This profile has been claimed by the business owner or representative.
Nalley Chevrolet
- Car Dealers
- Union City, GA
About this business
Location details
4200 Jonesboro Rd, Union City, GA, 30291, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
This dealership is by far the worst one I've ever experienced. I emailed the manager a very detailed description of an incident that occurred on their grounds where a valuable item was stolen right out of its case when I left my car to be worked on overnight. I had a game console case sitting on top of an iPad in the backseat of the vehicle but funny enough, the iPad which could be tracked was left untouched and the everything else that was in the case was also still there {i.e. extra controllers and games} The case was also... read more
Business response:
Unfortunately, we cannot be responsible for any items left in the vehicle. I apologize that we could not come to an agreement on this matter. I appreciate the opportunity to serve you and your vehicle needs. Regards, Robert
This dealership is by far the worst one I've ever experienced. I emailed the manager a very detailed description of an incident that occurred on their grounds where a valuable item was stolen right out of its case when I left my car to be worked on overnight. I had a game console case sitting on top of an iPad in the backseat of the vehicle but funny enough, the iPad which could be tracked was left untouched and the everything else that was in the case was also still there {i.e. extra controllers and games} The case was also... read more
Business response:
Unfortunately, we cannot be responsible for any items left in the vehicle. I apologize that we could not come to an agreement on this matter. I appreciate the opportunity to serve you and your vehicle needs. Regards, Robert
I originally had my car towed to Nalley ********* in Union City GA due to the car not accelerating forward. When my vehicle and I arrived I spoke with service advisor ******* ****** (XXXXXX) and explained the issue with the vehicle and that I had ********** and she took a really deep breath as if she didn't want to deal with *********** Then Ms ****** explained to me that I would be without my vehicle for 3-4 weeks which was not a problem. Ms ****** also explained that the diagnostic could take2-3 days which was not a proble... read more
Business response:
Mr ******* approved the work that was sent to him in an effort to expedite the repairs. There were no indications that Mr ******* was unaware of what his responsibilities would be once he approved the work. It is unfortunate that he failed to wait for the inspector, but as he mentioned, we tried to help him navigate through this with ********** We will continue to try and work with Mr ******* to help him with getting this repair paid for. It is our hopes that we will be able to come to an amiable solution between all the par... read more
I brought my vehicle in to be worked on 4/28 (Wednesday). I called this business to get a status report of my car. No answer! After I got off work at 5 pm, I went to check in person. The service rep told me that the technician working on my car thinks he sees whats wrong and wants to keep the car until the next day to make sure that what he sees is the actual problem. I agreed. Following day, I attempted to contact my sales rep to get an estimated time on when the repair will be completed. No answer. I called SEVERAL times. ... read more
Business response:
Thank you for your feedback. First, let me apologize on behalf of Nalley Chevrolet for the frustrating experience you had during your service appointment. Please know that we will be looking into the situation to see how we could have better served you. It is our goal to provide excellent customer service to our guests. Communication is a key factor in providing excellent customer service and as such we will certainly use this as a teachable opportunity. We hope to get the opportunity to regain your trust in our dealership f... read more
Frequently asked questions about Nalley Chevrolet
How is Nalley Chevrolet rated?
Nalley Chevrolet has a 4 star rating with 3,670 reviews.
When is Nalley Chevrolet open?
Nalley Chevrolet is open now. It will close at 7:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com