Natchez Heating & Cooling Inc

Connie M 

on BBB

a year ago

From the office staff to all the plumbers and techs, Hi Tech provided courteous, efficient, and professional service. We have used their services for both slab leaks and an entire repiping of the house. Joshua, Kael, Hunter, Weston, Eric, and all the other plumbers did a superb job answering our questions, explaining the process, and performing the work. They attended to details beyond what was required. Their pricing quote was exactly what they charged with no surprises. We were amazed at their diligent work ethic and exper... read more

Ann M 

on BBB

a year ago

Do not do business with this company. They are dishonest and incompetent. We have had a maintenance contract with them since they acquired American Comfort Systems, our previous maintenance company. They recently did our annual maintenance check and told us our Ultraviolet Dual Bulb needed to be replaced and it would cost $470. We called the office. They said they would replace it under the warranty and order the part. They said they needed to send another tech to get the part number. But they installed the bulb and their te... read more

Maureen O 

on BBB

a year ago

This business is not transparent with pricing. We received an invoice in the mail indicating we "agreed" to pay fees associated with a service call. Additionally, technician reported that we looked at the finished work and agreed it was completed to our satisfaction--we were not even home! I strongly suggest never working with Southern Air. 

Joan D 

on BBB

a year ago

Tim’s southern air heating cooling & refrigeration is not transparent with their pricing and billing. I requested an invoice for work performed, and was told pricing is generated by their ‘corporate’ office. The invoice I was given had no separate pricing justifying the very high cost of the ‘repair’. No indication of the cost of labor, parts or service. For all I know the price was generated randomly, with a picture of blue glue to show some work was performed. I requested and never received a response from management conce... read more

paula r 

on BBB

a year ago

Robert *****came out to replace my water heater such a good and polite person he was very informative. We are very pleased with the job he did. Southern Air has been great. 

Maria K 

on BBB

a year ago

Will *****was great and friendly got the job done and answered any questions I had. 

Marc P 

on BBB

a year ago

The service tech came and stated all my angle stop valves need to be replaced, I was charged $1273.30 for 10 angle stop value replacements. I was out of town when this tech completed the service and was unable to inspect the work, When I was able to finally inspect the work I could only identify 3 of 10 valves that had been replaced. I was charged $927.50 for copper replacement and could only find a six inch stub of "new" copper. The stub looked like a piece that had been cleaned from a stock pile in a plumbers truck. I was ... read more

Andres P 

on BBB

a year ago

Re: Air Tech of Houston: Price gouging and ridiculous customer service. I've been trying to reach a "manager" for 3 days, and still waiting for a response. The call center is pretty much worthless as they don't know any of the companies policies. Should have read the Yelp reviews before calling them. There are better options. 

Jana E 

on BBB

a year ago

Can’t believe their A+ rating. After I had a camera run through my sewer line, I knew it needed to be routed to get rid of roots, but no breaks in the line. ACS was referred so I made an appointment for them to clean out the line. The guy who showed up immediately tried to scare me into installing a new line for $18,000. I rejected that idea. Then he told me it would cost $1,800 for them to repair the existing line. He didn’t even attempt or suggest cleaning it out by routing, which is what I knew it needed. I had to insist ... read more