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Mtn. View Lincoln Service
- Automotive
- Chattanooga, TN
About this business
We are proud to be your local Ford Lincoln dealer and meet your service, new car sales and used car sales needs!
Location details
301 E 20th St, Chattanooga, TN, 37408, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I bought a car from Mountain View Lincoln and they manipulated the numbers on my trade on the paperwork when I was in finance, he was like oh yeah you did get 24,000 for the trade but on the line on the paperwork it said 22,000. That is my first issue. The next issue is the service contract. I felt pressured to get this but then I contacted the dealership through email and text several times with no response to cancel the service contract so I then called Zürich to cancel it myself and they said it had already been canceled ... read more
I went in for repairs on my 2014 Ford Edge brakes and a master cylinder was replace at $966 and there was no change in my brakes indicating that the part was replaced and didn't need to be. Next, they wanted to replace an ABS module for over $1700 dollars which I did not allow them to do because it was obvious that they were just quessing at what needed to be done and the $185 diagnostic was for nothing. Also, their communicaton was very poor. So, 10 days without my car and nothing was done to fix the problem.
Wouldnt take my vehicles here if it were the last shop in the state. Full of lies, lack of customer service is staggering. Cant get anyone on the phone. If you leave a message you might as well not because they do not call people back at all. The mechanical incompetence is comical. Takes weeks for them to even get their tool box out to start working on something. Do yourself a favor and go somewhere else.
Beware of diagnostic fees. I had 5 items on my Ford 250 I wanted fixed. I called and gave all the information on needed repairs sand scheduled a drop off for the next day. I drove one hour to get to the location and had arranged for my daughter to pick me up from the dealership. Then I was told that I would be charged $199 per item being diagnosed for a grand total of $1000! I was not told this when I called to schedule repairs. Now I know why they were able to see me so quickly. I was told that other customers had not been ... read more
Business response:
It is customary in the automotive industry to have a diagnostic fee for each item to diagnose. In the event that there are 2 different concerns that are related to the same system then there would only be 1 diagnostic fee. I do apologize that this was not made clear at time of making the appointment. We appreciate.your feedback and will address this matter with our Business Development Center.
When I purchased my vehicle here oil change/tire rotation is included. I took my car in for service for oil change/rotation, and I was given a MultiPoint Inspection by Samuel C*****. The multipoint inspection indicates "brakes in normal working order.." However, they also showed 1mm for front. 5mm for back, and quoted me for front brake/rotors/sensors. I had to go back into the shop and ask for an explanation. I was advised that the system they use for inspections had "automatically generated responses" and they clicked the ... read more
Business response:
Advisor did realize that the invoice did not reflect the multipoint inspection correctly and made customer aware of the error before she left. Tech measured 1 mm on front and 5mm on rear. Advisor apologized.to customer for this error.
I made an appointment in July and the earliest appointment was at the end of September. My transmission is shifting weird and I have a warranty. My battery died two days before so I asked them to replace the battery and a pipe that was causing an emission fuel leak. It took them a week to even look at it. The entire time I didn’t receive a call giving me updates. Out of the 10 or so calls i made they only answered twice. When he answered the first time he said he was about to call me which tells me they knew my number and pu... read more
Wouldn’t recommend this dealership to anybody the service department does not care anything about the customers. My car has been in there for a month. It took them over a week just to look at it when I had an appointment and then they lied to me said my transmission came in and then my dad stopped by today and they said it just came in yesterday so you can’t take them for their word because you never know if they’re lying or not and they won’t help me with the rental or anything I have paid over $1500 just to rent a car for ... read more
My wife and I are in our 70’s she wanted a really nice car she chose the Aviator new ones are out of our budget after searching for months she found one it was a little out of our range but we decided we would get it since it would probably be her last car. I called on Thursday they did a video walk around and I set up appointments for Friday at four and they were awear that I lived two hours away at three I got a text saying the car had been taken to the body shop I was a hour into my two hour drive I immediately stop and c... read more
Will lie to you to get you there. And then will do everything I can on authorized to mess you up so you can’t go elsewhere also marking vehicles up way over priced.
Frequently asked questions about Mtn. View Lincoln Service
How is Mtn. View Lincoln Service rated?
Mtn. View Lincoln Service has a 1.1 star rating with 25 reviews.
When is Mtn. View Lincoln Service open?
Mtn. View Lincoln Service is open now. It will close at 6:00 p.m.
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