 5 star rating or a 10 if a score card were visible. I am grateful for the excellent service provided and so appreciative of the top quality service. Thank you, Garrett, and NGL Connection.
Business response:
Thank you Connie for your recommendation and review. We will be sure that Garrett gets the recognition he deserves.
They seem to listen but nothing actually changes in the stability of the connection. If you need wireless service it is adequate for google searches and facebook etc. If you need a locked on stable connection to run your business it will likely be a disappointment.
Business response:
Thank you for your feedback and review, our technicians will continue to evaluate your situation.
Frequently asked questions about Ngl Connection
How is Ngl Connection rated?
Ngl Connection has a 3.2 star rating with 104 reviews.
When is Ngl Connection open?
Ngl Connection is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com