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Mr. Appliance of East Texas
- Appliances & Repair
- Tyler, TX
About this business
At Mr. Appliance we strive to deliver superior service to all of our customers by taking the extra steps to fully protect their home. Mr. Appliance is the smart choice because we charge by the job not by the hour.
Location details
3412 S SW Loop 323 Ste B, Ste B, Tyler, TX, 75701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Mr Appliance looked at my refrigerator 4 weeks ago. Shane came out told us what was wrong but he doesn't have time to get back with us regarding the cost of repairs. When I call I talk to hateful little Jamie who informs me Shane can't respond until his current calls are done. So new customers are important. Customers waiting are not worth their time. Worthless, disrespectful, hateful.
I had a terrible experience with them in November which cost me a new microwave. I called the manager, Ms. Sharon and received a call. I turned them into BBB Case #28021145 12/11 (go to BBB website for information on my case) and still today not one call back about this situation. Don't use these people.
Business response:
Thank you for reaching out to us. We now have a better system in place to answer reviews and questions to provide the best customer service possible. We hope we can turn your experience around and show you our strong customer values if you decide to use us again in the future. Thank you again and we appreciate your feedback.
If I could give zero stars I would. I bought a whole new appliance package from Lowe's just over a year ago. My microwave stopped heating. Wouldn't you know my factory warranty must be contracted through these guys. I have been dealing with this since September. Jacob has made a total of 5 trips to my home. Now they have had my microwave for a week because nothing he did worked. The first time he was friendly. I'm sure hoping for a quick fix. He replaced a part it seemed to work. Then when we shut the door to the microwave t... read more
Business response:
Thank you for reaching out to us. We now have a better system in place to answer reviews and questions to provide the best customer service possible. We hope we can turn your experience around and show you our strong customer values if you decide to use us again in the future. Thank you again and we appreciate your feedback.
Talked to a dispatcher and she said she was not able to answer any questions of mine and all the technicians were busy w other jobs. Told me if I had any questions to call geek squad. She got off the phone before I had an opportunity to tell her I was asking as a customer. I'll go somewhere else thank you.
Business response:
Thank you for reaching out to us. We now have a better system in place to answer reviews and questions to provide the best customer service possible. We hope we can turn your experience around and show you our strong customer values if you decide to use us again in the future. Thank you again and we appreciate your feedback.
This was the worst experience I have ever had with a company. It took them a week to come look at our dishwasher. Once they assessed the problem, they said it would be two weeks before the new part would arrive and they could send a repairman out to install it. That seemed a little long, but we waited patiently. Two weeks later the repairman shows up with the new part. He decides that he could save time by taking only the part that was broken on our dishwasher off the new part and install only that part. He broke the new par... read more
Business response:
Thank you for reaching out to us. We now have a better system in place to answer reviews and questions to provide the best customer service possible. We hope we can turn your experience around and show you our strong customer values if you decide to use us again in the future. Thank you again and we appreciate your feedback.
We have been waiting for a microwave to be repaired since March 10th. It is June 6th and the microwave is in their shop along with the uninstalled part. I do not understand how they are still in business. They made three unsuccessful visits to fix it on sight and finally took it in after a technician checked it off as fixed even though it was not. Stay far away from this company. They are the worst I've ever dealt with.
Business response:
Thank you for reaching out to us. We now have a better system in place to answer reviews and questions to provide the best customer service possible. We hope we can turn your experience around and show you our strong customer values if you decide to use us again in the future. Thank you again and we appreciate your feedback.
We had Jacob from Mr. Appliance over yesterday to fix a part back that had broken off of our dishwasher. While he worked on it, he seemed very agitated and dropped and slammed parts (he was so loud it startled us!) After installing the part, our dishwasher would not turn on even though it did prior to his arrival. He even said it came on when he first came to diagnose the problem and he didn't know why it wouldn't come on after he installed the part. He then took it apart and then told us that it seemed to be the control boa... read more
Great experience today, worked on replacing the stainless skin on my fridge and asked if he could put my food back in for me. Talking about going the extra mile!
Andrew is a Great Business Owner with a friendly staff!!!
Frequently asked questions about Mr. Appliance of East Texas
How is Mr. Appliance of East Texas rated?
Mr. Appliance of East Texas has a 4.6 star rating with 901 reviews.
When is Mr. Appliance of East Texas open?
Mr. Appliance of East Texas is closed now. It will open at 9:00 a.m.
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