Mr. Appliance of Mid America

Peiyi J 

on BBB

5 years ago

I really should have read these reviews before calling them for help! They came and did a quick diagnosis on my washer and said that replacing the rubber seal would fix the leaking problem, I was not very convinced at the time but still agreed to let them do the repair. I was charged about $350 in total but after the replacement the problem is not fixed at all! the leaking issue is even worse! I called them more than 5 times and left 4 messages but never received a call back. it's been 2 weeks after the repair, the problem i... read more

Debra Z 

on BBB

5 years ago

Outrageously expensive. Left our dishwasher (which was still working) disconnected. We were repeat customers but not any more. My husband ordered a $25 part and it took him 15 minutes to fix the problem (youtube video). This business wanted to charge us $300 plus the $99 service charge for the job. The tech didn't even reconnect the dishwasher so it would run. BEWARE, don't use them. 

Mario R 

on BBB

5 years ago

I would like to add, this is all in the midst of the CORONA VIRUS and having a working washer is ESSENTIAL. AVOID THIS COMPANY, DO NOT RECOMMEND. THEY WILL WASTE YOUR TIME AND MONEY. IT'S BEEN OVER A MONTH WITH A BROKEN WASHER. Originally i was impressed with the amount of good reviews, and even happy with the initial visit. The tech was courteous and diagnosed our washer within a short period. After being told it was the washer lock and having it replaced on the second visit. It was that same day that my washer was not work... read more

April N 

on BBB

5 years ago

I would give zero stars if I could. We had our washer looked at today and will now have to have a second opinion, as I don't feel the technician who was sent out was experienced enough. Upon calling them, Judy very bluntly told me there would be no sorreimbursement to our $100 service fee for 12 minutes of the technicians time. I really wish I would have read more reviews on this company before calling them. 

CS 

on BBB

6 years ago

I would give them zero stars but the system won't let me. The technician broke my granite counter top on January 6 and this company refuses to pay for the repair. They claim it wasn't like that when he left and the counter wasn't installed properly. As if I would just break my own counter. They would not respond to my emails, put me on hold for 15 minutes, then claimed I signed a release form absolving them from any liability. I signed it, but I've never received a copy. STAY AWAY FROM THIS COMPANY! As in the review below, R... read more

Ann K 

on BBB

6 years ago

We were very unhappy with the service. The technician was unable to fix our dishwasher and told us that the part needed was no longer available and the dishwasher would need to be replaced. We got a second opinion and the dishwasher was fixed. We let Mr. Appliance know and they initially agreed to refund the fee. However, they later changed their mind-stating that they were unable to get the part even though someone else clearly could. If they could not get the part, they should have at least told us where to get it or let u... read more

paul g 

on BBB

6 years ago

Terrible service. They will make a quick diagnosis and sell you something that probably wont work to fix your problem. They sold us a part for our range over $500.00 that we didn't need and didn't fix our issue. After 5 service calls, we still have the problem with our range. They don't return phone calls and they won't call with updates on the status of your repair until you repeatedly call them. On our last service call, (5th) we were given a time frame of when they would be at our home. I had called and asked for a courte... read more

Andy D 

on BBB

6 years ago

I would NOT recommend Mr. Appliance of Golden for any appliance repairs and as a retired veteran, would encourage veterans to use caution when dealing with this company. I found them lacking in honesty and good faith in our dealings with them. They represented themselves as a warranty service provider for LG refrigerators. This turned out not to be true and was an intentional misrepresentation of a material fact. Relevant because we would not have used a company that was not an LG authorized service provider with the infrast... read more

Nashira W 

on BBB

6 years ago

This business is complete rip off. I scheduled an appointment with them for a washer and dryer repair. They never showed up to repair it. When I called, the "manager" kept offering to send someone the next day, after repeatedly told her that I just wanted a refund of my $173 diagnostic fee. She said she would notify the book keeper when they came in. Two weeks later, NO REFUND. When I called to ask about my refund this lady was still trying to schedule an appointment for the repair, then told me that the book keeper hasn't b... read more