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Muller's Woodfield Acura
- Car Dealers
- Hoffman Estates, IL
About this business
Location details
1149 West Golf Road, Hoffman Estates, IL, 60169, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Terrible, terrible customer service. There is a reason why I do not go here for anything - everything is an excuse. I brought my car in for service and learned that they tried to charge me 3x the price for the work. When I questioned the Service Advisor (Thomas), he offered to take $100 off of the bill. When I told him that I spoke to another Acura Service Advisor at another dealership about the price and informed him that I knew his prices were 3x the average, he said he would reduce the cost of the work. Who pays $205/hr f... read more
Business response:
Mike, We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you to understand the situation better and take immediate steps to correct it. Please, contact me at I would like to discuss how we can regain your trust. Sincerely, Pasquale Oliveto General Manager poli... read more
Ryan was the best! He communicated with me through the process and was super nice.
Business response:
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Elite Acura! We are always more than happy to assist you if anything else comes up. Take care!
My service advisor, Jonathan Lathers always works with me when my car needs service. He is awesome.
Business response:
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Elite Acura! We are always more than happy to assist you if anything else comes up. Take care!
Quick response time to my inquiry on a uswd car. The car was ready for a test drive when I arrived. The team moved me smoothy through the process to complete the sale.
Business response:
Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Working with Bernardo Amster at Denville of Acura was a pure pleasure! He is a true professional, seeking/providing answers immediately to any question I asked and treated me as though I was the only customer in the show room! Friendly faces, knowledgeable and efficiency make this dealership a home run. Thank you again Bernardo for who you are and for making this a most pleasant and enjoyable experience.
Business response:
Thank you Doris for choosing Autosport Acura of Denville and for the 5-star review of your purchase experience with Bernardo. Congrats on your new Acura! We'll be here for all of your vehicle needs!
Friendly helpful staff and excellent customer service. A great lounge area if you choose to wait while your service is completed.
Business response:
Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Friendly, knowledgable and efficient. The service is always awesome I travel past my local Acura dealer to come to Autosport. Eugene gets 5 stars!
Business response:
Thank you Natalie for choosing Autosport Acura of Denville and for the 5-star review of your service experience with Eugene! We'll be here for all of your vehicle needs!
Like the dealership. Like the representatives, but it’s very hard to get through to service.
Business response:
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Thomas was Knowledgeable, helpful and friendly! ! I would highly recommend coming back for again for service.
Business response:
Hello, we're happy you found our staff to be so supportive during your experience here at Elite Acura. We are always more than happy to assist you if anything else comes up. Take care!
Frequently asked questions about Muller's Woodfield Acura
How is Muller's Woodfield Acura rated?
Muller's Woodfield Acura has a 4.7 star rating with 3,605 reviews.
When is Muller's Woodfield Acura open?
Muller's Woodfield Acura is closed now. It will open at 7:00 a.m.
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