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National Life Group

3.6

About this business

National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT, Life Insurance Company of the Southwest (LSW), Addison, TX and their affiliates. Each company is solely responsible for its own financial condition and contractual obligations. LSW is not an authorized insurer in NY and does not conduct insurance business in NY. TC105458(1218)p 

Location details

1 National Life Dr, Montpelier, VT, 05604, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 7:00 p.m.
Tue8:00 a.m. to 7:00 p.m.
Wed8:00 a.m. to 7:00 p.m.
Thu8:00 a.m. to 7:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.6213 reviews
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Sergio F's profile image
Sergio F 
2 years ago

I have very bad experience about this insurance company but is the agent is not do her job this person isn't doing what l asking we're put the money for my child she put the money on her convenience and she's lie on the information l disappointed 

Business response:

Due to privacy regulations and our own internal privacy policies,we will be responding directly to the complainant. Thank you. 

Brian P's profile image
Brian P 
2 years ago

National Life Insurance are thieves. They take your money easily, but they cannot pay out YOUR money. Please do not buy insurance from this corrupted company and their agent are corrupted. 

Elley T's profile image
Elley T 
2 years ago

Purchased a universal life policy from this company. After 10+ years, I've decided to close ********* and collect my surrender cash value. It has been about 2 months since I've received my cash payment value. My initial cancelation form was never received even though it was emailed. I ended up completing the form electronically. I've been told it would take ***** days and it's been over 2 months since the 1st application and still no payment at all. I will be following up again in the next week. Terrible! They are quick to t... read more

Lillian C's profile image
Lillian C 
2 years ago

Worst business I have ever had to deal with. Tricky company. Be very careful. Wanted a **** they sold me a life insurance policy. Took over a year to even get paperwork to know what I bought. Then trying to contact some one about it was like pulling teeth. Don't trust this company. 

Business response:

Due to privacy regulations and our own internal privacy policies, we will be responding directly to the customer. Thank you. 

Christian Q's profile image
Christian Q 
2 years ago

Life insurance The National life group agent/representative ************************* based in **********, sells this product as a savings account And is misleading his clients to believe that they are opening a high yield savings account which is completely innaccurate and since I didnt record the conversation with him it serves as an excuse for the company to wash its hands and hold customers responsible for the misleading. I held a Life insurance and a savings account w this company but when I learned that I will be strug... read more

Business response:

Due to privacy regulations and our own internal privacy policies, we will be responding directly to the complainant. 

Laura M's profile image
Laura M 
2 years ago

I started an annuity through my school in September and decided to terminate it with in the 30 free look time and they have yet to send me my money. I am supposed to get back money which the have "sent" me 4 times. It keeps getting lost in the mail or my district has it on and one it goes. I have made repeated calls to the company, your best bet to get through is at 8:00 in the morning but it really doesn't matter if you get through or not the results are the same. They are full of lies. They are waiting for you to give up a... read more

Business response:

National Life Insurance Company and/or Life Insurance Company of the Southwest has received communication through the BBB. Due to privacy regulations and our own internal privacy policies, the Company will be responding directly to the complainant. Thank you. 

Richard M's profile image
Richard M 
2 years ago

I have had a life insurance policy for 35 years. Obviously never had to use it. Borrowed against. Supposed to be 60 months to pay back. 72 months later, they just keep taking money. Can't reach anyone. Beginning to realize it is not what it seems. 

Business response:

Life Insurance Company of the Southwest has received communication through the BBB. Due to privacy regulations and our own internal privacy policies, the Company will be responding directly to the complainant. 

alan p's profile image
alan p 
2 years ago

What a horrible company. While working for the LA Unified School District, my wife signed up for an annuity from "Life Insurance of the Southwest" (really National Life Group). In retrospect, this was a very bad deal for many reasons. A few: 1) The policy is structured to provide very little return, even in good market years, 2) The way returns are calculated is almost impossible to interpret or understand (I think this is deliberate to keep the client confused), 3) If you want to dump the policy before the 15 years are up, ... read more

Melissa N's profile image
Melissa N 
2 years ago

This "business" is scamming hard working people out of money under the guise of calling life insurance policies 'supplemental retirement income'. This company lies and is impossible to get them on the phone without having been placed on hold for minimum ************************************************************************************************** my best interest as well as a policy that would lapse before my retirement age. All the information was not presented to me and now I have been robbed of thousands of dollars. P... read more

Business response:

National Life Insurance Company and/or Life Insurance Company of the Southwest has received communication through the BBB. Due to privacy regulations and our own internal privacy policies, the Company will be responding directly to the complainant. 

Frequently asked questions about National Life Group

How is National Life Group rated?

National Life Group has a 3.6 star rating with 213 reviews. 

When is National Life Group open?

National Life Group is closed now. It will open tomorrow at 8:00 a.m. 

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