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My Green Fills
- Home Cleaning
- Traverse City, MI
About this business
Location details
345 West South Airport Road, Traverse City, MI, 49686, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This review is solely based on the lack of customer service and does not reflect my opinion of the products offered by TrulyFree. I have had ongoing issues with my account for months now. It takes DAYS for someone to reply to my inquires and when they do, they reply with "your account has been reset". Every time my account is "reset" my subscription gets deleted and then I have to reach back out about that. It's a constant battle with the customer service team and I wish they had a better solution or system for when this hap... read more
Love that everything, from my laundry.....including extreme stain removal, using the enzyme stain remover, to the brightening from the Oxyboost and of course, the laundry wash gives me clean......clean without chemical clean...clothing and household fabrics. Love using the dryer angels, when I don't hang out to dry, so that the clothes dry faster and "fluffier".Love that when my dishes come out clean in the dishwasher, and the steam rolls out that I don't have to cringe at the chemically smell. ( I did use the dishwasher Cle... read more
I was looking for a clean option for my cleaning products and TrulyFree was my answer! I love the products. Yes, they are on the pricy side but I am very happy with the results. They last long. I had a problem with my second order, reached out to them and received an answer in 1 day!
Current customer and re-ordered detergent and subscribed for the 6 month intervals. We have a second home on **** and asked customer service if they could extend out further since we would not be their until 6 months later? They were happy to moved the delivery out 6 more months without hesitation. Very satisfied with their product and more so with their Cus Serv. Thank you so much.**********
I want out! Terrible customer service! Ive had trouble with this company for the last few years. I spent hours trying to contact them through email, phone and web. Ive had nothing but run around sand lack of satisfaction. Their contact info is terrible, their website doesnt allow one to get into it no matter how many attempts are made- changing password etc. Even after a phone call- they never resolved with the correct items - not once! Ive been paying for items I never even use and dont have those I would use. I havent been... read more
Business response:
Hi ******! I hope this email finds you well. I am so sorry you are disappointed with the service you received from Truly Free. We take pride in responding to emails and voicemails within 24-48 hours. I had a chance to look into your correspondence history and was able to find the last email I personally served you on in 12/2021. In this email I reset your password. I apologize for any miscommunication. I see that you have been a valued customer for quite sometime , receiving a subscription order set to every 90 days since 6/... read more
Had 2 orders shipped in 2 months and wanted to change a few products for my third order. Something happened on their end and it wiped my full order out. I have called them twice and sent 4 emails just asking for someone to reach back out to me so I could resume my ordering. All I got each time was an auto reply indicating they would get back to me within 72 to 96 hours. Its been over 3 weeks and I have received nothing but the daily email ads from them trying to sell me something. They are trying to push product with zero co... read more
I have tried numerous times by email and calling them to try to update my subscription. They keep emailing me back that someone will get back to me and I keep emailing them not to send out my order until I speak with someone. And they keep sending me an email saying someone will get a hold of me. After three weeks of this no one has and it turns out they shipped my order. I also wanted to update my shipping address and they are sending it out already without my permission and its going to the wrong address. They are extremel... read more
Business response:
<p>Hi there!</p> <p>Thanks so much for sharing your feedack.</p> <p>I certainly understand your frustration and I am happy to help. We have experienced a large influx of calls and emails over the past few months that have caused longer wait times for our customers. I want to sincerely apologize for this and let you know that we are doing everything in our power to make sure that this no longer happens in the future. Our customers mean the world to us and we strive to give amazing service.</p> <p>I see that you sent a few ema... read more
I joined truly free about 6-8 months ago and I am about to receive my third order. Although I find the products a bit pricey, I havent been disappointed yet. The scents are wonderful unlike the usual lavender all natural scented products you get over the counter. I have yet to find a better smelling product that is clean and non toxic. The products clean well. I currently use the laundry soap, fabric softener, aloe hand soap, stain stick (works great), room refresher (smells amazing), dishwasher detergent and dryer ***** whi... read more
I have tried a lot of these products and the ones that I have continued to use are the aloe hand soap, the bathroom cleaner and the degreaser. I have been using these since 2020 and just order when I run out, I don't have a subscription. The bathroom cleaner is good for cleaning the outside of the toilet and the sink area. ( I still use bleach type cleaners for the tub and inside of the toilet.) The degreaser is a good all around cleaner for walls, cabinets etc. The Aloe soap is great because there are no harsh chemicals and... read more
Frequently asked questions about My Green Fills
How is My Green Fills rated?
My Green Fills has a 3.3 star rating with 40 reviews.
When is My Green Fills open?
My Green Fills is open now. It will close at 6:00 p.m.
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