Next Door Dental

I am sorry to hear that you were dissatisfied with your experience. Obviously, different doctors with different equipment may perceive situations differently, for a number of reasons. I can only speak to our procedures and protocols, but during our routine exams we use a variety of techniques to diagnose disease in the mouth. We utilize X-rays, which have long been a standard tool for detecting decay. However, we also utilize ultraviolet cameras, traditional intra-oral cameras, and visual examination (aided by magnification and bright illumination). The combination of these efforts allows us to provide the best diagnosis possible to help our patients who are suffering from decay and disease, but also to help them prevent or avoid future discomfort by identifying problem areas before they become catastrophic. It certainly sounds as though we could have done a better job explaining our findings and why we prescribed a particular course of treatment. I am glad you were able to reach out to your previous dentist and felt comfortable in doing so. Thank you for reminding us that well-informed patients are always able to make better decisions, and we will strive to improve our communication skills to bring them on par with our diagnostic skills. Please know that you are welcome to reach out to me for further explanation or if you would like to discuss specifics of your case. Sincerely, Dr. Thomas Bagley Bagley Family Dentistry