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Mtn. View Chevrolet Parts
- Automotive
- Chattanooga, TN
About this business
Mtn. View Chevrolet Parts is a Chevrolet Parts distributor serving Chattanooga, TN and the surrounding areas. Visit us today!
Location details
310 E 20th St, Chattanooga, TN, 37408, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
After filing a complaint about Mountain View Chevy in December of 2024 and several trips to the dealership for them to try and figure out what the noise in my car was it has finally been fixed . It was a hard problem to find ! But through much effort from Jason W********* and several service people they finally figured out what and where the noise was coming from and it is now taken care of . I want to thank Larry White for taking the time to contact me and making sure that my problem was solved . Thank you
Business response:
Carol, We're thrilled to read your review! It's fantastic that our team's persistence paid off and they were able to track down the source of that tricky noise. We'll be sure to share your compliments with Jason, the service team, and Larry. Thank you for choosing Mountain View Chevy!
Mt. View Chevrolet advertised a vehicle as "certified" on ********** and other places. I asked ********** to send them my info and Mt. View contacted me the next morning. They told me everything was working on the vehicle and they could bring it two hours to me. I asked them for a video and to try everything to make sure it was all working. They sent me the video and assured everything worked perfectly. When I asked if I could have Lemon Squad come by and inspect it before they brought it to me, they said they had already gi... read more
Business response:
Our records show that from the time your lead came into our system on 5/19/2024 until late afternoon of 5/20/2024, our team answered all of your questions by sending videos, text messages and phone calls. You were sent the out the door numbers and given all of the information from our service inspection as well. You decided that our vehicle wasn't the one for you, and that is OK, but in no way did we mislead you.
I was charged a fee for disposal and Mt. View did not service my vehicle. Called several times for a refund no one bothered to call me back for a week or more. Absolutely the worst place to take your vehicle!!!!!
Business response:
In the automotive repair industry, it's a standard practice to include various fees on a repair order to cover the costs associated with the service provided. These fees often encompass environmental charges, waste disposal, and supply costs. The environmental fee typically covers the safe disposal of hazardous materials, such as used oil or coolant, in compliance with environmental regulations. Waste disposal fees are charged for the removal and treatment of non-hazardous waste generated during the repair process. Supply fe... read more
This is the worst dealership ever!. We were from Florida driving to Illinois when the truck went down to 20mph. Had the truck towed to this dealership since it was the closest to us. We told the service manager that we were at a hotel with 3 dogs if they could work on our vehicle. They replaced a fuel module but they need another module. If the part came in on Friday, we were told that we could have the truck on Saturday. Part came in...but we called and called on Saturday and was told that there wasn't a mechanic available ... read more
Business response:
Dear Mr. & Mrs. K***, We are truly sorry for the inconvenience you faced with the fuel tank not accepting fuel in your vehicle. It was an oversight on our part that the hose was not properly installed after we replaced the modules. We take full responsibility for this mistake and we are ready to reimburse you for any repair costs you may have incurred. Please let us know the status of your vehicle and the amount you paid for fixing the fuel tank issue. We also apologize for the delay in getting the right parts for your vehic... read more
Worst car buying experience ever I will never buy anything else from them they do nothing but lie.
We have bought 4 vehicles from this dealer and the 2016 Tahoe they sold us had failing lifters, we never got paperwork on the inspection that was supposed to have been done prior to purchasing, they charged us $5000 to replace only half the lifters, then we get it back it sounded worse like a tractor, they claimed it was a vacuum line that busted that was a known problem, it was magically replaced under some special warranty. Someone forgot to hook up the vacuum line after replacing lifers and they were covering their ***** ... read more
Business response:
<p>The customer purchased this 2016 Chevrolet Tahoe with 78,075 miles on 12/17/2022 without purchasing a extended service contract and due to time and mileage the factory warranty had expired. The customer signed the Buyers Guide, (AS-IS-NO-WARRANTY) "You will pay all costs for any repairs. The dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle." We also go as far as to have every customer that purchases a pre-owned vehicle sign a ALL SALES ARE FINAL form that reads: You are ... read more
I brought my 2015 Chevrolet Equinox to Mountain View Chevrolet Service Department to find out why our windshield wipers had stopped working. Scott, the service manager, is an excellent manager! He was able to get the 2015 Equinox in that same day. His team worked well in finding out why the windshield wiper went out. His team was able to get us a rental vehicle to ensure that we can enjoy our evening in Chattanooga. His team was able to get the part in by 9 am the next morning. He was able to give us information on how we ca... read more
Business response:
Thank you for sharing the experience you had with us. We strive to give everyone a great experience 100% of the time. Thank You for sharing with everyone that reads this.
I have a 2017 Equinox I can in today because the Service stability track / Abs light was on. And my car shakes when I come to a stop. I got to the shop at 8:30. I was told it was my rear driver hub assembly and Abs sensor. I wait until my car was fixed. It wasn't a hour later the light was back on I took it right back to find out they need to keep my car a few day to find out what's wrong. I don't have any other car so I couldn't leave it. What I don't understand is I had this same left rear ABS sensor put on last year in Ap... read more
Business response:
Thank You for bringing this to our attention. I will reach out to the customer and schedule a time to leave the vehicle with us so we can inspect this concern further and if we need to provide transportation we will discuss this with the customer. We'll make sure to return the Wheel lock Key to its proper place once we have completed any repairs as well so no further inconvenience takes place.
Took my 2020 silverado in because the A/C would quit blowing. I took it to Mountain View and they said they couldn't duplicate the problem to bring it back when it was doing it. I took it back when it started messing up and they looked at it and said it needed a new cabin air filter, that doesn't control my A/C blowing. So I go back a 3rd time and they replace the cabin air filter and tried to charge me 85 dollars. I refused to pay because they are the ones that said that was what it needed. This truck is 5 months old and th... read more
Frequently asked questions about Mtn. View Chevrolet Parts
How is Mtn. View Chevrolet Parts rated?
Mtn. View Chevrolet Parts has a 2.4 star rating with 17 reviews.
When is Mtn. View Chevrolet Parts open?
Mtn. View Chevrolet Parts is open now. It will close at 6:00 p.m.
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