Nalley Chevrolet

Brian R 

on BBB

a month ago

I bought my car in for a ************* car kept saying Service Stability Trak and engine power reduced.after the diagnostics I was told that I needed a new battery and a tune up.i picked my car up and drove about 5 miles and the car did the same thing.Over the course of 4 months I took my car back 4 times for the same issue.Everytime I called I could never speak to the manager and I NEVER got a call back..To make a long story short they never knew the root cause of my issue only to text me and tell me I need an ********* car... read more

Todd H 

on BBB

a month ago

Purchased a vehicle over 2.5 weeks ago. Agreed on price and filled out all paperwork before arriving. What should have been a 30 minute process turned into 2.5 hours with everyone chatting instead of processing paperwork. During this time, I was not shown and information on the truck I was buying, the truck was not cleaned or even bothered to be wiped down. After the employees finished their conversations and decided to work, I was hassled to purchase products which is expected. After the purchase, I have reached out over 20... read more

Michael W 

on BBB

3 months ago

They charged me without written or signed approval and never other than verbally told me of a charge of which they said they would pay .... ***** ******* the ** and ******* in service and ***** ****** all willing took money they never documented or had approval to touch and on top of it no oil change was complete or sticker saying complete was done and over charged by almost $600 I only request money refunded 

Mechiss F 

on BBB

a year ago

Folks at ***** were amazing. Especially *******! I had a service appointment and when they realized I was on my lunch break my Service Advisor took his lunch break to give me a ride back to work!!!! In his personal car. Love dem folks there!!!!!! Oh and I did purchased my ***** there and ****** the finance guy was on point. Had me in and out in less than 1 hour!!! 

Jasmine G 

on BBB

a year ago

I brought a car from them back in March 2024. The salesperson was great no complaints. But AFTER the purchase has been a circus. They have yet to file the paperwork for me to get an actual tag. And this is my 2nd temporary tag and the person ****** who does the paperwork is NEVER available to get the information needed. 

Freddie S 

on BBB

a year ago

I recently purchased a vehicle from Nalley Chevrolet and as a first time buyer, had an exceptional experience, thanks to ***************************. From the moment I walked in, ******* was professional and trustworthy, making complex car-buying topics easy to understand. He immediately showed me the car I had mentioned. Unlike my experience with another dealership in the area that relied on false advertising, Nalley had the exact car I wanted in the color I desired. Their transparency, especially in showing the Carfax and ... read more

Melvin M 

on BBB

a year ago

I drove to This dealership with the intent to purchase a vehicle. I was successful with the purchase but the problems that came after the purchase was terrible. The first thing was the whole front suspension was damaged and it has a Certified sticker on the front windshield. When I drove the car home it seemed fine until I got to a part in the road that was a little bumpy. Then I heard all the rattles and bangs coming from the front end. The sales person said they would take care of it, when found a Certified ** dealership I... read more

Timothy C 

on BBB

a year ago

Great and fast service. They care about the customer at ********************** 

David J 

on BBB

a year ago

Loved the electronic notification that included description of suggested services including benefits of having done and pricing. I also liked that I could track the overall process of my service electronically.