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Mr. Appliance of East Texas
- Appliances & Repair
- Tyler, TX
About this business
At Mr. Appliance we strive to deliver superior service to all of our customers by taking the extra steps to fully protect their home. Mr. Appliance is the smart choice because we charge by the job not by the hour.
Location details
3412 S SW Loop 323 Ste B, Ste B, Tyler, TX, 75701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
bad management/rude people answering phone and can't keep skilled workers only ones that know nothing about appliances
These people are scam artist. I finally got a service call from them on October. Paid the technician $600.00 to order a part. Did not fix the problem and was charged another $800.00 but still did not have a working machine. Will not return calls, finally got hold of the office manager in early January said the parts were on order would be arriving in 2 days and she was tracking the order. Never heard from them again, will not answer my calls, lied to me for 3-1/2 months while I was without a working refrigerator. Turning the... read more
Terrible customer service! I am having to use them bc that’s who our home warranty uses but never again. I called yesterday to talk to the manager about why we have been without an oven for two months and the manager didn’t even return my phone call. DO NOT USE THESE PEOPLE!!!
RecommendedSO professional and knowledgeable. Friendly and personable. No mess, very prompt and did not waste time getting the job completed. VERY pleased with the work and this company. Hire Mr. Appliance ---you won't be disappointed!
I’ve been on hold for 25 minutes trying to follow up for about the 20th time on a claim filed back in October.. never been so upset with a company in my life !
Horrible customer service!
Our refrigerator broke in December of 2017. We called and they came right out. The service guy was polite and said we needed a new mother board. They ordered it, we waited, they came back out and replaced it. Still didn’t work. Again we called, they came out and said it was the mother board on the front display. So again, they ordered it, we waited, they came back out and installed the second mother board. Still didn’t work. The service guy said they would call each time the parts came in. That never happened. We had to call... read more
mr appliance strikes again ! Only because we have a home warranty, we called mr appliance to assess and repair our washing machine. The Laci spoke with was supposedly new, but after scheduling our appointment, it was explicitly clear to call my wife when the technician was on his way, since I work out of town. Needless to say, the geniuses at mr appliance call my phone, which I don’t have access to while I’m working, hence “ call my wife “. By the time they called her, the tech was at the house and wouldn’t wait the 25 minut... read more
Mr. Appliance came to my house to replace a non-functioning built in Kitchenaid refrigerator. I found a Built in Dacor refrigerator to replace it. They did a wonderful job removing the old refrigerator and installing the new refrigerator. The original delivery people from the store I bought it just left the new refrigerator in my garage saying they didnt have the man power needed. Mr Appliance workers were very professional. They are life savers.
Frequently asked questions about Mr. Appliance of East Texas
How is Mr. Appliance of East Texas rated?
Mr. Appliance of East Texas has a 4.6 star rating with 901 reviews.
When is Mr. Appliance of East Texas open?
Mr. Appliance of East Texas is closed now. It will open on Monday at 9:00 a.m.
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