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Mortgage Center
- Mortgage Lenders
- Southfield, MI
About this business
When you choose Mortgage Center for your home purchase or refinance, you'll enjoy a wide selection of mortgages to fit your needs. Our mission is to make you feel right at home. For over 25 years, we've been providing sensible, affordable, flexible mortgage solutions. Whether you're buying, building, or refinancing your home, let us help you turn a house into your home.
Location details
26555 Evergreen Rd #900, Southfield, MI, 48076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
communication is the biggest thing they need to improve. I am well over the minimum 45 days to close on a new mortgage loan. I have been told it would be a hot rush and the processor is close with the under writers. I never hear about them needing and docs until I call and ask how the process is going. literally have to hound them to get an answer then they make up excuses. don't use them. if I wasn't close to closing date I would back out and go somewhere else. HORRIBLE EXPERIENCE.
Business response:
Hi Brady – With rates being so low right now, our loan volume is much higher than normal. We will always contact you when there’s an update on the status of your loan. We apologize if you’re upset with your experience.
We started a refi in July and we were originally told it would take 30-45 days total. I follow-up weekly with NO response on a status and/ or closing date. The whole process has been extremely frustrating. I’m about to ask for a refund on the money I put down up front. I would NOT recommend this company.
I am not at all satisfied with mortgage center. I have had them as my mortgage lender for over 5 years, and I was looking for a simple refinance to combine a heloc together with my original loan with a lower interest rate. I have still to close on this refinance, and I started this process on July 16th. Have been thru 3 different loan officers and 2 different underwriters. Now I am starting to not get responses from the underwriting manager. This is by far the worst experience I have ever had with a mortgage company. This ha... read more
I can’t get anything done as I can’t get ahold of anyone like my mortgage home originator Chris. I can only get ahold of my senior processor who can’t help until I talk with Chris who never answers no matter what time of day. It’s been well over a month and still no answer.
AWFUL! AWFUL!! And all they do is blame “Covid” - A 4-6 week loan took 4 MONTHS! HORRIBLE COMMUNICATION. NO ONE CALLS YOU BACK! And then, to top it ALL OFF, we went with a new insurance company, and the Mortgage CENTER NEVER SENT THE CHECK IN!!! I have a VM in YET AGAIN, so far NO ONE has called me back. I want to spit nails!!! This company is totally unorganized, I would never, could never recommend them! Everything has been “Covid’s” fault! Well guess what, we are all dealing with Covid, get it together!!! Communication (r... read more
Business response:
Hi Megan – The drop in rates that we’ve seen this year has caused a large increase in business. Because of this, we’ve had to work extra hard to ensure each borrower has a smooth loan process. We apologize if you were frustrated with your experience.
RecommendedMortgage Center was able to help us combine two mortgage loans into a single manageable payment, at a good interest rate, saving big on or monthly payment. We highly recommend discussing your particular situation.
Business response:
HI David – Thanks for recommending us! We’re glad we could help you save!
We got preapproved back in the beginning of Covid for a loan, we found a house in July, put the offer in and a month later they are still asking to do the same paperwork over and over again... kept sending paycheck stubs also they asked for a statement showing our good faith money was cleared so we did and they wouldn’t accept the 2 things we sent they wanted an actual bank statement for the whole month which hadn’t been released yet....getting ahold of deb and Danny was a nightmare let alone getting a straight answer from t... read more
Business response:
Hi Kaitlin – Given the circumstances of your loan, our team did everything they could to get you to the closing table. We apologize if you feel disappointed with the service you received.
I have been a customer of the Mortgage Center for over 10 years. I was looking to refinance with the lower interest rates. Felt since they have title and have an excellent history and Credit score this should be an easy close, was I wrong. When they needed documents, the documents were delivered within 24 hours then it would be weeks to get a response and now I am going on over 3 weeks for an update. I have repeatedly asked on a daily basis and get no response. I have been told that they have everything to get it finalized o... read more
Business response:
Hi Jim – It’s our understanding we reached out to you to resolve this issue already. Thank you for working with us.
Like so many folks who have a mortgage and a fixed income we are looking for ways to cut our budget. When Lake Trust sent me a flyer advertising their association with “Mortgage Center”, a mortgage company. Because of my trust in “Lake Trust Credit Union” I called “Mortgage Center”. It was a good choice! I call them and talked to a lady named “Gigi Hommel” a professional and I sensed a sincerity and caring in her voice. She helped me all the initial paperwork. From there I was introduced to another professional “Deborah M. P... read more
Business response:
Hi Robert – Thanks for recommending us! We’re so happy to hear our team could help you save!
Frequently asked questions about Mortgage Center
How is Mortgage Center rated?
Mortgage Center has a 4.4 star rating with 673 reviews.
When is Mortgage Center open?
Mortgage Center is closed now. It will open tomorrow at 8:00 a.m.
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