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Mountainwest Service Experts
- Heating & Air Conditioning/HVAC
- Midvale, UT
About this business
Location details
6867 700 W, Midvale, UT, 84047, United States
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We were very happy with the service. The technicians were professional, knowledgeable, and concerned for our comfort! Will definitely use their service again!!
Customer ********************** at its finest!!!! Spent time explaining in basic terms why my duct work wasnt working properly.
Arrived as scheduled. Completed work sooner than anticipated. ****** and ****** were knowledgeable, polite and helpful. Very happy from initial quote to completion of installation of new heating system. I will continue to use them for my air conditioning and heating systems.
I called to have my flooded gas hot water heater repaired. the service tech came as scheduled and I received an e-mail introducing the tech.The tech and I went to the hot water heater, I told him it was a faulty flammable vapor sensor (FVS), because it had happened before. He said that it was electrical and he would not touch it because he could get electrocuted. I told him it was a gas heater, the only electronics was the power vent that I had unplugged.He then gave me the spiel about setting up a service contract. I said t... read more
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ******************************************************************************* with your full name on the account, address and phone number and we will follow up with you.
***** has the worst customer **********************. We sign up for their maintenance membership and scheduled an A/C service. They came out Jun 21 to service our A/C. We had them check a possible leak in a drain line. They came back and said there was a separated pipe and they glued it back together, this was a pipe line that they had installed back in October. The next day, 24 hours later, we discovered paint bubbling and dripping from our kitchen ceiling. We called to report it 3 hours later they sent someone out to look ... read more
Business response:
We apologize for your experience and would like to look into your situation. Please contact us at ******************************************************************************* with your full name on the account, address, and phone number, and we will follow up with you. Thank you.
********* Service Experts take their guarantee very seriously. They make it right if you should have a problem.
Punctuality, Responsiveness, follow through. In my short time with *********************, I would not recommend due to poor communication and failure to show up to appointments. Multiple attempts were made to reschedule at which point they never showed up or gave me courtesy calls. I also asked to speak with a manager multiple times to which they do not follow through. Anytime I called back I was told the managers were out, or not available. After canceling my contract they held my refund hostage for 3 months. **************... read more
I am very pleased with the service that I received. The furnace technician was knowledgeable and highly efficient. He provided great answers to my questions.
Business response:
Thank you for your kind words about our expert technician. We look forward to our continued relationship!
Have failed to provide service under the advantage program to keep our AC working properly. We've had a total of 41 service calls between July 7th and August 8th 2023 to resolve our failing AC unit that was installed new 3 years ago under the advantage contract. Parts have been replaced multiple times and unit is still not fixed correctly. We are in the midst of the hottest summer in years here in Phoenix area and can't even get the service manager or GM to call us back after 7 weeks of having faulty AC unit. Would not recom... read more
Business response:
Your complaint has been logged and forwarded it to the Management Team for escalation and resolution. Somebody should be in contact with you in the next ***** hours, ideally sooner.
Frequently asked questions about Mountainwest Service Experts
How is Mountainwest Service Experts rated?
Mountainwest Service Experts has a 3.1 star rating with 749 reviews.
When is Mountainwest Service Experts open?
Mountainwest Service Experts is open now. It is open 24/7.
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